I needed to make a course correction 4 months into my treatment as a gap had opened up between my two front teeth. The first replacement aligners did not fit and by the time I received the correct set, there was a four-month wait time. There were a few calls and emails and it never seemed my case was given any sort of priority given I was in mid-correction. I appreciated I didn't have to go to the dentist monthly, but am not sure if I would recommend. It will depend on how long it takes to get my first set of retainers as I ordered them a week before the recommended order date.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Smile Direct Club
Hello Kathryn, thank you for providing this feedback. We are disappointed to hear this and do not want any club member to feel that they are not a priority. I will be sending you a private message to further assist. Best, Valerie.