I did the whole SmileDirect process from beginning to end, in the end when I recieved my final retainers they were extremely tight and ill-fitting. They pinched too tight on my gums and made my gums recede. The root to one of my teeth is now exposed and it's painful, and according to the dentist will cost between $1500-2000 to fix. I reached out to SmileDirectClub and told them about my problem and recieved no response. When I reached out a second time they said they had no proff of my initial response and without it, they would not offer any help. I have had receded gums and a very expensive dentist bill thanks to SmileDirectClub, I would not recommend people using this product, it cost me way more in the long run and I'm extremely unhappy with the results or lack thereof.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
Hi Jenn,
Thank you for taking the time to leave us with this feedback. We are concerned to hear this as we take pride in the care and assistance we provide to all club members. Our club members' dental health is a priority to us, and we would like to help in any way that we can. We will be reaching out via private messenger to further assist.
Best, Jeffrey V