I was supposed to get a 6-month treatment of aligners and was only sent 5 months of aligners. I called the company on November 10th and spoke with a representative. I was told that it was going to take 3 to 4 weeks for me to receive my final set. Here we are well over the time limit and still no aligners. I have called several times and have been told they are waiting for my aligners to be shipped out and l will be sent an email. This is very frustrating. I was supposed to be completed with my treatment on December 5, 2019. I was asked to be in a wedding in January. This is one of the reasons I wanted to be finished my treatment by then. I followed the instructions of wearing my aligners to the letter. But this company dropped the ball. They only thing I’m being told is that they are having problems with their shipment. I haven’t gotten a date when the order might be shipped out. I would never recommend this company to anyone. I should have read more reviews on this company. Very disappointing.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Smile Direct Club
Thanks for leaving us a review, Yolanda. We have experienced a delay with shipments and we're working diligently to get all affected orders out as quickly as possible. We're also improving our internal processes to prevent these delays from happening in the future. I'm following up with you privately to get some additional information and look into this for you. Best, Madison.