Reviews (1)

So firstly I went to a Smile Shop in Greenville, NC and they were amazing there. I was told it would take 3-4 weeks for my order to come in. They told me if I referred someone else they would get the same deal as me and I would get a gift card as long as they came in within the next two days, I said ok. I wanted to do this smile journey with my husband so he decided to go the next day. He did not receive his discounts at all, the only thing he received was a $25 gift card to their site that you have to pay shipping for to get these worthless smile products.

Fast forward 3-4 weeks I have not received my aligners. My husband who went to the same exact 3D shop had received his. So I called and they say we are backed up making aligners so it will now be 5-6 weeks easy to say after I have already paid you guys in full...right. I would like to cancel at this point because I hate dishonesty but I don’t because my husband and I are supposed to be doing this together so we wait and wait and they finally come weeks after his arrived.

We start the smile journey and my top aligners don’t fit on teeth 1-7 so I call them they say I have to talk to the dental team...ok, I talk to them, she says try and put on your second week and they are nowhere close to fitting. I say they don’t fit at all so she says ok, we will have to do a review she sends me by email, and as we are on the phone my husband is already taking the requested photos of my teeth with and without aligners while she has me on hold. We receive the email and do as directed. So in the meantime I keep wearing the aligners because everything fits except they don’t fit on 1-7 even though the lady told me not to continue the email she sent, said to continue so I did, they sent me two more emails in the week asking for the exact same photos that I have already sent, I never took any more, I just continue sending the exact same photos and on the third time they said it was right. You know they are just wasting my time at this point.

Now I finally receive an email back saying it’s been approved so I would have to drive another 45 minutes to the 3D Smile Shop or get putty and send back in so they can make me new aligners but now by that time I have already switched to new aligners because it was time and their paid fits on all my teeth unlike the first pair. I reply to the email and let them know this, asking what should I do. Do I go ahead with this or do they need to be redone. Of course no reply so I email again, no reply, and I email again and still no reply. So at this point I don’t know what to do. I am still on track with the aligners they sent but don’t know if I should be wearing and continuing or not. Right now I feel like I wasted a lot of money at Christmas time that could have gone elsewhere.