Read 35 Intelius Customer Reviews and Complaints (Page 4)

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Average Customer Rating: 1.0
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 1 1 star:  34
Bottom Line: 0% would recommend it to a friend
Showing 34-35 of 35
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  • 5 out 6 people found this review helpful

    Upset

    • Gainesville, VA,
    • Apr 16, 2017
    • Verified Reviewer

    First of all, they only have a PO box in the US. This is a company out of India! The information you get can be obtained for free. I attempted to cancel our subscription, however, calling India made this a frustrating and time-consuming task. Don't waste your time. I will watch carefully in the future to ensure that the companies I work with are only companies in the USA.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    Intelius people search

    • California,
    • Jan 27, 2017
    • Verified Reviewer

    Although this service does provide some useful information, much of it is inaccurate, so prepare to go through a stack of phone numbers to find what you're looking for (if you can find it at all).

    Most offensive is their marketing scheme for pricing. They say you can do a basic search for under $1 but then come in heavy on the $19.95 a month subscription. And of course, if you pay for a year, they'll discount that. By NOW you're tired of reading through their advertising!

    I ordered the one-time basic service, which you must then cancel within the next seven days or you'll be charged the monthly subscription fee (and it could get worse). But, I canceled right after I completed my single search.

    They gave me a confirmation number and included the date on the confirmation, so I felt safe. I checked my bank account and saw the one-time charge.

    A week later, another charge appeared for $7.95, and I called them immediately, feeling confident that since I had my confirmation number, I'd get that charge reversed. NOT! The Eastern Indian accent on the phone spoke to me in broken English to tell me that even though I canceled right away, I'm still charged another $7.95 for the service because they give me access for seven days. And then if I canceled, they charge me for that week, and I won't see any more charges. She "claims" that this is on the site, but if it is, it's vague and you're so involved in avoiding all of their other pitfalls that it's near impossible to notice.

    I'll still be waiting to see if they charge me again. For now, lesson learned and I won't use them again.

    I'd advise that for ANY of these services (to include Carfax and other places where they really want you to buy subscriptions and not just pay a one-time service fee), that you buy a Visa or Mastercard gift card and use that so they don't have external access to your bank account.

    In my opinion, they're hoping you don't notice a fee that's charged a week later and is under $10, and they don't get any complaints. I would look for a service that's more straight forward also.

    Bottom Line: No, I would not recommend this to a friend

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Showing 34-35 of 35

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