Hubble Contacts

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Hubble Contacts

Overall Rating

3.6

806 Customer Reviews

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Summary

Hubble Contacts claims to save you time and money on your contacts with a simple subscription program. However, many experts don’t recommend this style of lenses due to the potentially inferior material they are made from.

Pros

  • Straightforward pricing plan
  • Lots of positive customer reviews
  • Less expensive than other lens styles

Cons

  • Only one style of contacts available
  • Contacts made from older, likely inferior material
  • No refund policy

Customer Reviews

3.6 Stars out of 806 Reviews
5 Star:55% 4 Star:8% 3 Star:3% 2 Star:7% 1 Star:25%
66% Recommend This Brand
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Posted on Oct 6, 2017

Not quality

By Lindsay Elston, California, Verified Reviewer

I tried the contacts for a few days. They would not stay in place and irritated my eyes. When I tried to call, I was stuck on a recording listening to "deals" for fifteen minutes. Still trying to cancel. Awful.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Nov 6, 2017

Pros and cons

By Amy Davis, Asheville, NC, Verified Reviewer

First the pros: the price is great, the website is easy to navigate, and the contacts are delivered quickly!

The flip-side: I don’t feel like my vision with these contacts is QUITE as crisp and clear as it is with my O2 Optix lenses. It’s a difference I notice primarily in glare producing situations, like seeing halos around headlights or streetlights, that type of thing. It’s not enough to keep me from reordering, just something to be aware of. I also notice that my eyes seem more dry by the end of the day with the Hubble Contacts than they do when I wear my other contacts.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Dec 20, 2017

Deceptive

By Carmen Cardenas, Florida, Verified Reviewer

Beware, they will NOT allow you enough TRIAL TIME to decide if the subscription is worth keeping. They do not cancel when you ask so they can continue to charge you. They steal your money and the lenses are CRAP, made of the lowest quality, paper thin and are soaked in BAD SOLUTION making them very uncomfortable. Dispute all charges to this company and force them OUT OF BUSINESS.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Jun 29, 2017

Meh.

By Dontwant Tosay, Minneapolis, Minnesota, Verified Reviewer

This isn't some raging, angry review; I'm just kinda like, "really?"

I ordered the free two weeks, and after ordering I found out two things:

1. I have possible neovascularisation (where veins grow into your iris, makes you unable to wear contacts, and is caused by contacts being worn too long and not sufficiently allowing oxygen to your eyes).

2. The reason Hubble contacts are inexpensive is because they use a sort of outdated contact type. From what I found out, it's silicone or something like that, and apparently, they're just kind of not healthier, even though they're dailies.

Again, I found out both of those things AFTER I ordered. I'm not mad, I'm literally just kind of like, "aw."

So I called their customer service to cancel, because they don't allow canceling over email (why? I think maybe their customer service is outsourced. Not a bad thing, and I'm not being racist), but the customer service, they were really blunt and just kind of unhappy to have to DO something. And I have a sort of complicated email address, so that didn't help their attitude. I had trouble understanding her accent, so I had to keep asking her to say it again, which pissed her off, and all I was asking was to cancel. I'm NEVER the difficult customer, and I try to be cheerful because let's be honest, working customer service sucks when people are rude to you, and she just kept sighing into the phone and was irritated that I needed the three minutes it takes to cancel.

Again, I'm not a raging, angry customer. It's just kind of disappointing.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jun 30, 2017

Hi Dontwant Tosay,

First of all, the clever handle I had to read it out loud before I got it (was searching in our database for that name).

Second of all, sorry to read that you did not have a great experience with Hubble, including with our customer service. I don't appreciate folks sighing when I'm on the phone either, so I understand your frustration.

I would love to get a bit more information, so I can try to figure out what agent you spoke with and also process a refund (the least we can do here).

Hope you have a great holiday weekend!

Claire

Helpful Review? 7 People Have Voted

Posted on Aug 27, 2017

Not worth it

By Navia Nicole Lilly, Lexington, KY, Verified Reviewer

Well, first of all, it took them over a week to send a confirmation email saying it had been shipped. There is no way of contacting them besides via email. Once I did get the confrontation, it did come within that week. Once I got them and tried them on, they weren't the most comfortable. I'm guessing the lenses were too big for my eyes because I kept feeling itchy right under my eye lid and they dry out super quickly. I normally have a 12 hour day and I have to take them out mid day.

Lastly, you are charged $33 a month automatically without being told. And that is not cheaper by any means. I can get top name brand contacts (Acuvue Oasis) for $200 for a year's supply. Theirs will add up to be almost $400 a year. I'm not saying to not buy this product, but just know it's not what you think.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Sep 25, 2017

Horrible contacts, horrible company

By Bethany, Utah, Verified Reviewer

The contacts are bad quality. They hurt my eyes as soon as I put them in and it was unbearable to wear them for even four hours.

I called customer service, and they asked me if I wanted to put my account on hold. I told them I just wanted to cancel and they set up a next shipment date of 90 days. They're a bad company. You can't even leave a real review on their website. Now I have to waste my time and money to send their crap product back to them because they charged my card without authorization.

Oh and get this. You can't delete your card information once you give it to them. At least my bank's customer service team is amazing. I will NEVER recommend Hubble to anyone.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Nov 1, 2017

Affordable contacts!

By Marisa Santiago, Brooklyn, NY, Verified Reviewer

I've been using Hubble Contacts for several months now, and I've been so pleased with the service! I don't wear contacts every day, so their flexible subscription program allows me to skip months whenever I need to, which is such a money saver. I used to buy my contacts in 12 and later on 6-month supplies. As I realized I wasn't wearing my contacts as much, I got frustrated that I was wasting all this money on contacts I wasn't using and would eventually have to toss because my prescription changed. With Hubble, I don't worry about my wallet, and when I'm running low, I just switch back on my subscription!

I won't say Hubble is flawless; there have been times where I've put in a contact and it feels funny in my eye, and I've had to throw it out and replace it with another one. But at this price point and with Hubble being such a new company, I'm willing to go through an extra contact here and there to find the right fit for the day.

I took a big leap trying out Hubble, but I've been so pleased! I really do recommend them to everyone who uses daily contacts!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Jan 19, 2018

Watch out!

By Shelley Watts, Kansas City, MO, Verified Reviewer

DO NOT order these contacts. I had the worst experience EVER! The two-week free trial contacts were great, but after that, it all went downhill. The next two boxes that came were BAD; it was like I didn't have any contacts in my eyes. I spent many hours on the phone with this company. After many arguments, they sent me two more boxes, the same BAD contacts. I received a total of eight boxes, all BAD. The last two boxes I decided not to open but returned for a refund. As of today, I've been refunded for ONE box, and they're refusing to refund the second box. I would give them ZERO STARS if I could!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Feb 11, 2018

Bad company!

By Kate, Montreal, Quebec, Canada, Verified Reviewer

It is a scam!

I saw the ad with the promotion of trying one box of their contact lenses for free. They ask for your credit card, to pay for delivery. I never got them.

After 10 months I am getting a message from Hubble that my card was declined. I did not get it, because I did not order anything. Getting in my profile I realize that they subscribed me (without my permission) to their contact lenses delivery, which I never received for the whole 10 months! But money was taken away because you cannot delete your credit card!

The phone that they put in the customer service support - NOT WORKING.

They do NOT ANSWER emails!

Now the only way to escape is to cancel my credit card!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Feb 16, 2018

Eye infection

By Stephanie Davidson, Houston, TX, Verified Reviewer

I have been wearing contacts for roughly 15 years. As we all know it is quite an expensive upkeep. I tried Hubble Contacts about 6 months ago to cut down on the expense. They were comfortable and felt great at first. In the last month or two, my eyes have been really irritated. I went to the eye doctor today and discovered I have an eye infection. I’ve never had an eye infection in all of my 15 years of wearing contacts. The first thing my doctor said to me after discovering this was “Please tell me you’re not using Hubble contacts." I won’t be purchasing those anymore.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Feb 17, 2019

Wrong prescription

By Joshua C., Destin, FL, Verified Reviewer

It states on the website that they verify the prescription from your doctor, but why obviously didn’t do that. I have $100 worth of wrong prescription contacts that Hubble refuses to refund me for.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 24, 2020

Hi, Joshua,

Thank you for taking the time to write this review and share your experience. We require a valid Hubble Rx to order our lenses, and we verify 100% of orders that come in. I've reached out privately to personally check with this one and get to the bottom of this. Thank you!

Best,

Sophia

Helpful Review? 7 People Have Voted
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