About Interactive Brokers

In business for 37 years, Interactive Brokers claims to have become one of the premier securities firms, with over $5 billion in equity capital, by focusing on trading technology that can deliver real advantages to traders, as well as lower costs that maximize your return. In fact, the company claims to offer the lowest prices in the industry; as much as 88% lower than the competition.

Today, with offices in the US, Switzerland, Canada, UK, Australia, Hungary, Russia, Japan, India, China and Estonia, Interactive Brokers claims to have been awarded a 4.5-star rating by Barron's magazine in the Best for International Traders category, and is rated A-/A-2 with Standard and Poor’s (stable outlook) based on their conservative approach to trading.

How Does Interactive Brokers Claim to Work?

With nearly four decades in the industry, Interactive Brokers claims to have always had an eye on technology, and was even responsible for producing the first handheld computers used for trading way back in 1983. Since that time, Interactive Brokers has continued to create technologically advanced trading tools that provide completely automated processes, and can trade on over 100 market centers in 24 countries, through stocks, options, futures, forex, bonds, ETFs, and CFDs, all from your IB Universal account.

Because Interactive Brokers’ trade process is completely automated, the company claims that this provides them with the ability to offer some of the lowest fees in the industry. In addition, IB’s proprietary technology is claimed to deliver real advantages to traders, including their SmartRoutingSM system that searches for the best stock, option, and combination prices available at the time your order is placed, and then seeks to immediately execute your order electronically, potentially saving you time and money.

On top of this, Interactive Brokers features a free Investors’ Marketplace where customers and service providers can connect with one another, along with their Traders’ University, which is claimed to provided customers with access to live or prerecorded webinars, self-paced product courses, apps, tools, widgets, and more.

But perhaps some of Interactive Brokers’ most standout technology is related to their trading platforms.

Interactive Brokers’ Trading Platforms

Interactive Brokers offers several different trading platforms and a huge assortment customization options. Here’s a quick overview of each:

  • Desktop Trading – As the top-tier trading platform in IB’s lineup, their Trader Workstation (TWS) is claimed to provide you with all the features you’ll need to control your trading, including order analytics and management, account monitoring, real-time account balance and activity monitoring, task-specific trading tools, built-in risk management, and more.
  • WebTrader – Claimed to be a simple yet powerful trading tool for those who don’t need all the features found in the Desktop version. Because it’s web-based, you’ll be able to log in from any PC connected to the internet, and features a highly customizable modular design based on your preferences, including tickers, option chains, charts, and more.
  • Mobile Trading – Allows you to trade on the go from just about any Android, iOS, or Blackberry mobile device, including real-time streaming quotes and charts, quick access to reports and account information, and more. Features the same IB SmartRoutingSM found in the desktop and web versions.
  • Interactive Brokers API – Interactive Brokers also offers an API that allows “traders, investors and institutions [to] create their own automated rule-based trading system that takes advantage of our high-speed order routing and broad market coverage,” which can be accomplished using Excel (using DDE or ActiveX), C++, Posix C++, Java, and Visual Basic for ActiveX.

You can demo the Trader Workstation and WebTrader platforms, as well as Interactive Brokers’ Probability Lab and Forex platforms for free through their Demos page.

Interactive Brokers Pricing

Although Interactive Brokers is claimed to be priced lower than much of the competition, their fee structure is complex and can vary depending on account size, the types of trades you’re making, trading volume, fixed vs. tiered structure, and more. Because of this, you’ll need to visit the Costs portion of the Interactive Brokers website in order to get a better idea of what you’ll pay based on your trading strategy.

In general though, Stockbrokers.com claims that margin rates vary from 0.59% to 1.59%, stock trades from $.0035 to $.005 per share, and options are $.70 per contract.

What Are Other Traders Saying About Interactive Brokers?

Interactive Brokers appears to have a mostly positive online reputation among customers and industry professionals. Of those sites offering star ratings, it seemed that the company averaged over 4 stars.

Overall, Interactive Brokers’ low price was by far the most common compliment, which are among the lowest in the industry. However, the company does require $10K minimum funding, and numerous customers claimed that you get nickel-and-dimed on fees.

Another common compliment involved Interactive Brokers’ stable trading platform, which offers an extraordinary number of features and an unprecedented level of customization, although this means that it will likely involve a steep learning curve. However, we did read several complaints claiming that their Web Trader is unreliable, and was reported to randomly change orders and stop working altogether.

Most claimed that Interactive Brokers’ customer service was generally good, although Stockbrokers.com noted that phone and email support can be inconsistent. In fact, among the professional reviews we read during our research, poor customer service experiences were a recurring theme.

Finally, keep in mind that, according to Reviews.com, “Interactive Brokers has been in the news several times for violating reporting rules and failing to supervise their accounts. Interactive Brokers failed to compute customer funds in accounts at the end of each day from 2008-2011. Interactive brokers also used different currencies to maximize earnings, which was not requested by their customers. The Commodity Futures Trading Commission (CFTC) said that Interactive Brokers did not retain enough dollars to meet their obligations to commodity customers. They were ordered to pay a $225,000 fine in April of 2013 and a $700,000 fine in July of 2012.”

Bottom Line: Is Interactive Brokers the Right Trading Company for You?

Between Interactive Brokers’ focus on creating technology that helps traders become more profitable, their ultra-low fees, and their positive online reputation, it’s likely that you’ll be pleased with their trading services.

However, due to their high account minimums and step-learning curves, Interactive Brokers doesn’t have a reputation being ideal for beginner or casual investors, although Barron’s claimed that, “Less-frequent traders, who've never been the firm's target audience, may find themselves more interested than they were before, because Interactive Brokers recently waived its $10-per-month minimum for those with $100,000 or more in their household accounts.”

Regardless of your trading experience though, Interactive Brokers doesn’t have a spotless customer service reputation, so if you require frequent help from a live representative, this might be a potentially big stumbling block.

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1 Consumer Review for Interactive Brokers

Average Consumer Rating: 1.0
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 0 1 star:  1
Bottom Line: 0% would recommend it to a friend
  • 6 out 7 people found this review helpful

    Service and communication stinks.

    I have spent hours on the Internet trying to get my 1099 and closing statement, but can't get them on the Internet. I have only been able to talk to service reps in Hong Kong who aren't any help.

    Bottom Line: No, I would not recommend this to a friend

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