SmileDirect is by far the rudest company I have ever had to deal with. They lack complete customer service, unless you think being called stupid is good customer service. They do not give you the detailed information needed and believe they do not make mistakes. I have had to call and call to get information needed and to order retainers when they’re supposed to be sent to me automatically. When they did send me my aligners they forgot a whole month and tried to charge me for it. I had considered doing another round with them but I will be taking my business elsewhere to Invisalign. I suggest others that are considering SmileDirect to not do it.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
Hello Brooklyn, thank you for sharing the feedback and we are very concerned to hear this. We do not want any club member to have a bad experience and instead have a happy, exciting smile journey. I will be reaching out via private message to better assist you. Best, Valerie.