Hubble Contacts

I can't see clearly with these lenses. When I'm trying to read I have to blink several times and squint to try and focus to get things clear. Then, if I blink again, things are out of focus again. I've worn dailies for years and love them, but I can't see well with these.

It is disappointing because I love the ease of having to order and then it being delivered!

Bottom Line: No, I would not recommend this to a friend

I was looking for contacts and was found on the Hubble site.

I didn't know that after you sign up that they're going to keep taking money from the card you have on the account. RIDICULOUS.

I got the contacts in three weeks and they are by far the worse contact lenses I've ever had in my life. I have no astigmatism and they do not fit your eye properly, and the quality, in general, is just trash. They keep ripping in your eye.

I called them and told them that after the first experience with them I do not wish to buy anymore and told them to unsubscribe me. I called multiple times and I'm still on the list after talking with numerous amounts of people. I still get emails saying that they're trying to take money from my card, but luckily I went to my bank and deactivated that card due to them just withdrawing money whenever they feel like without any order made, etc.

I 100% know it's a scam cause trying to get a hold of someone first is IMPOSSIBLE. However, I rather pay extra at a ACTUAL EYE DOCTOR and at least know my contacts work, are the proper prescription, are great quality, and won't have someone constantly withdrawing money without my consent.

I will not recommend.

Bottom Line: No, I would not recommend this to a friend

I ordered the first set, and they were horrible on my eyes. I had to change the lenses three times a day, so I cancelled but they auto billed me again, and I had to fight for a week to figure out how to get my money back after. I already had a confirmation email saying I was cancelled well before they charged my card. I sent the box back unopened as "return to sender" as instructed two weeks ago, and they are still saying they haven't received it. What a joke! This place is a scam.

Bottom Line: No, I would not recommend this to a friend

I loved the concept and signed on. I received my trial and found the contacts to be uncomfortable and ill-fitting. I checked the prescription and found that it was inaccurate. I contacted customer service about the prescription error and was advised that they didn't carry what I needed, so instead shipped me contacts that were CLOSE TO my prescription.

Double check your prescriptions when dealing with this company. I spoke with my eye doctor who advised me not to wear these lenses, as incorrectly fitting and incorrect prescriptions can damage your vision. Do question why a company would provide something that could damage you.

Bottom Line: No, I would not recommend this to a friend

Save yourself the trouble and do not order from them.

After I ordered the trial pairs I then read the reviews and found out they charge your card continually and cancellation is not easy. So I cut my card off and ordered a new bank card.

A month a half later after receiving constant emails says my card has been declined, I emailed them back and said I wanted to cancel. The email I received after said I would need to call and the emails about the declined card continued. Then last week they got my new card number without me giving it to them! And charged it without my permission. And wouldn't give me a refund until I send back the contacts, which I haven't received yet and are awful by the way. This company is a joke.

Bottom Line: No, I would not recommend this to a friend

There was some miscommunication when I initially subscribed. When I contacted Hubble about it, not only did they refund me but Ben, the founder, contacted me to apologize, let me know that he took my feedback seriously, and did everything he could to rectify the situation. I was glad he did because the contact lenses were GREAT. Customer service has a huge part of running a business. Mistakes and miscommunication happen sometimes, however, Hubble's response to the issue made me feel like a valued customer. Thank you Hubble.

Bottom Line: Yes, I would recommend this to a friend

Paul, Chief Tech Officer at Hubble, contacted me by email after he read this review. He said that he agreed that they don't talk enough about toric lenses on the website, but he did say that they are planning to make the website more clear in regard to toric and multi-focal lenses in a few weeks. He talked about how people with astigmatism are in the minority when it comes to daily wear lenses.

He did say that they are planning to roll out toric lenses. "It'll likely be in six months or so."

He also said that he would "really appreciate it if you'd be willing to remove or amend your review. I understand that Hubble didn't work out for you and that there are some clarity issues on the site, but since those who wear daily torics are not especially common, I don't want others to get the wrong impression."

I'm not upset and don't want to give people the wrong impression of the product or site; quite the opposite. I simply want to bring it to people's attention that if they need toric or multi-focal lenses, they need to understand up front that those types of lenses cannot be provided by Hubble Contacts at this time.

I upgraded the rating to two stars because on HighYa, two stars says "Not what I was hoping for," which is, unfortunately, the experience I got.

Hopefully, in the future, I will be able to say that I am a satisfied customer.

Bottom Line: No, I would not recommend this to a friend

I received my free two-week trial of contacts. Too bad I can't wear them because they are the incorrect Rx! I provided them with my eye doctor's phone number as they require so that they can verify my Rx. Well, this is not the Rx I typed in, nor is it a Rx that I've EVER had. So there's no way my doctor's office would've verified this Rx. Both boxes were the same exact Rx (for both left and right!) and incorrect.

I called customer service number, and it was a recording telling me to not leave a message and to email them because they do not take customer calls anymore! Seriously? So much for the customer service they brag about on their website. I'm canceling. Should've known I'd have trouble with this company because I see on the box they are made in Taiwan.

Bottom Line: No, I would not recommend this to a friend

I received my contacts every month without any problems. The timeliness of them coming in was never a problem either. I did really like the concept of the auto charge every month, and you get your contacts.

However, I would not recommend them to anyone who has sensitive eyes. I'm on my third month, and still, the contacts are difficult for me to put in my eye because of how dry they are. I find myself throwing away two or three before heading to work because of how dry and uncomfortable they are. When I go out, I always bring eye drops and an extra pair just in case.

This will be my last month with them, and I will go back to Acuvue, which were way more comfortable and never had any of these problems in the slightest bit.

Bottom Line: No, I would not recommend this to a friend

I love the idea of Hubble, but in practice, for me anyway, it doesn't work out so well. About 50 perfect of their contacts I insert into my eye are uncomfortable and usually stay uncomfortable throughout the day. Even after washing my face, rinsing my eyes, and washing the contacts themselves, I still experience constant discomfort as though there are crumbs in my eye or the contacts don't fit right. Rumor is they use outdated contacts technology from the 90s, which is how they manage to keep prices down.

Bottom Line: No, I would not recommend this to a friend

So, my initial sign-up for the trial pair went smoothly. I submitted prescription and doctor information and was sent the trial pairs right away. My eyes were sensitive to these contacts, so I was not going to order them.

No need - the ordering is already done when you sign up for your trial pairs. I should have known! Keep in mind that they have your financial information too because you pay for shipping on your trial pairs. As soon as you order your trial pairs, unless you cancel, you are already scheduled to receive future pairs at regular price. Oh my god, I hate these type of companies! I'm sure I was informed of this somewhere down the line, maybe some small print. UGH!

OK, so now I MUST call to cancel. There's no option to cancel on their website. The good ol' customer retention routine. This sucks! I didn't want to subscribe to your contacts. I just wanted to try them! Because of this old signup scam, and ONLY because of it, you have LOST a customer for life, even if my eyes were to suddenly accept your lenses.

Buh-bye now; good luck with that.

Bottom Line: No, I would not recommend this to a friend