Ipsy

I have done many, many monthly subscriptions and this one is hands down the worse.

I subscribed for a 3-month subscription and after paying, my page suddenly said I was on a waitlist BUT I can skip it if I share their site on social media. Uh, no! THAT wasn't part of signing up. I just paid and nowhere did it say there was a waitlist prior to paying, nor that they would hold my membership hijacked unless I shared.

I emailed them and said there was nothing stating the waitlist and they reassured me my box will be sent sometime next month (of course no date is given). I said I'm not waiting over a month for something to be sent out when I just paid in full, and I'm not sharing their site until I get the boxes to see if I like it or not. If I'm on a waitlist, I wanted to cancel, and then suddenly I get an email stating there isn't a waitlist for 24 hours starting on December 18th.

I contacted customer service again saying if I can do that then keep my subscription. No response. I emailed back after another day and said I'm very confused as to what is going on with my account. The employee told me that the offer ended on the 14th. I sent him a snapshot of the email, and now I'm done.

Way too confusing, unprofessional, bad communication, no phone number to call. Definitely, buyer beware.

Bottom Line: No, I would not recommend this to a friend

Before you order, you kind of fill out a questionnaire about what you are looking forward to and what best fits you. My goodness, I was moped with brown eyeshadow and pink lip products. I am a very dark skin tone as I stated to Ipsy. As we all know dark skin and bright pink lip products does not look good on us! Very disappointed. What was the point of the questionnaire if no one was going to read it?

Bottom Line: No, I would not recommend this to a friend

I was charged $10 twice and never received anything from them except an inbox flooded with emails! Nowhere to complain except here in the reviews and they did not offer any kind of refund, just an optional opt-out.

Bottom Line: No, I would not recommend this to a friend

For two months straight they have taken my money but haven’t delivered their bag. I have emailed their customer support everyday trying to figure out why I still haven’t received anything and they keep telling me they will send me a replacement immediately.

I still haven’t received anything from them and they refuse to refund my money even though they know that the Shipping website/tracking number they gave me says it was never sent/invalid.

This is the most ridiculous company. I have since canceled my subscription. Thought it was just me until several people I know that have subscriptions said they’ve gone through this never-ending loop with them as well. I wouldn’t advise anyone to subscribe to this.

Bottom Line: No, I would not recommend this to a friend

I subscribed to Ipsy two months ago, and they put me on a waitlist I guess. Then they charged me for April and I received my first bag, but I got no confirmation email with a tracking number, which they promise to send out. Now I got charged for May, and I decided to get this month's bag and cancel my membership because I don't like the products, plus you can get way better deals on full-size items, for example, BOXYCHARM, my roommate subscribes it.

So I went to my Ipsy account and it says that I don't have a membership and that I'm not even on waitlist and there is no billing information. So that leaves me with the impossible to cancel my membership, and they will keep charging me money.

Bottom Line: No, I would not recommend this to a friend

Okay, so I love makeup. For years I’ve gone to all of the popular makeup stores, dropping hundreds of dollars on the newest products, and loving every minute of it. So of course when I heard about Ipsy, I was all for it. Ten dollars a month for "top of the line" beauty samples? Hello! Sign me up!

Taking the beauty quiz was probably the best part of my whole experience, selecting all of my favorite brands and products I wanted to receive was exciting! So you can imagine my disappointment when I received my "glam bag." My first impression was that the makeup bag was cheaply made BUT very cute (hey, $10 a month what did I expect right?). However, I did expect to receive at least one product I had marked as being interested in, or a brand I had actually heard of before.

So, save your money people! It’s a scam.

Bottom Line: No, I would not recommend this to a friend

Scam. You never get anything good. You advise Ipsy what you don’t like, and it still keeps coming. Watch the annual recurring subscription. If you don’t cancel prior to your current subscription you have to pay for another full year. Products are absolute garbage!

Bottom Line: No, I would not recommend this to a friend

Not only is Ipsy a complete ripoff with pathetic "samples" from mostly unheard of brands, but canceling your membership is comparable to leaving the mafia. I’ve never been so disgusted with a company. Don't do it!

Bottom Line: No, I would not recommend this to a friend

It was great quality stuff until I went to cancel my subscription and they kept charging my account! I had to cancel FOUR separate times (they also make it nearly impossible to do so), and I was somehow still being charged. I stopped getting bags back in March 2018 but was charged every month through July 2018! I called and emailed Ipsy’s customer service several times with no response.

I finally had to call our bank and report them as a scam so they could cut them off from the source.

Bottom Line: No, I would not recommend this to a friend

The only reason they get one star is because you have to give them something...I bought this as a one time gift for a friend. Before the year was up, I emailed Ipsy and told them I do not want to renew, I bought it as a one time gift. They said no problem..your subscription will not be renewed, and then, of course, a few months later I was charged $119.63. I have proof that they sent me an email canceling after the one year was up, and they still won’t give me back my money.

I can’t believe even though I have the confirmation email say that they would not renew my subscription they will not refund me. I wish I knew how to attach the email so I could show you my proof. I would never recommend this to a friend.

Bottom Line: No, I would not recommend this to a friend

I signed up and paid at the beginning of the month, and even though it said it shipped, supposedly it will take weeks to get to me, which means I'm not going to get it until the following month, even though I paid at the beginning of the previous month. The pushback date keeps changing, so I'm sure it will be even longer than what it says now. If I paid for a certain month, I should get it that month, not months down the line.

Bottom Line: No, I would not recommend this to a friend