About Hulu

By Derek Lakin
HighYa Staff Updated on: Jun 27, 2017

In business since 2008, Hulu is an online video subscription service that allows you to instantly watch current and back season shows from ABC, Comedy Central, The CW, FOX, NBC, MTV, and Univision, on almost any Internet-connected device. As such, Hulu calls themselves the "premium streaming destination."

In addition to TV-centric content, though, Hulu also offers a variety of full-length movies, original series, documentaries, kid’s choices, individual clips, and film trailers. And with their new Live TV service, you’ll be able to watch 50+ live channels—including sports—and record to a cloud DVR, while maintaining your access to their extensive on-demand library.

But when it comes down to it, what benefits will Hulu provide? Is it worth your hard-earned money? And how do they stack up against the stiff competition? Let’s start by taking a look at their two main services:

What’s the Difference Between Basic Hulu & Hulu with Live TV?

Other than their prices (which we’ll discuss in a moment), the primary differences between Hulu and Hulu with Live TV are the amount of content you’ll have access to, along with the devices you can view it on. Quickly, here’s how it breaks down:

Hulu’s Basic Plan – Unlimited access to the entire library, including movies, original series and shows, and kid’s programming. You’ll have the ability to switch plans or cancel at any time.

Add-ons include the ability to minimize (and even eliminate in many instances) commercials, as well as gain access to SHOWTIME® premium content.

However, keep in mind that this add-on is in addition to what you already pay your cable service. In other words, you'll be paying for two different SHOWTIME® subscriptions for the exact same content, just on different devices.

Hulu with Live TV – Hulu also recently released their Live TV service, which provides subscribers access to more than 50 live and on-demand channels, including local channels, sports, and entertainment.

Like with a Basic plan, subscribers will gain unlimited access to Hulu’s complete streaming library, but with the addition of 50 hours of Cloud DVR storage, which can be watched on two screens at the same time. The company tells us there are no hidden fees and you’ll be able to cancel anytime.

Hulu’s new Live TV service is pretty robust, so let’s take a closer look at its details.

Hulu Live TV: Channels, Devices, & Add-Ons

After subscribing to Live TV, you’ll find local network stations like ABC, CBS, FOX, and NBC; sports stations such as ESPN, ESPNU, CBS Sports Network, Big Ten Network, and the SEC Network; popular entertainment options like E!, Food Network, HGTV, SyFy, TNT, and Lifetime; and kid’s channels like Disney and Cartoon Network.

Note: As with traditional cable, though, the Hulu website emphasizes that some games will be subject to regional availability and blackouts. Also, you won’t be able to live stream NFL games to your smartphone due to rights restrictions.

Looking to learn more about the specific channels available in your area? You can quickly find out by entering your zip code on Hulu’s Live TV page.

Hulu Channel ListA list of the 50+ channels available with Hulu’s Live TV subscription. Image credit: HULU

Which Hulu Live TV Add-Ons Are Available?

In addition, there are two main add-ons available with a Hulu Live TV subscription:

  • Enhanced Cloud DVR – This upgrades your available DVR storage to 200 hours and also allows you to fast-forward through commercials and stream recordings anywhere on supported devices, without any limit on simultaneous recordings.
  • Unlimited Screens – As the name implies, this add-on allows content streaming to unlimited screens while at home, and up to three screens when you’re not.

As with the Basic plan, you’ll also be able to add SHOWTIME to your Live TV subscription.

Which Devices Are Supported With Hulu Live TV?

Currently, Live TV can be enjoyed on Apple iPhone and iPad, Android phones and tablets, Xbox One, Apple TV (4th generation), and Chromecast.

However, the company notes that support is coming soon for Amazon TV and Fire TV Stick, Roku devices, and Samsung TVs and Blu-ray players, along with Mac and PC support through Hulu.com.

Related: Seeso Review

Speaking of devices, will you need any special equipment with your subscription?

What Do You Need to Use Hulu?

According to the Hulu website, “Users only need a Flash 10.1.53.64 enabled computer and an Internet connection to enjoy.”

This is because Hulu is app-based, which means you don’t necessarily need any specific kind of hardware to enjoy their programming. This also means you can pause a program on your computer, log in on your phone a day later, and pick right back up where you left off.

While this is the basic setup, the reality is that you'll be able to watch Hulu programming on just about any Internet-connected iOS, Android, or Amazon Kindle Fire device, in addition to Xbox, PS3, and Roku. For more information, be sure to browse through Hulu's full list of supported devices.

Regardless of whether you’re watching on your computer or another device, Hulu runs on a pretty minimal user interface, which makes viewing easier on the eyes.

Other Streaming Subscription Services

Despite the amount of TV-related content featured on Hulu, as well as the app’s widespread integration and ease of use, this doesn’t mean that the service doesn’t have some stiff competition. This includes popular options such as Netflix, Amazon Instant, and hundreds of content-specific apps (e.g. NBA TV, HBO Go, Pluto TV, and more).

And when it comes to watching live TV without a cable subscription, Hulu with Live TV is up against popular competitors like Sling TV ($20-$25/mo; add-ons $5-$15/mo), YouTube TV ($35/mo), Playstation Vue ($30-$75/mo), and DirectTV Now ($35-$70/mo).

When compared to these other options, the primary benefit of Hulu seems to be the sheer number of TV shows featured on the website (we’ll talk more about price in a second).

However, it’s important to note that the quality of your streaming content (720p or 1080p) depends on your device and your display’s capabilities. Further, 4K content can currently only be enjoyed on the Playstation 4 Pro and Xbox One S.

Does Hulu Contain Advertisements? If So, Why?

If you’re thinking about taking the plunge and giving Hulu a try, one of the first questions that probably came to mind was, “Why does Hulu contain ads?”

In the company’s own words, they “have found that by including a modest ad load in Hulu’s on-demand library, we can keep the entry price for subscribers under eight bucks, while still providing viewers with access to stellar shows – especially from the current TV season – on their favorite supported devices.”

And while there’s no indication on the Hulu website as to how much a “modest ad load” translates to in the real world, or how long each advertisement will be, many of us here at HighYa are Hulu subscribers and have found that—on average—you’ll be forced to sit through eight to nine 15-second commercials for every half-hour TV show you watch.

Related Article: Streaming Services: With So Many Choices, How Can You Pick the Right One?

Perhaps to add insult to injury, we’ve also found that the length and frequency of ads has only increased over the years, and that only a few ads are on rotation at any given time. Ultimately, this means that if you watch several episodes of your favorite TV show in a row, you could end up watching (and re-watching) the same ads over and over again.

Their No Commercial add-ons could potentially help alleviate some of this, but will you pay a lot for a commercial-free experience?

Hulu Pricing & Refund Policy

Hulu’s plans are priced as follows:

  • Basic: $7.99/mo
  • Hulu with No Commercials: $11.99/mo
  • Hulu with Live TV: $39.99/mo

A No commercials plan will increase your monthly cost to $11.99 and $43.99, respectively. Important note: According to TomsGuide:

“A note on that $5 commercial-free surcharge: It won’t cut commercials out of on-demand shows from individual networks, nor will it even cut every Hulu ad; some networks require ads to be shown before and after shows rather than in the middle. Paying for content and still having to sit through ads has always been my least favorite part of Hulu’s service, and unfortunately, it’s as obtrusive as ever here.”

As mentioned earlier, there is no commitment and your subscription can be changed or cancelled at any time. Add-ons will cost you:

  • SHOWTIME (Basic or Live TV): $8.99
  • Enhanced Cloud DVR (Live TV only): $14.99
  • Unlimited Screens (Live TV only): $14.99

Confused by all these different options? Hulu offers a handy comparison chart that allows customers to compare Live TV against their current plan to see how they differ.

Hulu vs. Hulu LiveCompared to the standard plan, Hulu’s Live TV subscription provides access to 50+ channels, 50 hours of cloud DVR storage, and multi-screen access. Image credit: Hulu

If you're new to Hulu, the company offers a free 1-month trial for their Basic plan and a 1-week trial for Live TV. At the end of this trial, your account will automatically roll over to a paid subscription if you don't call to cancel.

Unless the company suspends or cancels your Hulu account, no refunds are available. In other words, once you cancel your membership, it will continue until your pre-paid period expires, after which you’ll no longer have access.

In order to cancel your Hulu account or ask questions, you can contact customer service at (888) 265-6650 or through an online form.

What Are Customers Saying about Hulu & Live TV?

HighYa Reader Reviews

Since writing our original Hulu review, more than 160 HighYa readers have provided their feedback about the service, giving it an average rating of 1.7 stars.

While the most common compliment included being able to watch popular TV shows at any time, by far the most common complaint (here on HighYa as well as elsewhere online) referenced that, even if you pay money to upgrade to Hulu, you’ll still have to watch several commercials for each TV episode you watch. Because of this, many Hulu customers have called into question its overall value.

Other less common complaints appear to revolve around poor playback (constant buffering, freezing, etc.), which could be more related to a customer’s router and internet connection than to the streaming service, as well as a less-than-stellar selection of non-TV content.

What About Third-Party Hulu Reviews?

At the time of our research, there were also a whopping 8,400+ Hulu customer reviews on Amazon, with an average rating of 3.7 stars. There, common compliments and complaints mirrored those found here on HighYa.

From a professional standpoint, Digital Trends wrote an in-depth comparison between Hulu, Netflix, and Amazon Instant Video earlier this year, and although they noted that Hulu does have some solid features, they recommended that you choose one of the other services, unless you need to keep up on your favorite network TV shows.

Similarly, Geek.com wrote, “Hulu has a significant library of content, and their attempts to bring a social element to their sharing and commentary may end up being a big deal to specific groups of users, but it is pretty clear which service is the better overall provider of content. If you have to choose between the two, Netflix is absolutely the way to go.”

Can We Learn Anything From Customers About Hulu With Live TV?

Regarding their new Live TV service, PC Mag’s Bill Greenwald gave it a 4-star rating and appreciated that it offers access Hulu’s vast content library, along with a solid selection of channels (including many locals). They also liked the cloud-based DVR and the sharp picture when watching live TV.

On the other hand, they found it difficult to find out which live programming was available, but still called it a “powerful cord-cutting tool.”

Similarly, Engadget and Gizmodo thought it’s great to get live TV and access to Hulu’s entire library at the same time, but they felt it still needs a little tweaking—primarily the interface. Both thought it was attractive, but that it was cumbersome to use (no show guide available) and not very intuitive.

Overall, they seemed to like the service and were excited about what’s to come, but they lamented the absence of AMC or Viacom content, as well as channels like MTV, Nickelodeon, and Comedy Central.

As a company, Hulu, LLC is based out of Santa Monica, CA. They weren't rated with the Better Business Bureau at the time of our research, although they did have 57 closed complaints (as of 6/10/15). Most of these appeared to reference difficulty canceling subscriptions and stopping automatic charges.

Is Hulu Worth Your Money?

Chopping to the point: As we mentioned in 3 Easy Steps For Cutting the Cord, there are a lot of important decisions to be made when the time comes, most of which largely depend on your personal preferences. And while no service is perfect, Hulu is really the only game in town if you want quick and easy on-demand access to recent, popular TV shows featured on major networks.

And the new No Commercial and SHOWTIME plans can add even more entertainment value, although they’ll also increase your monthly expenses by a decent amount.

Hulu’s new Live TV service also catches it up with competitors like Sling TV and DirectTV Now, although online reviewers seemed to think it features some significant programming gaps and that the user interface isn’t very intuitive.

At $40-$84 (if you choose all add-ons, including SHOWTIME), Hulu and their Live TV service are meaningfully more expensive than options like Sling TV and YouTube TV, although you’ll also gain access to Hulu’s extensive library.

Playstation and DirecTV’s options come in a close second, although it’s possible to pay more for Hulu with Live TV than all of them. And considering that the average cable bill is about $70, if you initially cut the cord to save money, you can see that it’s easy to pay just as much—or more—if you’re not mindful about your upgrades.

With all of this said, in our opinion, Hulu is definitely worth trying out if you’ve recently found freedom from cable. And once you become more familiar with your other options, you can then decide whether or not Hulu’s advertisements and other quirks are worth your hard-earned money.

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187 Consumer Reviews for Hulu

Average Consumer Rating: 1.7
Rating Snapshot:
5 star: 14 4 star: 7 3 star: 10 2 star: 42 1 star:  114
Bottom Line: 12% would recommend it to a friend
Showing 1-11 of 187
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  • 2 out 2 people found this review helpful

    The new version

    • Tyler, TX,
    • Oct 15, 2017
    • Verified Reviewer

    The new version of Hulu is complete trash. Everyone I know despises it and it's not even close to being user-friendly. Please provide a way to switch back to the old version. I didn't choose to change it to the new version, so I don't see a way to change it back.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    No good show anymore, just inane sitcom

    • Kingston, NY,
    • Oct 13, 2017
    • Verified Reviewer

    I have been one of their customers for quite a while, however, I am thinking of terminating my subscription due to the inane shows they choose to air! Mostly old sitcoms and their new line-up for current TV shows is meager. I am giving them one more month. If their line-up does not pick up, I will drop them.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Don't waste your money

    • Florida,
    • Oct 12, 2017
    • Verified Reviewer

    I have had Hulu for a year and never, ever have I watched one show that didn't pause for 1 to 2 minutes every single time.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Constant bufferring

    • Vancouver, WA,
    • Oct 9, 2017
    • Verified Reviewer

    Not sure how fast a speed of internet they recommend but our Hulu Live TV constantly buffers, freezes and blurs out of focus all the time. I got the service mainly for sports, and it is impossible to watch or enjoy. My speed is middle of the road at 20, so I'm guessing you should be advised when subscribing that you'll need the highest of speeds. Otherwise, I loved the channel lineups and viewing options. I wish I could keep the service, but I cannot.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Locals

    While paying for live TV, I did an area code check before subscribing and was supposed to get WXIN, CBS4, and Fox Sports Midwest, but only Fox Sports Midwest is showing up. Numerous calls and online chats with customer service have been useless. I'm not getting what was paying for and still am not able to watch local football on Sunday.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    30-day free trial is no good

    I signed up for Hulu with a 30-day free trial. Seven days later I was billed $39.99. When I contacted support, he informed me that the 30-day free trial is for HBO and Cinemax and the live TV subscription is seven days only. I explained my concerns to the representative and he avoided every concern I had. He just offered to cancel the subscription. I agreed to cancel the subscription and advised him I would not use Hulu again.

    I'm still confused as to why it said free 30-day trial online when I signed up! I was looking forward to being a long time customer with Hulu, but I'll be choosing a different company after the way the representative handled my concerns.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Hulu interface change and update

    • Greensboro, NC,
    • Sep 30, 2017
    • Verified Reviewer

    After reading the reviews I just now discovered that my new LG ultra HD TV was fine, it was Hulu's new interface update that was causing me to keep having to log on, and because of it, I returned the TV.

    I hooked up my Samsung smart TV that had not had a problem with all my streaming services to find since the update Hulu keeps lagging and going back to "restart episode" after almost each commercial for a couple of weeks now. So I go to Netflix, Amazon Prime, and YouTube without any issues, so I have concluded it is Hulu, thus I am almost certain I will cancel this until they get it together, or I may find I don't need them because I can get the same content elsewhere. I just like the fact I could watch shows the next day or whenever I wanted to.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Hulu isn't worth it

    • Ohio,
    • Sep 28, 2017
    • Verified Reviewer

    Hulu recently updated their interface, and it is almost impossible to navigate and find desired content. They have a limited library of seasons for popular shows like House Hunters and Chopped so you can run through their content quickly.

    COMMERCIALS; make no mistake, this is not "limited" commercials, despite the name of the description. Same amount of commercials as "commercial" TV, which wouldn't be terrible but if you are watching some of their older content, it is extremely annoying. Sure, if watching the show you missed yesterday, commercials are ok. Binging when it is so full of commercials is not worth doing.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Had to cut cord because cable got too expensive

    Hulu is great and has current seasons of TV show's episodes available the day after they air. The no commercial plan is definitely worth it since the ads are very annoying and repetitive. The new update is good but was hard to get used to at first. It's nice that you can have different profiles because different family members can be in different parts of the same show and have different shows in their favorites.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 5 people found this review helpful

    Save you money

    Hulu updated and changed their interface. It is not user-friendly. It has failed to load and play since the update. I am canceling my account after being happy with the service. They just killed a service that wasn't broken. Now it is garbage.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Hulu has fallen far from where it began

    • Chicago, IL,
    • Sep 25, 2017
    • Verified Reviewer

    I've been a Hulu user for years now. I'm sad to say I'm evaluating even maintaining the basic subscription at this point. The commercials have gotten really outrageous; for a given show, I watch more commercials than content. The interface is a major disappointment. They were clearly trying to emulate the exceptionally well executed Amazon video interface, and fell very short.

    I hope they pull up out of this nosedive because I can get everything I want with very few exceptions in other places.

    Bottom Line: No, I would not recommend this to a friend

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