Ipsy

Ipsy

Overall Rating

1.9

46 Customer Reviews

Write a Review

Summary

Ipsy offers monthly subscriptions for beauty products that let you receive deluxe-sized samples and full-sized products based on your preferences.

Pros

  • Guaranteed $50+ in value for each $12 subscription box
  • Customers can choose one item per month
  • Possible to purchase full-sized products from Ipsy
  • An affordable way to experiment with new brands

Cons

  • Ipsy might not take your preferences into account
  • Some customers found sample sizes too small to test thoroughly
  • Customization items tend to sell out quickly

Customer Reviews

1.9 Stars out of 46 Reviews
5 Star:13% 4 Star:8% 3 Star:0% 2 Star:13% 1 Star:65%
24% Recommend This Company
Start your review of Ipsy:
Sort Reviews By

Posted on Jun 26, 2018

I would not recommend Ipsy to any makeup lover!

By Madalyn R., Bradenton, FL, Verified Reviewer

Okay, so I love makeup. For years I’ve gone to all of the popular makeup stores, dropping hundreds of dollars on the newest products, and loving every minute of it. So of course when I heard about Ipsy, I was all for it. Ten dollars a month for "top of the line" beauty samples? Hello! Sign me up!

Taking the beauty quiz was probably the best part of my whole experience, selecting all of my favorite brands and products I wanted to receive was exciting! So you can imagine my disappointment when I received my "glam bag." My first impression was that the makeup bag was cheaply made BUT very cute (hey, $10 a month what did I expect right?). However, I did expect to receive at least one product I had marked as being interested in, or a brand I had actually heard of before.

So, save your money people! It’s a scam.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Aug 16, 2018

Junk products. Don’t review your preferences. Automatic recurring subscription.

By Karen D., Fairfield, CA, Verified Reviewer

Scam. You never get anything good. You advise Ipsy what you don’t like, and it still keeps coming. Watch the annual recurring subscription. If you don’t cancel prior to your current subscription you have to pay for another full year. Products are absolute garbage!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Sep 9, 2018

Disgusted

By Niki C., Castle Pines, CO, Verified Reviewer

Not only is Ipsy a complete ripoff with pathetic "samples" from mostly unheard of brands, but canceling your membership is comparable to leaving the mafia. I’ve never been so disgusted with a company. Don't do it!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Oct 7, 2018

Continued charging after cancellation

By Abby W., Cherry Hill, NJ, Verified Reviewer

It was great quality stuff until I went to cancel my subscription and they kept charging my account! I had to cancel FOUR separate times (they also make it nearly impossible to do so), and I was somehow still being charged. I stopped getting bags back in March 2018 but was charged every month through July 2018! I called and emailed Ipsy’s customer service several times with no response.

I finally had to call our bank and report them as a scam so they could cut them off from the source.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Oct 13, 2018

I would never do this again!

By Rushka K., Winchester, CA, Verified Reviewer

The only reason they get one star is because you have to give them something...I bought this as a one time gift for a friend. Before the year was up, I emailed Ipsy and told them I do not want to renew, I bought it as a one time gift. They said no problem..your subscription will not be renewed, and then, of course, a few months later I was charged $119.63. I have proof that they sent me an email canceling after the one year was up, and they still won’t give me back my money.

I can’t believe even though I have the confirmation email say that they would not renew my subscription they will not refund me. I wish I knew how to attach the email so I could show you my proof. I would never recommend this to a friend.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Oct 20, 2018

Not good with shipping

By Gina G., New York, Verified Reviewer

I signed up and paid at the beginning of the month, and even though it said it shipped, supposedly it will take weeks to get to me, which means I'm not going to get it until the following month, even though I paid at the beginning of the previous month. The pushback date keeps changing, so I'm sure it will be even longer than what it says now. If I paid for a certain month, I should get it that month, not months down the line.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Jan 8, 2019

Worst customer service

By Haley M., Georgia, Verified Reviewer

WORST! Don't waste your money, I got better products from PlayBox. The last two boxes I had I got duplicate eyeliners and customer service just argued with me about it until I gave up! Why would I make up being sent two crappy $5 eyeliners? I don't know if they just reserve the worst products for new subscribers or what.

Also, the survey they give you means nothing...I specifically said no hair tools (does my hair look long enough for wands or straighteners?) and my last box had, you guessed it, a flat iron as the "high-value item." Good luck unloaded unwanted items on eBay, there are so many postings (maybe other unhappy customers?) listing items that they are worth next to nothing. I'd suggest skipping the subscription, and if you see a product you want, go on eBay and buy it cheap. So happy it's my last month this month!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Jan 15, 2019

This company is a scam

By Becky B., Atlanta, GA, Verified Reviewer

Forking over your money to Ipsy is a GAMBLE. You may or may not receive what you ordered. If you do run into any issues, "IpsyCare" will refuse to do anything for you. They acknowledge the orders have not shipped, but they will not refund you. They will not make sure you get your order. I am missing an order from nearly two months ago and my most recent ones still haven't shipped either (orders placed about two weeks ago). I thought the missing order was a one-off, but it WAS NOT. Please do not believe the good reviews online. Ipsy gives their customers points for leaving positive reviews. They are NOT reliable.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Jan 17, 2019

Don't buy into this "beauty bag"

By Debbie G., California, Verified Reviewer

It's all lies. First, you fill out a beauty survey, next, you get nothing that is on your survey. You end up with 10,000 eyeshadow brushes and 9,000 ugly lipsticks/glosses. Eyeshadow you don't request because you don't wear eyeshadow. Broken items and no help from "customer service."

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Jul 1, 2019

Products didn't show and they are never like the personalized products

By Laura A., Kansas City, MO, Verified Reviewer

Not worth even $10, if you don't receive the product you pay extra for. And can't use the products they send. I've kept even for as long as I have hoping it would change. Now I'm just left with a bunch of product I can't use.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Aug 31, 2019

Misleading advertising

By Nettie G., Michigan, Verified Reviewer

I subscribed recently as I couldn't find another online customizable glam bag service. They sent me confirmation and promise that I would receive a collection each month based on my colors and preferences. What I received however in the first 2 shipments were cheap 1.5 oz. sample sizes, not full-sized products. And the email offers are only click-bait, that open to individually priced products costing over $30.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted
Showing 12-22 of 46

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.