Read 24 intelliBED Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 3.3
Rating Snapshot:
5 star: 12 4 star: 2 3 star: 0 2 star: 1 1 star:  9
Bottom Line: 54% would recommend it to a friend
Showing 23-24 of 24
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  • Bogus company with nonexistent 30-year warranty.

    • By George K.,
    • Utah,
    • Jul 22, 2018
    • Verified Reviewer

    I purchased the intelliBED mattress three years ago with assurance from the sales representative that we would have no problems with the mattress, and if it did break down quickly, they have a 30-year warranty that is valid and presents no problems for customers.

    Now three years after our purchase both my husband and myself wake up in pain due to the fact the middle part of the bed does not have enough support. After contacting the company and filling out all the correct paperwork, and taking pictures, they told me that they could not honor their 30-year warranty due to the fact that normal wear and tear on a mattress is ½ an inch.

    They also sent out two employees to measure and take pictures of the bed as well. When they measured the bed, it was ½ inch and ¾ of inch wear and tear on the bed; with ¾ of an inch in the middle portion of the bed, where we complained there is no support. They never called me or returned my two placed calls to customer service. On the third call, the customer service representative put me on hold, and then came back and said that they would not honor the warranty due to the fact the mattress needs to sag or have a wear and tear measuring over ¾ of an inch.

    Consequently, the change in their measurement requirements according to what they measure, there is definitely no warranty. They also do not stand behind their product or their selling promos that we were promised at the purchase of the bed. I would never suggest purchasing an expensive intelliBED unless you feel that a $4000.00+ bed is worth about two and a half years of comfort.

    Bottom Line: No, I would not recommend this to a friend

  • No warranty, quick breakdown, terrible support

    I purchased the form support mattress with a 10-year warranty for around $6k. We have had this mattress for about 5 years. Two sides of the mattress have huge enclaves that cause on the roll into them while sleeping. The top middle portion of the mattress has no support left. With the sides enclaved and the lack of support in the center of the mattress, there is nowhere for one to lay that doesn't cause pain and discomfort.

    Upon contacting the company for the warranty, they stated the warranty is void due to the fact that there is a small stain on the mattress. When the salesman explained the warranty, he said the warranty would be valid so long as their mattress protector was used on the mattress (which we purchased and only removed 1x per week to wash, but always placed back on the mattress prior to sleeping again). At this point, we spent $6000 for a mattress that didn't last even 5 years (that equates to $100/ month) and now we need to find another mattress.

    The experience we have had both with the product and the company has been awful. We would warn anyone who would listen to NEVER purchase this product!

    Bottom Line: No, I would not recommend this to a friend

Showing 23-24 of 24

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