Read 15 J.G. Wentworth Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 1.4
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 1 2 star: 0 1 star:  13
Bottom Line: 13% would recommend it to a friend
Showing 12-15 of 15
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  • 6 out 7 people found this review helpful

    Great loan officer/questionable motives

    • Virginia,
    • Jan 17, 2019
    • Verified Reviewer

    Our loan officer was helpful and quick to respond. We closed on time. But they sold our mortgage to another company before the first payment was due. It seems this can be common practice, but still. It’s now been sold twice more, dinging our credit scores each time. Do not recommend if your looking for a stable mortgage company to pay your house off through, but should be fine if you have all your ducks in a row for a quick close.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Liars

    For a VA loan, the lender, J. G. Wentworth, is required to ensure that a housing division/condominium complex is an approved complex or they can submit for approval BEFORE they ask for money for an appraisal! This person made us pay $750 for an appraisal before the approval. Christopher Dugan lied, and refused to return calls after demanding $750 for an appraisal. Four weeks later, with no word from Dugan, I contact the VA and find out they suspended the appraisal because Dugan did not complete the simple task of getting approval first. No word still from Dugan or his supervisor. NO MONEY BACK. We now have to start over. BEWARE!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 5 people found this review helpful

    I couldn’t be happier

    • Jacksonville, FL,
    • Aug 27, 2018
    • Verified Reviewer

    Honestly speaking, I don’t know where these reviews are coming from. I can attest to the excellent experience I had with J.G. Wentworth. As a disclaimer, I am just a legit customer and not affiliated with any institution. I started shopping for mortgage loan companies last year (August 2017) to refinance our home. I shopped with Bank of America and SunTrust which is where I do personal banking with. I did not find their interest rate competitive as J.G. Wentworth. I learned about J.G. Wentworth through a website which reviews mortgage companies, and they are really highly rated.

    So I went with them and never regretted my decision. The whole process was seamless, and I was very satisfied with how they handled everything. Bottom line, I ended up getting a mortgage interest rate of 3.125% from my previous 3.625% from a 30- year fixed to a 15-year fixed. I paid no more than 4K for closing costs. One of my patients who happens to be a mortgage loan officer told me that I was able to get an excellent deal with J.G. Wentworth. He even told me that their company often lose clients to J.G. Wentworth because they cannot match J.G. Wentworth interest rate. The closing cost that I paid is even lower than the closing cost; they charge their customers. I am thankful to have done business with J.G. Wentworth.

    Bottom Line: Yes, I would recommend this to a friend

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  • Horrible service

    • California,
    • Sep 11, 2019
    • Verified Reviewer

    Horrible horrible service! The worst experience with this type of company ever.

    First spoke with Allen and proceeded with all the listed items requested for the loan process. Never heard back. When I called after 2 weeks, was told Allen had family problems so was now referred to Shawn, Shawn asks for the same information. Claims only received some of it from Allen. Don't understand because it was all sent together. So I send it all again.

    After another 2 weeks with no reply, I again have to call them and am told via email they do not provide service to NV. The property is in CA, so here I am referred to a third person, Elizabeth. After a lengthy conversation with her, she looks through and claims she has all the paperwork, except for a couple of items. I go ahead and send those. Here it is again weeks later and she sends me via email with the same list of required items that were already sent twice. UNBELIEVABLE.

    Their cost is higher than other loaning companies even though they claim the Costco discount. They did not lock me in the lower rate as originally told. After the numerous credit checks, I am now a little worried about my credit score. I had sent information with all account numbers and they can't seem to locate it. Very worried to say the least. All the time wasted, not to mention the aggravation. Called the corporate office and never heard back. Of course, I went elsewhere.

    Bottom Line: No, I would not recommend this to a friend

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Showing 12-15 of 15

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