InfinitiKloud Review: Is It Worth It or Just Hype?

By HighYa Research Team
Published on: Oct 22, 2019

InfinitiKloud is a USB thumb drive that emphasizes its ability to backup and store your data so you won’t lose that data if your computer dies or is stolen.

The device’s marketing focuses on the fact that everything is automatic via built-in software that makes automatic data back-up as simple as a few clicks.

While interesting, the concept of a USB drive and automatic backup isn’t original. Therefore, we’ve put this device under the scrutiny of our research to tell you if it’s worth buying.

We’ll present our results in this review by telling you how the device works, the advantages and disadvantages of USB storage compared to cloud storage, InfinitiKloud’s cost and return policy and a conclusion covering the device’s pros and cons, as well as what some alternatives might be.

How the InfinitiKloud Works: Set-Up and Back-Up

This USB drive can store up to 64 GB of information. It functions just like other drives. When you open the box, you’ll see a flashy red case. Plug the drive into the USB slot of your computer.

Click on the drive icon that appears on your desktop. When you do this, InfinitiKloud will walk you through the steps to set up your drive to do automatic backups of your computer.

You’ll set a schedule for the backups to occur and choose which files you want to back up. You may want to only back up sensitive financial information or all of your photos. Either way, you’ll have the option of choosing what to back up.

Once you have this set, you’ll need to ensure your USB drive is plugged into your computer at backup time. The drive will follow the schedule you set until you change that schedule.

InfinitiKloud works with Mac and PC machines. It uses the standard USB B connection you’re probably used to but also comes with a USB C adapter for newer computers. You can use this adapter to back up phones with USB C ports, too.

As you consider a device like this, it’s important to know that what distinguishes it from other USB drives is that it has its own built-in backup software. Most drives don’t have this.

However, this has its disadvantages. Namely, you’re using the backup software of an obscure online company as opposed to trusted names like Google, whose Drive feature you can download to your computer and use drag-and-drop to move files onto your drive.

USB Storage vs. Cloud Storage: Safety, Longevity, and Cost

Our reference to Google Drive brings to light the two main options in storing information: device-based and cloud-based.

Safety

Devices like an InfinitiKloud USB stick or an external hard drive from brands like Seagate and Western Digital allow you to plug in and backup your data.

All the information you want to store is on a physical device, which means it can’t be hacked as easily as cloud storage, which stores all your information on a company’s servers via platforms like Google Drive or Dropbox.

In that sense, physical drives are safer simply because you could move sensitive information to them, delete that information off your computer and nobody would be able to access that information if they didn’t have your device.

On the other hand, cloud storage has the advantage of simplicity. There are no devices to plug in. There is no worry about having to keep track of your device or causing damage to it.

Longevity

Furthermore, if you’re using an external hard drive that isn’t solid-state (meaning it uses moving parts), the consensus among tech websites is that the drive will die in two to five years, depending on how much you use it. A USB stick like the InfinitiKloud could last at least 10 years.

Cloud storage eliminates that danger. Even if your computer breaks, your information is safe because it’s not stored on any of your physical devices.

Cost

The final consideration here is cost. The InfinitiKloud costs $49.99 for a single device and up to $129.95 for four devices.

If you wanted to backup your information to Google Drive, you’d want to pay for 100 GB of storage, which costs $1.99 a month or $11.88 per year.

When comparing the cost of a USB stick versus cloud storage, you have to take into account the speed of technology.

While owning a USB drive for 10 years would be more cost-efficient than paying for Google Drive, the technology may be obsolete by the time the tenth year rolls around.

InfinitiKloud Cost and Return Policy

At the time of publishing, you could buy one of these USB drives with the built-in backup software for as little as $49.99 (one drive) and as much as $129.95 (four drives).

You’ll pay $8.95 in shipping for one drive, a cost that seems excessive to us considering how small and lightweight the device is.

InfinitiKloud has a separate website for an upgraded version of its 64GB drive. The upgraded version is a 128GB drive with USB 3.0 compatibility, which provides faster data transfer rates than the 64GB version. The 128GB drive costs $89.99 at DFYDaily.com, or $98.99 on Amazon.

InfinitiKloud says that they cover their USB drives with a 30-day guarantee. If you aren’t happy with the device, you can send it back in the original packaging within 30 days for a free refund, minus what you paid to ship the drive to you and to ship it to the company.

You’ll pay to ship the device to the company’s California address, which brings your total shipping costs for the purchase and the return to more than $10. The company will provide the return address when you contact them about a refund.

To start your return, you can call (855) 622-2097 or email the company at support@infinitikloud.com.

InfinitKloud Customer Reviews

At the time of publishing, the device had 40 customer reviews on Amazon for an average of 3.4 stars. The majority of these reviews came from verified purchases.

Reviews were split between five stars (57% of the reviews) and one star (39%) with a lone four-star rating.

Reviewers fell into two camps: either they loved the ease and convenience of the InfinitiKloud or they complained that it didn’t work, the backup software was clunky, or that it crashed their computer.

This split-opinion trend among reviewers is a concern considering that cheaper the USB drives from Best Buy that we highlight in the next section have decidedly positive reviews.

The Bottom Line: Is the InfinitiKloud a Legitimate Storage Option?

After analyzing the cost of this device, its benefits (physical storage) and drawbacks (could become obsolete, expensive), we believe that it is overpriced for what it offers.

We say this because a quick check of Best Buy’s USB drives reveals the following highly-rated options:

  • PNY Elite Turbo Attache 4 128GB: $17.99
  • SanDisk Cruzer 128GB: $19.99
  • Western Digital Easystore 128GB: $39.99

What you see here are three USB drives with twice the storage capacity as the InfinitiKloud at, in the case of the PNY and SanDisk, more than half the price. Each of these devices has at least 1,000 reviews and an average rating of at least 4.6 stars.

Because USB drives are so widely available and affordable, we don’t see any reason to select the MyInifinitiKloud over the three drives we listed.

However, you don’t have the luxury of backup software installed on the drive, which is InfinitiKloud’s main advantage.

That being said, PCWorld’s 2019 Windows backup software rankings include two free products: Aomei Backupper Standard 4 and Paragon Backup & Recovery 16 Free Edition.

Apple computers have fewer free options largely because Apple machines come with a pre-installed backup program called Time Machine.

If you’re bargain driven and don’t want to spend $49.99 on InfinitiKloud, our advice is to purchase a drive from PNY or SanDisk and, for Windows users, and use free backup software from Aomei or Paragon.


Read 20 InfinitiKloud Customer Reviews and Complaints

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Average Customer Rating: 1.2
Rating Snapshot:
5 star: 0 4 star: 1 3 star: 0 2 star: 0 1 star:  19
Bottom Line: 5% would recommend it to a friend
Showing 1-11 of 20
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  • NOT HAPPY

    • By Linda G.,
    • Michigan,
    • Mar 16, 2020
    • Verified Reviewer

    I have been trying to cancel my order from the get-go and can't get results. I think it best you stay away from this company. I thought I was ordering a $27.00 item and ended up being charge $190. And I can't get results - they keep trying to take $163 out of my checking account through PayPal. I am frustrated. I never received anything from them.

    Bottom Line: No, I would not recommend this to a friend


  • A waste of money

    • By Jerry M.,
    • California,
    • Mar 10, 2020
    • Verified Reviewer

    Bought a 64 GB InfinitiKloud device to backup my Windows PC. The claim of ease of use is mostly true. I just plugged it in and followed the prompts to begin backing up my computer files.

    The second claim that the device is fast and backs up files in minutes is false. The InfinitiKloud App estimated my time of backing up my computer at "18 hours". I thought it must be an over-estimate and will certainly decrease after it runs for a while. But after running on my computer for 6 hours, it said that backing up was "30% completed". Yes, 6 hours!

    I unplugged the device and went and bought an external hard drive at Staples (Seagate brand), and the backup was completed in 20 minutes, with much greater storage capacity than the InfinitiKloud. Cost: $70. So a bit more than the InfinitiKloud but substantially better.

    I do not recommend the InfinitiKloud product.

    Bottom Line: No, I would not recommend this to a friend


  • Stay away

    • By Patricia B.,
    • Alberta, Canada,
    • Mar 7, 2020
    • Verified Reviewer

    Ordered direct from the company and was told my items would ship in 2 days. After much pestering from me, they finally sent me a valid tracking order (after lying consistently prior to this and assuring me the order had shipped). When I finally got it one month later (and I paid $10 shipping fee, mind you), it was only half-filled. They sent me one unit, not the two I paid for. I brought this to their immediate attention and they ignored my emails. Horrible, incompetent, and dishonest. Do not deal with them.

    Bottom Line: No, I would not recommend this to a friend


  • Disappointed customer

    • By Ray C.,
    • Sydney, Australia,
    • Feb 29, 2020
    • Verified Reviewer

    I purchased 2 InfinitiKloud devices online but only 1 works. I found photos and documents as it claimed it would. The other device did absolutely nothing at all, not even a start menu, nothing. Very disappointed. I'm going to get a photstijk and see if that works any better.

    Bottom Line: No, I would not recommend this to a friend


  • SCAM

    • By Henry P.,
    • Gosport, England,
    • Feb 28, 2020
    • Verified Reviewer

    Free shipping for £8.95, 100% money back minus shipping, plus return postage to the Netherlands. Easy to screw up your computer and doesn't do what it says in the advertising! SCAM!

    As an Electrical Engineer and being computer savvy, I spent three days attempting to use the InfinitiKloud SD 128 without success. Verdict: it's as much use as a chocolate fireguard. Don't waste your money.

    Bottom Line: No, I would not recommend this to a friend


  • Don't waste your money or time. Two items, both defective, and a pain to return (at my cost).

    • By T N.,
    • United Kingdom,
    • Feb 22, 2020
    • Verified Reviewer

    I ordered a device at the start of December, the webpage froze during it and so I (after checking that I had not received confirmation) ordered another. Then came 2 order numbers. I tried numerous times to make contact - phone and email to no avail, then received 2 shipment confirmations - for 30 days (after Christmas - even though it was supposed to be a present). They arrived in one parcel (so I could not refuse to accept one as had been advised by customer service), one was opened (with the intention to return the second). It did not work. The second was also tried and did not work - my computer running for 27 hours. I was told to return the item (posting to Amsterdam) and was told I would be refunded the cost of postage to return. The original cost was refunded but not the postage, and having spoken to several supervisors, I was told it was in their terms and conditions so it didn't matter what I'd been told there was no option to refund me. SO in short - don't bother!

    Bottom Line: No, I would not recommend this to a friend


  • Difficulty using

    • By Al R.,
    • Highland, IN,
    • Feb 17, 2020
    • Verified Reviewer

    I bought this based on the great reviews I had read, only to be confronted with the fact that the directions were not helpful, leading me to give up on ever using it.

    I emailed the company and they ignored me after about a week.

    Bottom Line: No, I would not recommend this to a friend


  • Most expensive pen drive I've ever bought

    • By Brian G.,
    • Devon, United Kingdom,
    • Feb 8, 2020
    • Verified Reviewer

    After receiving the USB stick, I plugged it in, all was well, followed instructions, it appeared to be doing what it says on the tin. This lasted for a few hours, finally completed gathering all the relevant information. I went to look at the files and photos, all I had was a list of numbers 00 to 99 so I highlighted one of the numbers, and all I got was another list of numbers. Each number when hit did have a file number which when hit showed either a photo or a file, not much help. This was with Windows 10. I then tried to download details from another computer with Windows 8 and it didn't register. So I eventually tried to format it. This cleared everything, it is now just a very expensive pen drive. NOT TO BE RECOMMENDED.

    Bottom Line: No, I would not recommend this to a friend


  • Disappointed in product InfinitiKloud 64GB

    • By Len B.,
    • Queensland, Australia,
    • Feb 8, 2020
    • Verified Reviewer

    I purchased 2 InfinitiKloud 64 GB, I used one to back up my photos as I have quite a few. The process was relatively easy, but it took quite a bit of time. The next day I wanted to check the files (photos) and I used another computer that these photos are not on. I was very disappointed as the files (photos) are all in separate folders and are numbered all the names on the photo files are not displayed. Very very disappointed.

    Bottom Line: No, I would not recommend this to a friend


  • Partial

    • By Wendy D.,
    • Middlesbrough, United Kingdom,
    • Jan 28, 2020
    • Verified Reviewer

    As far as my AppleMac laptop is concerned, even for me it was straightforward to use and did a thorough job. I bought this because I had to have my laptop go through a factory reset, and lost data. Also, when purchasing a replacement mobile phone in the past I haven't been able to save the pictures on my phone. However, neither of the additional dongles fit my phone. I have a OnePlus 5 mobile phone. Very disappointed re the phone.

    Bottom Line: Yes, I would recommend this to a friend


  • Slower than molasses!

    • By Larry J.,
    • Minnesota,
    • Jan 27, 2020
    • Verified Reviewer

    My first device arrived and didn't work, and after calling the manufacturer and Amazon they had me ship it back. The second device arrived 3 days later and now it's been two full days and I am only up to 7.44 GB that has backed up so far.

    My conclusion is: The InfinitiKloud USB has TWO SPEEDS - "Stop!" and "DEAD Stop!" And "Stop" is currently broken! "Programmed for failure would actually be an Improvement!" Glad it was only $49.99 Plus S&H, I spend more than that on lottery tickets each week! Ha!

    Bottom Line: No, I would not recommend this to a friend


Showing 1-11 of 20

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