About Intelius

Intelius claims to be an accurate and fast people search that is updated daily, and to have fulfilled over 20 million orders to date.

Instead of being required to visit various government agency websites and submit dozens of document requests, Intelius claims to gather 20 billion public records annually, assign them to about 225 million unique people, and display this information in convenient reports.

But how easy is Intelius to use? Let’s take a look.

How Does Intelius Claim to Work?

First, you’ll need to start by entering the first name and last names of the person you’re looking for, as well as the city and/or state in which the person lives, and then pressing the Search button. Alternately, you can perform a reverse phone lookup in the field directly underneath.

Next, the results of your search will be displayed. In a best-case scenario, you’ll see the person’s age, cities they’ve lived in, companies they’ve worked at, colleges/universities they’ve attended, as well as a list of related individuals. Finally, a green checkmark will appear if the person’s DOB, phone, or address are included in the report.

If you click on the orange “Get the Report On” arrow, you’ll be presented with three different report options:

  1. People Search Report – Includes full name, address, age & DOB, aliases, phone number, relatives, and address history.
  2. People Search Plus Report – Includes everything in the basic package, in addition to social network and email search.
  3. Background Report – Features everything found in the Plus report, in addition to a property report, criminal check, bankruptcies and liens, aliases, lawsuits, neighbors, and marriage and divorce records.

Seems fairly straightforward, right? But does Intelius’s ease of use necessarily provide you with a good value for your hard-earned money? Consider the following:

Where Does Intelius Obtain Their Information From?

Intelius obtains all of their information from public records, which are simply defined as “documents or pieces of information that are not considered confidential.” However, while this information is technically available to anyone who requests it, in most instances, you would be required to visit each individual government agency, depending on the type of information you were looking for (e.g. address, marriage information, criminal records, etc.).

Instead, people search companies like Intelius claim to save you time and hassle by compiling all the information for you into a quick, easy-to-read report.

Is There Anything That Intelius Can’t Be Used For?

According to Intelius’s Terms & Conditions, the company is not a consumer reporting agency as defined in the Fair Credit Reporting Act ("FCRA"). As such, you can’t use the information contained in an Intelius Report to determine an individual’s eligibility for credit, employment, or for any other business transaction (including leasing an apartment).

However, when compared to many other people search companies, Intelius does offer an employee screening service by partnering with TalentWise.

Are There Other People Search Options?

When it comes to searching for someone online, there are a wide variety of choices from which to choose, although each one claims to provide their customers with some kind of advantage. In this case of Intelius, it’s this:

“To get these records for the person you're searching for, you'd have to contact a variety of government agencies and request copies. To get this info, you'd have to obtain millions of records and then sort through them to find the ones that belong to the person you're searching for. To build a database like ours, you'd have to hire a team of data scientists and have them spend ten years inventing better ways to sort billions of records, fill in the blanks, and connect the dots.”

And while there’s no way to verify the above claims, it’s important that you check out (pun intended) other people search website, including Instant Checkmate, SpyFly, and BeenVerified. Granted, most of these companies have similar reputations among customers, which is what we’ll talk about next.

Are Customers Happy with Their Intelius Reports?

Overall, based solely on online customer reviews, it appears that Intelius has a very poor reputation.

On ConsumerAffairs, 65 customers provided their feedback for Intelius, and gave the company an average rating of 1 star. Common complaints cited incorrect/incomplete information contained in reports, difficulty cancelling trials and monthly subscriptions, and rude customer service.

35 TrustPilot readers provided feedback on their experiences with Intelius, and gave it an average rating of 2.5 stars, with common complaints mirroring those noted above. Similarly, 28 Yelp reviewers gave Intelius an average 1-star rating, with most of the same complaints.

From a company perspective, Intelius is based out of Bellevue, WA and holds an A+ rating with the Better Business Bureau, despite 444 closed complaints (as of 3/16/15). As you might have guessed, nearly all of the same Intelius complaints noted elsewhere online were also prevalent on the BBB’s website.

Intelius Pricing and Refund Policy

Intelius’s report options are priced as follows:

  • People Search Report: $3.95 ($0.95 for Premier Plus*)
  • People Search Plus Report: $9.95 ($6.95 for Premier Plus)
  • Background Report: $49.95 ($39.95 for Premier Plus)

*Intelius’s Premier Plus program will cost you $29.95 per month in membership fees, for which you’ll receive 1 monthly Background report. However, any additional reports ordered will be priced as shown above.

You can also try out Intelius through their 7-day trial for $7.95. Upon expiration of your trial, you’ll be automatically enrolled in Intelius’s Premier Plus program, which means you’ll continue being billed $29.95 per month until you call to cancel.

According to the Intelius Terms & Conditions, all purchases are final, and no refunds are available.

However, in order to cancel your trial or your Premier Plus membership, you’ll need to contact customer service at (888) 445-2727.

Is Intelius a Good Way to Find People?

Whether you’re thinking about choosing Intelius or any other people search company, because the information contained in their reports is publicly available, you might want to try searching for it through your favorite searching engine before paying for a report. This is especially relevant if you’re looking for basic information such as an address or phone number.

If you do choose to order a report through Intelius though, you’ll definitely want to keep an eye on recurring charges, especially if you decided to sign up through one of their free trials. And you might be taking a shot in the dark when ordering an Intelius report, because regardless of the limited information one of their reports may contain, no refunds are available.

» Related: The Problem with People Search Websites and How You Can Find the Same Information for Free

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Read 31 Intelius Customer Reviews and Complaints

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Average Consumer Rating: 1.0
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 1 1 star:  30
Bottom Line: 0% would recommend it to a friend
Showing 1-11 of 31
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  • Intelius is a scam

    • New York,
    • Jul 19, 2019
    • Verified Reviewer

    Both Intelius and Omnisearch are owned by the same company and their websites work in the identically same way. They offer no pricing upfront. You have to put your name into a search field at which time the search engine pretends to be going over every record that exists on you. It takes about 5 minutes for it to process giving the impression of how thorough it is. Then it offers you a subscription for $29.95 a month but hidden in the wording is that you are actually paying $39.95 (non-refundable) for a one-time background search on yourself plus the $29.95 a month subscription. Once your account is active and you put a name into the search engine, it takes only 10 seconds to come back with results showing that the first search for 5 minutes is just a marketing ploy. I canceled the membership immediately but the company refused to refund my $39.95. Stay away! There are some legitimate sites but unless they offer their pricing plans upfront you should read the fine print.

    Bottom Line: No, I would not recommend this to a friend

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  • Stole money from me

    • New York,
    • Jul 10, 2019
    • Verified Reviewer

    I paid for a single document, I did not buy any membership whatsoever. They secretly started charging me $30 a month to my PayPal which I didn't realize for 3 months. Not to mention the report was of inaccurate/old information. I don't even have an account with them, how could I have a membership? They never sent one email to me about payments.

    Bottom Line: No, I would not recommend this to a friend

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  • Horrible company

    • Massachusetts,
    • Jun 27, 2019
    • Verified Reviewer

    Hidden fees for their $0.95 one time "try" me out charge. I wanted to confirm an old friend's birthday and used this service once. Paid my $0.95 and canceled immediately, a week later they charged me a $7.95 free week trial fee. BS. They won't refund the money even though it's clear I only used it for 1 search.

    Never use this company.

    Bottom Line: No, I would not recommend this to a friend

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  • Poor results and sneaky back billing practices

    • Hershey, PA,
    • Jun 26, 2019
    • Verified Reviewer

    We did side by side comparison with our own search and found more than Intelius. We only found the $7.95 second charge mentioned in an email AFTER we paid $39.95 for the bogus report.

    I saved the cancelation screenshot because I know they will bill me again anyway.

    Bottom Line: No, I would not recommend this to a friend

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  • Total scam!

    • Florida,
    • Jun 10, 2019
    • Verified Reviewer

    I just paid almost $100 and got nothing from it.

    I paid for the more expensive pack and after I do a search for my own name and nothing really showed up on my report. I did another search of a different name and still nothing really showed up, especially not what it says you're paying for.

    Bottom Line: No, I would not recommend this to a friend

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  • Bait and switch

    • North Carolina,
    • Jun 6, 2019
    • Verified Reviewer

    The Information they provide is GARBAGE! Nothing "informative". You can find as much in the White Pages.

    The so-called 95-cent offer is BS! They will charge you $7.95 REGARDLESS within 7 (business?) days. I CANCELLED IMMEDIATELY after receiving REPORT because the REPORT was GARBAGE. And they still charged me the $7.95 and I paid the 95 cents. THAT'S $8.90 WASTED on garbage information.

    The information they provide on your subject is kiddish at best. Save your money. TruthFinder site will give you info that's in line with the answers you seek.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    SCAM

    • Houston, TX,
    • May 15, 2019
    • Verified Reviewer

    STAY AWAY! Do not use this service! If you pay for a report one time, they will sneakily add you to their membership service without your knowledge and will steal money from your account! Then if you try to get a refund, they get rude and will not give it back! They will also keep charging you after they supposedly cancel it. They don't even deserve one star.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    STAY AWAY! I have receipt of cancellation - they tried to bill me anyway.

    • North Carolina,
    • Apr 26, 2019
    • Verified Reviewer

    I canceled the trial membership that they forced on me after paying $40 to look at the records for one person. I have an email from the company confirming the cancellation. They tried to bill me anyway today. Fortunately, I use a credit card service that allows me to specify the maximum a company can charge on my card (see Privacy.com). The transaction was therefore declined.

    If they are this unethical with their own records, why would I trust them with other people's records?

    STAY AWAY!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Scam

    • Colorado,
    • Feb 14, 2019
    • Verified Reviewer

    This website is a scam, it’s misleading, they can’t always give you the information you want and tell you the excuse that some states don’t share private information, but, they never said that in their bio!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    A total rip off, scam

    • Houston, TX,
    • Nov 14, 2018
    • Verified Reviewer

    Honestly, how are these guys still in business?! Shame on those websites that are promoting them and advertising them with high ratings, that's how I was sucked into it. I originally agreed to pay for a $39.95 service, later to be charged an additional $29.95! I promise you, this will be the best $70 I've spent as I will do my best from preventing others from paying for their service.

    In regards to their "reports," I was able to find more info on Google, Bing, Yahoo! Search, etc. Please, everyone, DO NOT pay for their service! If there are any other rating websites, please share, I want to make sure people are not sucked into this scam.

    NO, I would NOT recommend this to my worst enemy, let alone my friend!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Small print

    • New York,
    • Oct 2, 2018
    • Verified Reviewer

    I tried them for one phone number. They could not find the number but charged me $7.95 even though I canceled after one day. I did not know about the charge until they acknowledged my order and informed me that there would be a charge just for trying the service. I guess they need to boost their bottom line through any means!

    Bottom Line: No, I would not recommend this to a friend

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