About Intelius

Intelius claims to be an accurate and fast people search that is updated daily, and to have fulfilled over 20 million orders to date.

Instead of being required to visit various government agency websites and submit dozens of document requests, Intelius claims to gather 20 billion public records annually, assign them to about 225 million unique people, and display this information in convenient reports.

But how easy is Intelius to use? Let’s take a look.

How Does Intelius Claim to Work?

First, you’ll need to start by entering the first name and last names of the person you’re looking for, as well as the city and/or state in which the person lives, and then pressing the Search button. Alternately, you can perform a reverse phone lookup in the field directly underneath.

Next, the results of your search will be displayed. In a best-case scenario, you’ll see the person’s age, cities they’ve lived in, companies they’ve worked at, colleges/universities they’ve attended, as well as a list of related individuals. Finally, a green checkmark will appear if the person’s DOB, phone, or address are included in the report.

If you click on the orange “Get the Report On” arrow, you’ll be presented with three different report options:

  1. People Search Report – Includes full name, address, age & DOB, aliases, phone number, relatives, and address history.
  2. People Search Plus Report – Includes everything in the basic package, in addition to social network and email search.
  3. Background Report – Features everything found in the Plus report, in addition to a property report, criminal check, bankruptcies and liens, aliases, lawsuits, neighbors, and marriage and divorce records.

Seems fairly straightforward, right? But does Intelius’s ease of use necessarily provide you with a good value for your hard-earned money? Consider the following:

Where Does Intelius Obtain Their Information From?

Intelius obtains all of their information from public records, which are simply defined as “documents or pieces of information that are not considered confidential.” However, while this information is technically available to anyone who requests it, in most instances, you would be required to visit each individual government agency, depending on the type of information you were looking for (e.g. address, marriage information, criminal records, etc.).

Instead, people search companies like Intelius claim to save you time and hassle by compiling all the information for you into a quick, easy-to-read report.

Is There Anything That Intelius Can’t Be Used For?

According to Intelius’s Terms & Conditions, the company is not a consumer reporting agency as defined in the Fair Credit Reporting Act ("FCRA"). As such, you can’t use the information contained in an Intelius Report to determine an individual’s eligibility for credit, employment, or for any other business transaction (including leasing an apartment).

However, when compared to many other people search companies, Intelius does offer an employee screening service by partnering with TalentWise.

Are There Other People Search Options?

When it comes to searching for someone online, there are a wide variety of choices from which to choose, although each one claims to provide their customers with some kind of advantage. In this case of Intelius, it’s this:

“To get these records for the person you're searching for, you'd have to contact a variety of government agencies and request copies. To get this info, you'd have to obtain millions of records and then sort through them to find the ones that belong to the person you're searching for. To build a database like ours, you'd have to hire a team of data scientists and have them spend ten years inventing better ways to sort billions of records, fill in the blanks, and connect the dots.”

And while there’s no way to verify the above claims, it’s important that you check out (pun intended) other people search website, including Instant Checkmate, SpyFly, and BeenVerified. Granted, most of these companies have similar reputations among customers, which is what we’ll talk about next.

Are Customers Happy with Their Intelius Reports?

Overall, based solely on online customer reviews, it appears that Intelius has a very poor reputation.

On ConsumerAffairs, 65 customers provided their feedback for Intelius, and gave the company an average rating of 1 star. Common complaints cited incorrect/incomplete information contained in reports, difficulty cancelling trials and monthly subscriptions, and rude customer service.

35 TrustPilot readers provided feedback on their experiences with Intelius, and gave it an average rating of 2.5 stars, with common complaints mirroring those noted above. Similarly, 28 Yelp reviewers gave Intelius an average 1-star rating, with most of the same complaints.

From a company perspective, Intelius is based out of Bellevue, WA and holds an A+ rating with the Better Business Bureau, despite 444 closed complaints (as of 3/16/15). As you might have guessed, nearly all of the same Intelius complaints noted elsewhere online were also prevalent on the BBB’s website.

Intelius Pricing and Refund Policy

Intelius’s report options are priced as follows:

  • People Search Report: $3.95 ($0.95 for Premier Plus*)
  • People Search Plus Report: $9.95 ($6.95 for Premier Plus)
  • Background Report: $49.95 ($39.95 for Premier Plus)

*Intelius’s Premier Plus program will cost you $29.95 per month in membership fees, for which you’ll receive 1 monthly Background report. However, any additional reports ordered will be priced as shown above.

You can also try out Intelius through their 7-day trial for $7.95. Upon expiration of your trial, you’ll be automatically enrolled in Intelius’s Premier Plus program, which means you’ll continue being billed $29.95 per month until you call to cancel.

According to the Intelius Terms & Conditions, all purchases are final, and no refunds are available.

However, in order to cancel your trial or your Premier Plus membership, you’ll need to contact customer service at (888) 445-2727.

Is Intelius a Good Way to Find People?

Whether you’re thinking about choosing Intelius or any other people search company, because the information contained in their reports is publicly available, you might want to try searching for it through your favorite searching engine before paying for a report. This is especially relevant if you’re looking for basic information such as an address or phone number.

If you do choose to order a report through Intelius though, you’ll definitely want to keep an eye on recurring charges, especially if you decided to sign up through one of their free trials. And you might be taking a shot in the dark when ordering an Intelius report, because regardless of the limited information one of their reports may contain, no refunds are available.

» Related: The Problem with People Search Websites and How You Can Find the Same Information for Free

Customer Reviews

Start your review of Intelius:
  • 35 Customer Reviews
  • 0% Recommend This Company
1.0 out of 5
5 star: 0% 4 star: 0% 3 star: 0% 2 star: 2% 1 star: 97%

 Our Promise to You

To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

Sort reviews by:

  • "7 day trial passed" and was charged $29.95, called for a refund

    • By Andrew Pike,
    • New Jersey,
    • Jul 23, 2017
    • Verified Reviewer
    Overall Experience:

    The lady was nice but on a script, she said the trial passed so I was charged. I said okay no problem, I'll just issue a chargeback. My payment was refunded.

    These companies don't want to have chargebacks on their record as they already probably have plenty. Use this to your advantage to get your money back.

    Bottom Line: No, I would not recommend this to a friend

  • Rip off

    • By Kelly M.,
    • Richmond, TX,
    • Sep 20, 2018
    • Verified Reviewer
    Overall Experience:

    I used Intelius for a phone number lookup for $0.95 only to be charged $29.95 for a full membership. When it posted to my account, I called to cancel only to be told it was not possible since it was more than 7 days. I don't recall seeing anything that said I was signing up for a membership.

    Bottom Line: No, I would not recommend this to a friend

  • Intelius people search

    • By Heather C,
    • California,
    • Jan 27, 2017
    • Verified Reviewer
    Overall Experience:

    Although this service does provide some useful information, much of it is inaccurate, so prepare to go through a stack of phone numbers to find what you're looking for (if you can find it at all).

    Most offensive is their marketing scheme for pricing. They say you can do a basic search for under $1 but then come in heavy on the $19.95 a month subscription. And of course, if you pay for a year, they'll discount that. By NOW you're tired of reading through their advertising!

    I ordered the one-time basic service, which you must then cancel within the next seven days or you'll be charged the monthly subscription fee (and it could get worse). But, I canceled right after I completed my single search.

    They gave me a confirmation number and included the date on the confirmation, so I felt safe. I checked my bank account and saw the one-time charge.

    A week later, another charge appeared for $7.95, and I called them immediately, feeling confident that since I had my confirmation number, I'd get that charge reversed. NOT! The Eastern Indian accent on the phone spoke to me in broken English to tell me that even though I canceled right away, I'm still charged another $7.95 for the service because they give me access for seven days. And then if I canceled, they charge me for that week, and I won't see any more charges. She "claims" that this is on the site, but if it is, it's vague and you're so involved in avoiding all of their other pitfalls that it's near impossible to notice.

    I'll still be waiting to see if they charge me again. For now, lesson learned and I won't use them again.

    I'd advise that for ANY of these services (to include Carfax and other places where they really want you to buy subscriptions and not just pay a one-time service fee), that you buy a Visa or Mastercard gift card and use that so they don't have external access to your bank account.

    In my opinion, they're hoping you don't notice a fee that's charged a week later and is under $10, and they don't get any complaints. I would look for a service that's more straight forward also.

    Bottom Line: No, I would not recommend this to a friend

  • Upset

    • By Ashley,
    • Gainesville, VA,
    • Apr 16, 2017
    • Verified Reviewer
    Overall Experience:

    First of all, they only have a PO box in the US. This is a company out of India! The information you get can be obtained for free. I attempted to cancel our subscription, however, calling India made this a frustrating and time-consuming task. Don't waste your time. I will watch carefully in the future to ensure that the companies I work with are only companies in the USA.

    Bottom Line: No, I would not recommend this to a friend

  • Yes, it's bad

    • By John Shrikard,
    • Santa Clarita, CA,
    • Jun 26, 2017
    • Verified Reviewer
    Overall Experience:

    I needed one phone number. It said I could get it for $.95. So I put in my information, including email and credit card information. They immediately charged my credit card (TWICE!), and gave me the notice that my 7-day access period had begun, but I had to click "OK" to get the number that I wanted. I would be charged $29.95 per month. If I canceled, they'd charge me only $7.95. There was no way they'd charge only $.95. So the actual charge for one phone number was $.95 + $7.95 = $8.90. Yes, it's a bad company.

    Bottom Line: No, I would not recommend this to a friend

  • Rip Off

    Overall Experience:

    I tried to do a search. Their computer shut down in the middle of the search. I called and was assured it did not go through and I would not be charged. When I received my credit card statement, I was charged both for the search and some kind of membership fee. I called and they paid back the membership fee, but refused to give it back yet the search was never completed.

    Bottom Line: No, I would not recommend this to a friend

  • Terrible rip off

    Overall Experience:

    I got caught in getting put into the Intelius premier plus. I was in a hurry to find information about a friend's uncle and this will cost me $7.95 for a service I do not want. I will be checking my credit card to see if they try to slip in some other charges.

    Bottom Line: No, I would not recommend this to a friend

  • Total scam

    Overall Experience:

    I ordered one address but never received it. Then they proceeded to charge me $29.95 a month! They will not refund my money that was charged to my credit card without my authorization!

    Do not give them any information! Zero stars would be my rating, but there is no zero.

    Bottom Line: No, I would not recommend this to a friend

  • Total rip off!

    Overall Experience:

    We signed up for the $39.95 premium package. We were charged the $39.95 plus $19.95 for a background check even though a background check was included in the $39.95. The background check information was old and not complete. I found much more data for free on the internet. When I called customer service, they said they would refund the $19.95 but would charge me $7.95 instead! Total ripoff. We are out $39.95 for absolutely nothing. Did not even have a current address person has lived at for over a year.

    Bottom Line: No, I would not recommend this to a friend

  • Intelius - don't waste your money

    Overall Experience:

    I had decided to do a search on my ex-husband when I got some money. The search was $6.95 for the basic search. The information contained in the report was WAY out of date. There was no new information. The information contained in the report was 5-10 years old. When I called to make sure my credit card would not be charged again for a membership, I was told I would be charged an additional $7.95 for canceling. Just google who you are searching for and save the $15. You will get more up to date information.

    Bottom Line: No, I would not recommend this to a friend

  • Scam, it's no 99 cents

    • By Robert Fallon,
    • Woodland Hills, CA,
    • Mar 13, 2018
    • Verified Reviewer
    Overall Experience:

    I used this for a reverse phone number. I now find out they charged me $7.99 for not using another service. Supposedly it's in the small print AFTER you do the first search. What a joke. I have now opened a PayPal dispute.

    Bottom Line: No, I would not recommend this to a friend

Showing 1-11 of 35

Write a Review for Intelius!

Share your experience to help others discover great products!

Write a Review