• 3 Customer Reviews
  • 0% Recommend This Product
3.0 out of 5
5 star: 0% 4 star: 33% 3 star: 33% 2 star: 33% 1 star: 0%

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  • SmartWash, not that great

    • By Sandra M.,
    • Indianapolis, IN,
    • Nov 27, 2019
    • Verified Reviewer
    Overall Experience:

    Today I received my new SmartWash carpet cleaner, and I was pretty stoked, the holidays are coming and I have white Berber carpet in my house so I just knew that I was going to be happy. NOT! First, Hoover should print a better manual with bigger print, and not once did they take the carpet cleaner apart and put it back together so that you could see just how the parts are to go back together.

    Second, please do not assume that everyone has a pet, so do not send me some pet shampoo, send me your best carpet cleaning solution.

    Third, send me the model # and serial # seeing as how I have to scan my serial number after I find it before I can register the product.

    And fourth, it really does not clean that good. Today is the first day that I used it, and I just may send it back. And the fact that I can only use your products. What a gyp.

    Bottom Line: No, I would not recommend this to a friend

  • Frustrated

    • By Carol W.,
    • Florence, AZ,
    • Jun 9, 2020
    • Verified Reviewer
    • Length of Use: Less than 3 months
    Overall Experience:

    I purchased the Hoover SmartWash Advanced Pet Carpet Cleaner for a few reasons. One being I could make easy payments, another that I do have pets and I wanted something that could handle it, but the main reason was that it had the upholstery cleaning attachment. The day that I went to use this machine I had plans that required the furniture being cleaned, I was confident I could use this machine and get it done quickly, I open the box and I find a stair attachment, no upholstery at all, that must be purchased seperately, extremely furious! I decided to try the stair attachment but the hose for the attachment doesn't work at all, no spray comes out, nothing! Very let down and disappointed in Hoover. I had to spot clean the furniture by hand.

    Pros and Cons:

    • No “pros” were specified in this review
    • False advertising
    • Poor quality merchandise
    • Disappointing

    Bottom Line: No, I would not recommend this to a friend

  • Roller brush won't spin

    • By John H.,
    • Lake City, FL,
    • Nov 18, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    The roller brush on my Hoover SmartWash stopped spinning. I disassembled it and learned the small white plastic gear on the end of the roller brush shaft was sheared. Not too hard to fix. What is hard is that you can't find the part online. You can't even find the model number online for parts HF5200 or HF2001 or HF2002. I spent 3 days and nothing. I had a good working unit now worthless due to a $3.00 plastic gear. Thanks a bunch Hoover.

    Pros and Cons:

    • Cleaned great
    • Easy to clean the unit
    • Easy to use
    • Can't fix it
    • Can't find parts
    • Model number not findable on internet

    Bottom Line: No, I would not recommend this to a friend

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Hoover SmartWash Automatic Carpet Cleaner