About Jeune Fleur Face Cream

By HighYa Staff
Published on: Sep 10, 2017

Jeune Fleur is a topical facial cream that claims to offer you visibly younger and brighter-looking skin due to a unique combination of all-natural ingredients. The makers of the product promise that it can restore firmness and radiance to your face while also reducing the appearance of fine lines and wrinkles.

If you’re reading this, it’s likely that you’ve come here looking for some actionable advice, so let’s jump right in. Can you truly expect Jeune Fleur to deliver on these claims? In order to answer this overarching question, let’s briefly take a look at the component within the skin that is responsible for its youthful glow; a substance called collagen.

Understanding Collagen’s Relationship With the Skin

One of the first major claims made on Jeune Fleur’s website is that 75 percent of the skin is comprised of water and collagen (WebMD reports this as accurate). From there, the makers of the product go on to claim that as we age, our ability to produce collagen is diminished. The article linked above illustrates that the substance acts as a sort of fountain of youth, staving off the effects of aging (like wrinkles, fine lines, and sun spots).

Knowing this, we should now have a clearer understanding of why these sorts of effects occur as we age, and we’re also in a better position to fully unpack the claims made by the company behind Jeune Fleur Face Cream. For instance, can we truly expect the “whole collagen molecules” they claim to use to be able to replace those that are naturally synthesized by our bodies?

Taking a scientific approach, it would appear that collagen molecules–whether in whole or fragment form–are too large to actually penetrate the dermis in order to replace your current supply of the protein. In addition, even if it could achieve this level of penetration, a 1988 clinical trial concluded the following:

“Even if native collagen could penetrate to the dermis, it is inconceivable that the molecules could form fibers or integrate with existing collagen fibers because the precursors for fiber assembly are soluble procollagen molecules.”

Put another way, there was no evidence shown in the study that supplementary collagen could create new collagen fibers, or strengthen native ones–even if it could be absorbed by the skin.

A Note on Similar Product Offers

At this point, we feel it’s important to note that throughout our years of covering products in the anti-aging industry, we’ve come across several skin creams that use nearly identical website layouts to Jeune Fleur (such as Parisian Secret, Sangeo, and Derma Devine). For many of these products, only the logo is changed, leaving the rest of the imagery, text, and major claims unchanged.

It’s also important to note that there’s often no company information given, no FAQ page, personalized support, or any other hallmark of a reputable brand. While this sort of practice isn’t uncommon in the online-exclusive anti-aging industry, we’ve found that it often means one of the only reliable ways to tell the difference between two of these products is by examining their formulas, paying close attention to the ingredients they contain.

This being said, no ingredient list is provided on Jeune Fleur’s website, and after reaching out to multiple customer service agents over the phone, we determined that they did not have access to this information. Based on our experience with similar situations in the past, as well as feedback from our readers, we consider to this be a red flag. Let’s examine why in the following section.

Potential Jeune Fleur Side Effects

As consumers ourselves, we feel that you should be able to know exactly what is inside a product before you apply it to your face. Without this information, or any clarification on the exact concentration of said ingredients, no additional insight on any potential side effects you might encounter by using the product is provided.

Pro tip: Often, your dermatologist may have additional–and valuable–input in situations like these. Reaching out to them in times of uncertainty for clarification is almost always a good idea.

Jeune Fleur Face Cream Pricing & Return Policy

As of this writing, Jeune Fleur was available exclusively from the manufacturer as part of a free trial pricing structure. This means that when you purchase your initial one month supply online, you’ll only be asked to pay $4.94 for shipping & handling. Digging deeper into the terms, however, it appears that this purchase marks the start of a 14-day trial that, when concluded, will result in you being charged the full retail price of $89.03–unless you call customer service at 844-814-8531 to cancel.

If you decide not to call within this window, you’ll also be entered into the company’s autoship program. This means that every 30 days after your initial purchase, you’ll be sent a new bottle of the skin cream, and your credit card well be charged $89.03 plus shipping & handling for each one. You can call the number listed above to cancel this at any time.

The terms also stipulate that you have 30 days to return any non-trial, unopened order to the manufacturer for a refund, less shipping & handling fees. You’ll be required to pay return shipping, and there are no refunds whatsoever for opened or partially used bottles.

How to Purchase a Skin Cream Like Jeune Fleur

In the sections above, we briefly touched on the fact that many similar skin care solutions exist that use very similar web layouts to the product at hand. Here at HighYa, we’ve covered dozens of these products over the years, and we’ve noticed that many of them employ autoship programs and free trial setups similar to those used here with Jeune Fleur.

Our main goal is always to help you make smarter buying decisions online, as well as keep you safe from less-than-stellar business tactics, so when it comes time to make your next purchase, consider the following:

  • Is the product available in retail stores, or just online? If it’s available at physical locations, you may be able to save on some shipping & handling fees, and it might make any potential returns that much easier to carry out.
  • That being said, many reputable companies are sold exclusively online, so look for the telltale signs of a quality product: A fully fleshed-out website with links to an about page, real testimonials, an FAQ section, a comprehensive and specialized support staff, and strong, recognizable branding.
  • Are there any autoship programs or free trials associated with the purchase? Keep in mind that these may not be obvious on the checkout page upon first glance. Always examine the terms and conditions before putting in your credit card information.
  • Are the ingredients used within the product clearly identified and quantified on the website? An important component of evaluating a skin cream product centers around taking a good look at what authoritative sources such as WebMD, Examine.com and the Mayo Clinic have to say about its ingredients. We’ve found that reputable companies who are “in it for the long run” tend to be very transparent with this information.
  • Have any customers shared their thoughts about the solution on consumer advocacy websites, or marketplaces like Amazon.com (if applicable)? During your search, be sure to watch out for affiliate sites.

Remember: Marketing often revolves around getting you to make a hasty, emotionally-driven purchase. Slowing down and doing even a bit of research beforehand can often not only help you make a more informed decision, but it can also allow you some extra confidence, knowing that you chose a proven solution that will truly add value to your life at the end of the day.

For even more actionable bits of advice, be sure to read through our comprehensive guide to purchasing an anti-aging product.

Our Final Thoughts on Jeune Fleur Face Cream

The makers of Jeune Fleur Face Cream claim that it will help reduce the appearance of fine lines and wrinkles, and yet, we aren’t told what ingredients (or in what amounts) are used to provide these benefits. We’ve learned from previous experience reporting on these sorts of products that both vitamin c and retinoids may be able to help prevent collagen from breaking down, which may lead to a visible reduction in wrinkles if they were included here, but again, this information was not provided by customer support when requested.

In addition, we discovered that the free trial associated with the product will lead to a monthly fee of nearly $90 should you decide not to cancel the trial within the allotted 14-day window. This is quite a large sum of money for many of us, especially when you consider that, with the amount of information provided, you have no real way of determining how effective it will be for you ahead of time.

Because of all this, as consumers ourselves, we’d find it hard to rationalize a hasty purchase over taking a more measured approach and speaking with your doctor beforehand about the potential risks and benefits associated with the product at hand. While the ultimate choice will be up to you, there is generally no one more qualified to give you specific, actionable medical advice than your local healthcare professional.

Have you used Jeune Fleur Face Cream before? Leave a review below and share your experience with other HighYa readers!

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16 Consumer Reviews for Jeune Fleur Face Cream

Average Consumer Rating: 1.2
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 2 2 star: 0 1 star:  14
Bottom Line: 13% would recommend it to a friend
Showing 1-11 of 16
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  • Horrible customer service and scam! Please never buy this item!

    • Illinois,
    • Feb 20, 2018
    • Verified Reviewer

    This company is a total scam, the product does nothing, and I feel totally ripped off. The customer service person said that I would have a 14-day window and they didn't refund the $90 fee. While I was trying to get my refund, the woman had the audacity to sell me on more products! I have never been more disappointed in my life.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Do not purchase this product

    I saw an ad for this product on Facebook. They were offering free eye serum with the purchase of the face cream. Against my better judgement, I ordered it.

    I used it, and it was okay, nothing spectacular, but not a horrible product. I wish I had read the small print! I was put on an auto-order, and a month later I received another package of the face cream and my credit card was charged $84.94.

    I attempted to call the company, but couldn't find a customer service anywhere on the packing slip. I tried doing an online search for customer service number or, for that matter, any number or address for the company and there was none. I finally found one number, and tried it.

    I talked to a rep for over an hour. He asked for my name, my zipcode, my street address, the order number and then for the last 4 numbers of my credit card. After giving him all of this he still couldn't find any record, and asked for the first 4 digits of my credit card. I told him that was one step farther than I would go, and he offered to let someone call me back. They never called.

    The next day package number two arrived with the eye serum, another charge on my credit card, this time for $93.97. Again, no customer service number on the packing slip. This time I called my credit card company and asked for help. They had phone numbers for the company and they gave them to me, but offered to call them with me on the line and negotiate on my behalf. After much dickering she was able to secure a refund, via credit to my credit card and a cancellation of the account.

    This was way more difficult that it should have been. What kind of a company doesn't make their customer service number freely available? As an additional note, my husband looked for these exact products on Amazon. The face cream sells for $23.99 and the eye serum sells for $33.60, which tells me a lot about this company, and their integrity.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Deceptive marketing, does not work or have same ingredients stated in ad

    • Williamsburg, VA,
    • Feb 8, 2018
    • Verified Reviewer

    The first and most obvious problem with this company and its ads is the deceptive advertising which hides the fact that you are automatically subscribed to a $90 a month plan when you buy the $4.94 "free" sample. Of course, consumers should read the fine print and make sure they know what they're getting into before making any purchase, but the company deliberately buries this information, so most people are never aware of it until they get the bills. As others have noted, this type of misleading advertising is common on the internet.

    One rather laughable fact about their advertising is that the ads mention two or three never-before-heard-of exotic ingredients which they say are responsible for all the skin-improving magic in this product. However, when you receive the product and read the label, none of those ingredients are listed! In fact, there are more than 50 chemical ingredients listed on the label. The sheer number and range of chemicals listed are enough to scare away anyone who does not like putting unknown chemicals in or on their body, especially close to their eyes!

    In addition, the video in their ad shows a person rub the cream on the bags under their eyes, and within 2 minutes, a miraculous change comes over the person's face, and the bags are completely gone. I tried it. It didn't do anything! Furthermore, if you read the fine print, the company tells you that you must keep reapplying the stuff forever to get any continued benefits.

    All in all, it was a stupid mistake on my part to buy this stuff. I have since filed a credit card dispute over the $89 and $93 charges they made within a few weeks after my purchase.

    I called Jeune Fleur and canceled the subscription. First, they offered me 30% off the monthly subscription, and when I didn't take that, they offered me 60% off. This alone shows you that the $90 a month fee is inflated and excessive.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Feb 14, 2018

      Gabriel Heilig

      David Hicks — I have had the same experience, and bills that you began receiving. However, I've not been able to find a phone number for this outfit. If you receive this note somehow, please share their phone number.

      Thanks in advance,

      Gabe Heilig

      gabe@ideadesign-dc.com

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  • 2 out 2 people found this review helpful

    Company and product are terrible!

    • Flagstaff, AZ,
    • Jan 12, 2018
    • Verified Reviewer

    This product absolutely does not work like they claim. Not even close. Not only that, once I canceled further orders, they sent another one anyway, charged my card, and refused to refund my money, even though I sent it back unopened.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Unhappy

    I tried the product via the trial offer. I only wanted the face cream but could not proceed with the order without getting the eye serum as well. For approximately $10, the trial seemed harmless enough. When I received my credit card bill, there was an additional $170 added with a date of late December. I called to say that I had not received a second shipment, when I was informed that since I did not cancel in 14 days, I now was to pay the full price for the trial. As I canceled my order, I was offered 60% off to continue with the product.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    All "free trials" are like this.

    • Springfield, IL,
    • Dec 31, 2017
    • Verified Reviewer

    Well, at least I found out the retail price. It's small comfort, I know, but virtually all so-called free trials do this. I question the value of a product that has to be sold in such an underhanded way.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    This is a scam!

    • Frankfurt, Germany,
    • Dec 27, 2017
    • Verified Reviewer

    I bought two "free trials" of two creams online, and two weeks later I got charged almost $190 for services I never ordered!

    Stay away!

    This is a scam company. I will block the payment through my bank and report this company immediately.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Denied a refund

    I am very disgruntled about the marketing of this product under the guise of FREE TRIAL.

    I saw the product and signed up for the free trial, which should have lasted for 14 days. I was supposed to pay $9 for shipping and handling, which was charged to my credit card and I was supposed to have been contacted two days prior to the expiration to confirm if I wanted a continued subscription. However, I made contact with customer service as to discontinue and was still charged $89.03. When I contacted the manufacturer's customer service about a refund as I had not agreed to the payments made, I spoke to a supervisor but still was not satisfied.

    I think it's a deceptive process and more should be done to limit the reoccurrence of this incident. Unless that was the intended result.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Over-charged for cream

    • Sagamore Hills, OH,
    • Dec 18, 2017
    • Verified Reviewer

    I was charged $173.97 on top of the trial price of $9.87. I ordered the trial on 11/21 and on 12/05 was billed another $173.97 for the same cream they sent on 11/21. I didn't have the cream for 14 days before they billed me for the full amount.

    When I called the number to cancel and ask for them to refund the amount they automatically billed to my card without my permission, they informed me that they would not refund the cost without me sending the product back and paying for the shipping. I only used the product a couple of times during the trial period and did not like it.

    Don't get scammed like I and many others have. Go to your local store and try their products first. Clinique, Lancôme, Estee Lauder all have similar creams which are superior to this one and you won't get billed for services you won't use.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Too bad; business practices lost them a customer!

    • Minnesota,
    • Dec 16, 2017
    • Verified Reviewer

    I also ordered the trial size and was billed $89 on the 14th day. This really means I did not have the product for the 14 days, but I did cancel on the 14th days. I was told by the customer service agent that they have no way of retracting a transaction or making a refund to me. Now I will move on to making a complaint at Better Business Bureau!

    Bottom Line: No, I would not recommend this to a friend

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  • Will I be charged?

    Today I received my third shipment of two jars of cream for the face. It is very good.

    My only problem is, I only asked for the one free shipment for the trial, and I paid the shipping charges to get it. However, I have received it twice since then, and I am afraid they are going to charge me for this. It does not show any charges on the shipping slip but I know nothing is free.

    I am a senior citizen, 81 years of age, on a fixed income and I would like to stop the shipments but do not know how. I thought perhaps this might work. It does not show an account number on the packing slip so you would have to identify it by name. I don't mind the goods being shipped but I am not financially able to pay for them should they decide to charge me for them. Someone please help me (Jeune Fleur, if you read these reviews).

    Bottom Line: Yes, I would recommend this to a friend

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