About JeNu Ultrasonic Infuser System

By HighYa Research Team
Published on: Dec 20, 2015

Using ultrasound energy, JeNu Ultrasonic Infuser System maximizes absorption of your favorite skincare products, making them work better and faster.

JeNu has even been shown to increase absorption 3X, making it ideal for reducing the appearance of fine lines, deep wrinkles, redness, crow’s feet, brown spots, and dryness. Which is the reason JeNu was “named a top 10 game-changing product to own in 2015 by Vogue,” while Forbes claimed that it “will change your beauty routine forever.”

All you need is 1 minute per day, and the JeNu Infuser will safely and effectively drive more of your skincare products into your skin. And the more you use it, the better your results will be!

If someone offered to boost the effectiveness of you current skincare products, would you take them up on it? Of course you would!

But will the JeNu Ultrasonic Infuser System really “give your skincare a powerful boost,” or will it just give your bank account the boot? We’ll cover everything here.

First, we’ll take an in-depth look at how JeNu works.

JeNu Ultrasonic: One Minute, 3X the Absorption, 30+ Uses

According to the company, much of the skincare creams and serums you use isn’t absorbed into your skin, and eventually just evaporates or gets washed off. In other words, you’re losing out on a lot of their benefits.

To address this, JeNu’s ultrasonic head pulses 365,000 times per second. Then, this energy is concentrated into their MicroSphere Conducting Gel, which “pushes the product into the skin, resulting in increased absorption.” So, by simply applying your skin care regimen with the JeNu Ultrasonic Infuser instead of your fingers, “you’ll get 3X the absorption of those vital complexes, so you see better results faster.” And it only takes one minute!

Here’s how to use the JeNu Ultrasonic System:

  1. Apply your skincare product as you normally would.
  2. Squeeze a pearl-sized amount of the MicroSphere Conducting Gel (more about this shortly) onto the JeNu’s ultrasonic head, press the power button, and wait to feel a slight vibration in the handle. From there, move the Infuser in a gentle circular motion over the treatment area, at which point you might feel a slight warming sensation.
  3. After one minute has passed, JeNu will automatically turn off. If you’d like to treat other areas, repeat this process. Once you’re finished using your Infuser, simply wipe off any remaining product, clean the ultrasonic head with soap and water, and dry thoroughly.

The JeNu Ultrasonic Infuser is completely wireless (no cords to worry about!), and its battery will last 30+ uses before needing to be recharged.

We’ve talked about JeNu’s Conducting Gel a couple times already. But what is it, and do you really need it?

What’s the Deal with JeNu’s ​MicroSphere Conducting Gel?

Reading through the JeNu website, it quickly became apparent that the MicroSphere Conducting Gel is a key part of the System. So important, in fact, that we wondered how well the Infuser would work without it.

According to JeNu, their gel contains an exclusive formula with “special microspheres that vibrate ingredients into your skin.” The company doesn’t provide any additional information about exactly what their microspheres are—or how they improve energy conduction—but according to Wikipedia, microspheres are “small spherical particles, with diameters in the micrometer range (typically 1 μm to 1000 μm (1 mm)).”

But here’s the big question: Exactly how do these microspheres improve the absorption of your skincare products? This is where things get a little fuzzy. Here’s how the company explains it in their FAQ:

The microspheres in the gel are the key to being able to use the JeNu Ultrasonic Infuser with any skin care brand. The microspheres conduct the energy from the wand to your skin and are necessary to maximize the benefits.

Elsewhere, we learn that when hit by the ultrasound waves, these microspheres “focus the energy into your skincare product.” Without them, this energy will pass right through.

But despite all this wordiness, it ultimately provides little insight into how it improves the Infuser’s results. And perhaps most importantly, whether or not you need it in the first place.

MicroSphere Conducting Gel’s Ingredients

Thankfully, JeNu provided a list of ingredients in the Conducting Gel, which includes water, Bis-PEG-8 Dimethicone, propanediol, and glycerin.

PEG-8 is simply a popular skincare ingredient that acts as a skin conditioning agent, while glycerin is a moisturizer. There are 3 different forms of propanediol (we’re not told which version is included in the Conducting Gel), although 1,2-Propanediol (also known as propylene glycol) is the most common in beauty treatments. Regardless though, it’s simply another skin conditioning agent.

Where does all of this leave us? Although we’re not told anything specifically about the microspheres contained in the Conducting Gel, or how this improves the Infuser’s effectiveness, all of its other ingredients seem fairly mundane.

To help us get a better understanding, we reached out to JeNu’s customer service department (who were very friendly and helpful) and requested a copy of their clinical studies (more about this in a second). We ultimately received an email from Dan Obegi, JeNu’s CEO and President. Here’s what he told us about the MicroSpheres:

… the way the microspheres work is a bit technical so we don’t try to cover it in depth on the website. But technically ultrasound needs a medium to pass through so it will pass through any gel and human tissue until it hits something hard like a bone or something with a very low density like air. The microspheres we use are irregularly shaped spheres so microscopic air bubbles attach to imperfections. Under ultrasonic pressure the air bubbles are released into the gel and because they’re so much less dense than the gel or skin care cream/ serum they vibrate more violently than the solution they’re in.

It’s this oscillation happening on the top of the skin that carries the topical skin care product into the skin. Without the microspheres or other diffused air bubbles the energy would pass through the topical transferring the energy in the tissue then bone. The air bubbles act like sails that catch the ultrasonic pressure.

What else did we learn in the process?

Is the JeNu Ultrasonic Infuser Clinically Proven? Is It Safe?

JeNu claims that the Infuser has been tested in seven independent studies involving over 200 products from 80 different brands, among 160 ethnically diverse women between the ages of 30 and 67, which found:

  • 90% of women claimed it made their existing products work better
  • 80% said they felt more confident after using it (2X more than those who didn’t use JeNu)
  • Another 80% said they experienced faster results

Now, what’s not made clear on the JeNu website is exactly how these results were obtained (e.g. double blind clinical study, user satisfaction survey, etc.). We do know that testing was performed by an independent company named The Benchmarking Co, but we’re left in the dark regarding pretty much everything else.

Here again, CEO and President Dan Obegi provided some useful insight when he mentioned that “… our Benchmark study is an independent consumer perception study of 160 women rather than a clinical.” In other words, it’s a user satisfaction survey, not an actual clinical trial.

However, Dan did send us copies of two recent clinical studies in his email:

  • A March 2015 study completed by International Research Services, Inc. (ISRI) of 30 females age 18-65. Each participant received one treatment using the JeNu device and Conducting Gel, and measurements were taken to gauge absorption before the treatment and immediately after.

Ultimately, the researchers concluded that “use of JeNu Ultrasound Wand and Conductive Gel led to significantly more absorption of both topically-applied products investigated in this study, as confirmed through two absorption assay methodologies by examining fluorescence and active ingredient concentration.”

  • A July 2015 study also conducted by ISRI, which involved 40 participants and took place over the course of four weeks. Throughout the study, three different processes were used to gauge factors like firmness, elasticity, radiance / luminosity, lines and wrinkles, overall appearance, and more: an expert clinical grader table for visual data, Clarity 2D imaging, and a cutometer and corneometer to provide instrumental data.

However, it appears these results were preliminary, as the study noted: “PRELIMINARY RESULTS ARE NOT FINAL: The data included in this document is for informational purposes only, no data issued prior to the final signed report should be considered as final and should not be used to make published claims.”

Is it safe though? According to Dr. Sonia Batra (JeNu’s Lead Medical Advisor), ultrasound technology has been used in medicine for more than two decades, so it’s “completely safe for at-home cosmetic skin care use.”

Just who is Dr. Batra, anyway?

Who Is Dr. Sonia Batra?

A native of Los Angeles, Dr. Batra obtained her medical degree from Harvard, her master’s degree from Oxford, and underwent her residency at Stanford. Currently, she runs her practice Batra Skincare out of Santa Monica, CA.

Dr. Batra claims that after reviewing JeNu’s clinical data, she decided to try the device out herself, and found it to be “an at-home device that’s safe, easy, unique and effective.” In fact, her staff now uses JeNu as well, and she’s even started using the device for her patients, in conjunction with other cosmetic treatments.

Speaking of patients, are customers pleased with their JeNu Ultrasonic Infuser System?

What Kinds of Results Are Customers Achieving with JeNu?

Pretty much wherever you turn, it seems like the JeNu Infuser System comes with high marks from customers.

On RealSelf.com, JeNu had 20 customer reviews, with 95% claiming that it’s worth it. Most compliments referenced ease of use, solid results, and that it improved the effectiveness of other skincare products.

Similarly, 63 Amazon customers gave the JeNu Infuser an average rating of 4.3 stars, with many of the same compliments. Unlike on RealSelf though, several Amazon customers complained that they didn’t experience any results, and that their Infuser stopped working (or holding a charge) after a period of time. Unfortunately, they were outside the warranty period when this occurred and couldn’t receive a replacement.

On DermStore.com, the JeNu System had a 5-star rating. There, most customers stated that they experienced positive results, although the most common complaint was failure to work (or, that the results were not in line with the high price).

Unfortunately, despite the length of time the company has been in business, JeNu BioSciences, LLC wasn’t listed with the Better Business Bureau at the time of our research.

Alright, so the JeNu Ultrasonic Infuser seems to have most customers pleased. But how much will the skincare device cost you?

JeNu Infuser’s Pricing, Refund, & Warranty Information

The JeNu Ultrasonic Infuser was priced at $186.75 (as of 12/11/15), which included free Standard shipping (3-10 days). Expedited shipping was available for an additional charge.

Al JeNus come with a 30-day refund policy, as well as a one-year warranty covering any manufacturing problems, both of which include free return shipping. Note: An extended warranty was available at checkout for an additional $25, although no details were provided.

One tube of MicroSphere Conducting Gel will cost you $28, although if you sign up for JeNu’s recurring shipping program (you’ll receive a new bottle once per month), the price will drop to $18.20 each.

In order to request a refund or file a warranty claim, JeNu’s customer service department can be reached at 1-855-751-JENU (5368).

Has your head exploded yet from all this information? Let’s wrap things up in the next section.

JeNu Ultrasonic: Ultra-Effective Skincare Device, Or an Ultra Ripoff?

If you’re looking for something similar to the JeNu Ultrasonic Infuser System, there doesn’t appear to be anything else out there quite like it. And despite its relatively high price, most customers who purchased it seem to have experienced positive results.

The device was even raved about in Vogue and Forbes, and was featured on the popular Dr. Oz daytime TV show. Does this necessarily mean that you’ll experience the same? Because everyone’s skin is different, there’s no way to know for sure.

But if you feel like giving it a shot, JeNu seems to stand behind their Infuser with a 30-day refund policy, which even includes return shipping! Ultimately (other than gas on the way to the post office), this means you won’t be out any money for giving it a try.

Also, it’s important to note that, because we Heard directly from JeNu’s CEO and President after requesting copies of their clinical trials, they seem to be very accessible, open, and honest. So if you have any questions, we’d strongly recommend giving the company a call.

However, based on the number of customers who complained that their Infuser stopped working or holding a charge outside the return window, you might want to consider investing in the extended warranty.

What did you think of the JeNu Ultrasonic Infuser System? Tell us about your experience by writing a review below!

Read 3 JeNu Ultrasonic Infuser System Customer Reviews and Complaints

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Average Customer Rating: 3.0
Rating Snapshot:
5 star: 0 4 star: 2 3 star: 0 2 star: 0 1 star:  1
Bottom Line: 67% would recommend it to a friend
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  • 4 out 10 people found this review helpful

    Poor product and poor customer service. Don't purchase!

    • By Pam Garr,
    • St. Louis, MO,
    • Feb 14, 2018
    • Verified Reviewer

    When I purchased this product, I knew it had a 30-day money back guarantee, but I wanted to give it a fair chance, so I kept using it beyond the 30 days.

    After finally deciding that it did NOTHING for my face, I contacted the company to see if they would give me a refund because of my dissatisfaction with the product. They refused, since I was past my "30 days," and wouldn't give me a refund. I understand timeframes on returns and typically respect them, BUT I'm still very frustrated because the product is a joke! Maybe if this product were purchased and used when I was in my 20s, but I'm in my 50s, and this product did NOTHING for me.

    I'm frustrated with the product AND the company who makes it. I wouldn't recommend to anyone!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Great tool!

    • By Elias Mateo,
    • New Jersey,
    • Jan 22, 2018
    • Verified Reviewer

    I personally think it's a great product. I only wish I could have kept using it. Unfortunately, I fall in the certain percentile that has an allergic reaction to it. The only thing I think the company can improve on the charging of the unit, it needs charging after two days of use. The JeNu company overall is a great company. It was a pleasure to conduct business with JeNu. Good luck and continued success.

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 8 people found this review helpful


    My skin is very dry and sun damaged. I am 62 years old and have crepey, loose skin and wrinkles around my eyes and lips.

    I have used the JeNu Ultrasonic Infuser for two weeks now. I can honestly say that I can "feel" it working my skin care products deeper into my skin. I use it one minute around each eye and each side of my lips, using a total of 4 minutes each morning. I can't afford "professional" treatments/surgery, so I am so hoping this works to improve my skin.

    I am also very impressed with their great customer service, which is a huge plus!

    Bottom Line: Yes, I would recommend this to a friend

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