Read 30 Idol Lash Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 1.0
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5 star: 0 4 star: 0 3 star: 0 2 star: 1 1 star:  29
Showing 23-30 of 30
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  • 24 out 25 people found this review helpful

    Order at your own risk

    • Atlanta, GA,
    • Jun 11, 2016
    • Verified Reviewer

    I ordered a free trial of Idol Lash and paid for the shipping as stated in the offer. I have been using it for several months without any results, which isn't a problem. I can switch back to Latisse. The issue is that I received a letter from a collection agency stating that I owed an overdue balance of $85.94. I have not ordered or received any product since the free trial offer. I haven't been able to reach anyone in customer service, but I have read on other sites that people are having similar issues. I would recommend staying away from this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 33 out 33 people found this review helpful

    Idol Lash is a scam

    • Chapel Hill, NC,
    • May 16, 2016
    • Verified Reviewer

    Just to be clear, I haven't yet received my sample - and not expecting I ever will, so can't yet comment on whether it works. But, my experience so far does not inspire me with confidence in this product or company. My entire customer experience was very unpleasant and disturbing: These are my issues:

    1. The 3 order choices are deliberately misleading - with a multiple bottle option at top, featuring the single bottle price prominently in a manner that makes it appear it is the total price you pay for multiple bottles - not the per bottle average price. If you read it carefully you can figure it out, but it's deliberately crafted so customers who don't read the fine print will click that offer. The second option below the first is a smaller multiple quantity with the same misleading presentation. Only if you scroll down to the third offer, which doesn't appear on the screen until you scroll past the first and second options do you see a single bottle option.

    2. While checking out, you are bombarded in succession with misleadingly worded offers to check off for larger quantities, automatic monthly shipping and other "complementary" products. Again, if you don't read carefully, and I do mean carefully, it's all too easy to check off one or more of these and end up with product you don't want and much higher costs, locked into an auto ship program that you never intended. (I didn't check to see how easily canceled it is, but I'm betting it 's hard.) All this before you've even tried the product!

    3. Oh, yes, and after you've already given your payment information and clicked on the order button, a confirmation appears in small print telling you you're getting a second charge on your card for $1.98 for shipping insurance ("for peace of mind" - lucky you!) you were never told about, never asked for and weren't given opportunity to decline.

    4. Finally, when I called the customer service number to tell them to remove the insurance charge, I was asked for my membership number (there's a membership number?) and when I said I didn't have a number, was told I'd have to call another number for any service I need.

    5. I called that number. The good thing is it was answered after a few rings. The bad thing is I was told the insurance is required. I vehemently insisted I didn't want it and finally the customer service person said she'd remove the charge, but it would take a few days to appear as a credit on my account and might even take longer because "your credit card company may take longer." I'll be amazed if the credit ever appears on my account.

    Given this extremely unpleasant buyer experience, I'm doubtful the product works as claimed (by the way, the so-called clinical data is never presented). Even if it does, I doubt I'll ever reorder because of the unethical business practices of the company as evidenced by their very misleading web site and order process.

    Oh, yes, if the product ever comes, I'll try it and write an honest report on whether it works.

    Buyer beware!

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 19 people found this review helpful

    No results

    • Capitol Heights, Maryland,
    • Apr 22, 2016
    • Verified Reviewer

    I bought Idol Lash and after using it for a month, I have seen NO difference in my lashes. The money back guarantee is a scam. They will not refund your money if the package is opened and they charge you 10 dollars for a restocking fee. A waste of my money.

    Bottom Line: No, I would not recommend this to a friend

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  • 30 out 30 people found this review helpful

    Complete Scam

    • Winston Salem, North Carolina ,
    • Feb 4, 2016

    I ordered the "Free Trial" of Idol Lash and I was supposed to only be charged the S&H of $5. They actually charged me $9 because they added the cost for shipping insurance without my permission. I received the product and within 2 weeks I received an email stating I had ordered the product again and I was charged another $61.95! This happened on New Years Day, so no one answered when I called Customer Service. I called the following Monday morning and after being on hold 30 minutes I was hung up on.

    I called back and after an additional 30 minutes I spoke to the rudest woman ever. I insisted they not ship me any more of their product and that I wanted the money put back on my card. She told me that I had missed the 14 day Trial Period and that I couldn't get my money back. No where on anything did I read that this company would be put on an autoship program. The product DOES NOT WORK! It's a total rip off. All it does is burn your eyes. Please don't waste your money.

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 18 people found this review helpful

    Scam

    • Seattle, WA,
    • Jan 13, 2016

    I saw all of the fake reviews and they were all lies. This stuff is no better than putting water on your eyelashes. It does absolutely nothing. Besides this, I automatically got charged $90 for some skincare from the same company which I never bought and had to argue with a lady to convince her I never purchased it.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 16 people found this review helpful

    Financially ripped off

    Just like all the other complaints this website has, I too was scammed. I'm on Social Security Disability and due to these charges I went overdraft with my bank account. I couldn't even talking to anybody at this company, they lied to me and would argue.

    I ordered a supposed to be $9.90 trial only at 4 o'clock in the morning. Within a week later, they took $140 from my account and as a result, I went into minus. I had to go through hoops in order to deal with this issue. Idol Lash still has not given me my money back.

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 19 people found this review helpful

    Crooks, do not buy as this is a horrible product.

    Do not ever order this junk! I ordered a "free" sample, a week or so later I got an email that I was charged $150 for a membership that I never signed up for.

    I called them up and they refused to refund the money they stole from me! I'm going to fight it because this is unacceptable.

    On top of that, this product causes eye problems! My eyes are hurting me, they are red and irritated for days since I tried using idol lash. I stopped right away when these problems appeared and I can assure you, it does nothing for your lashes. This is total non sense.

    Bottom Line: No, I would not recommend this to a friend

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  • 26 out 26 people found this review helpful

    Dont not fall for it!

    • Dallas, TX,
    • Aug 22, 2015
    • Verified Reviewer

    Total scam. I signed up for a free trial and the second I gave my card information, it charged me $114 for a miscellaneous face cream. That resulted in charged over drafts on my account. It's been 3 months since the item have been returned I have yet to get any type of resolution or a refund! Please do not fall for it. I am a real person, this company won't even let me speak to a supervisor and I have been calling nonstop for over two months and still no refund.

    Bottom Line: No, I would not recommend this to a friend

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Showing 23-30 of 30

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