Met Shi at a SmileBus stop in my town. She (and the staff) were amazing, very kind, cheerful and professional. Did the 3D scan and took the plunge. Received my Box much quicker than I expected and the extras (lip balm, whitening pens, LED whitening kit and a nice cyber week discount to boot) are a pleasant surprise. SmileDirect has called me already, texted me (with answers to my replies) and the custom dashboard is specific to my treatment plan along with the 3D start/finish modeling. It is clear that SmilDirect is trying hard to adjust to their rapid growth and for me thus far, I have had ZERO of the experiences others have noted. If you have mild to moderate teeth issues, and desire to get them straightened, I highly suggest SmileDirectClub as they also have many physical locations in most major metro areas.
Finally, just my two cents, if you are financing your alignment, use a third party such as Care Credit to have your treatment paid for upfront. You can get promos from Care Credit such as 0% interest for 12 months etc. Good luck! (I'll revise if things go south, but again, so far so good, happy future grinner here!)
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Wow! This means a lot to us, Walt. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.