Firstly, I ordered the basic spin mop and the wheels as an extra. The reason for ordering this mop is because I have bad back problems. I was sent the mop with the spin function in the bucket (didn't order this) and never got any wheels. I also didn't receive an email confirming the order or a payment schedule. I phoned and they said they would send an email (no email was sent). After waiting for an appropriate period of time I phoned again. They wanted me to send the mop back and pay for postage and handling and then reorder it and pay another lot of postage and handling, yeah right. They also said they would send an email with the payment schedule (did not receive an email, surprise surprise). Still to this date, I have not received any email. I did not send the mop back because it was too hard. Perhaps you need to train your customer services staff in the art of actually listening to your customers. Oh and by the way, they could have sent the email to me while I was on the phone to them. I don't know what part of that is too hard!
Review on the mop: The spinner inside the bucket is just a pain in the neck (that is why I wanted just the basic bucket). I love the foot pedal that spins the mop out, it's so much easier for me with having a bad back. The mop spins slightly while washing the floors and doesn't pick up stuff off the floor like advertised and is also too light and flimsy. Where it bends at the base is stiff and the whole mop head flicks up as there is no give in it. It's a bit disappointing really, needs to improved. I also believe that the wheels should come with the bucket.
Overall, this is is just another mop and is far too overpriced. So, stop charging the earth until you get the design right. AND, listen to your customers. Do your job right! No, I would recommend this product to anyone until it is improved. I can go get something similar for less money.
Bottom Line: No, I would not recommend this to a friend