Everything started out okay with my aligners. I wore them for approximately 5 months and my teeth did straighten, however, they needed some additional adjustments. I visited my local SDC store and new aligners arrived at about 4-5 weeks later. They even gave me a free retainer because of the delay. After a few more months I still needed some more adjustments, not a big deal so back to SDC for another scan. I was told I needed some more adjustments and new aligners would arrive 3-4 weeks. That was 8 weeks ago and I still don't have an update on when they will be shipped. Communication from SDC is non-existent and their backend processes must be a mess because I am not the only one who has gone through this based on reviews. For this reason, I would highly recommend trying someone else.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Smile Direct Club
Thanks for leaving us a review, Sean. We have experienced a delay recently and are working as hard as possible to get all affected orders processed and shipped. We're continuing to improve processes for better shipping times and to prevent delays in the future. We would really like to look into this for you, so I'm following up with you privately. Best, Madison.