JustFab

JustFab

Overall Rating

1.3

45 Customer Reviews

Write a Review

Summary

JustFab is an online retailer that lets you purchase women’s clothing and accessories cheaply—especially if you sign up for the monthly VIP program.

Pros

  • Free exchanges and store credit for returns
  • It’s possible to opt-out of the monthly subscription cost
  • Constantly changing selection

Cons

  • Many customers aren’t aware of the VIP program’s fine print
  • Receiving cash back for returns costs $6 per item
  • Some products are more expensive than other competitors Some customer complain about item quality

Customer Reviews

1.3 Stars out of 45 Reviews
5 Star:4% 4 Star:2% 3 Star:2% 2 Star:4% 1 Star:86%
7% Recommend This Company
Start your review of JustFab:
Sort Reviews By

Posted on Aug 12, 2017

Buyer beware!

By Bobbie Howard, Oklahoma, Verified Reviewer

I have tried to get my money back, and every time I am told that they can give me a credit. I have had a credit for over three years now! Every time I had ordered the shoes in the past, they were either too small or too big and cheap looking. I can get better quality at Payless Shoes or even Walmart. They have had my money for over three years now. It should be accumulating interest!

JustFab is a scam. Stay clear! The quote, "a fool and his money will soon part" is correct when it comes to this company. Buyer beware!

I have tried contacting them on their website, and when you click on the link for email it takes you to phone, online chat and Facebook. With phone and chat, you don't have proof of conversation. With Facebook, they only post positive messages! What the heck JustFab? Really?

Since I haven't ordered anything since 2014, I don't have an order number! That's a long damn time, and you would think they would refund your money!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Apr 13, 2018

"JustSteal"

By Carmen, Essex, England, Verified Reviewer

I think that they don't deserve a star. It's too much for thieves. You cannot scam people like this; you put the hand in their pocket without any reason. If they are sure that their products are so good, why do they need to take from your card 35£ for a "membership?" I didn't even sign an agreement for VIP membership. I lost 35£, but, also, I will lose days if it's necessary for destroying their image. I want a refund, JustFab, because I "JustWork" and you "JustSteal" from me.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Dec 8, 2018

Scam and theft

By Jillian M., Nashville, TN, Verified Reviewer

Two huge issues with this company. One is the credits they draft from your account. You can’t apply them to sales! This is your actual money, and you are literally penalized for using their credit system. The second is their customer service. Here is a message I sent to them after an hour-long call. It's supposed to be an immediate response, but I never heard back. I have since filed a BBB complaint.

Hello,

I just spent exactly one hour and four min on the phone with your customer service. I’ve been a loyal customer for years. I’ve also, worked in customer service my entire life and have yelled on a call exactly twice, both for my last order with you. The first was the scam with the credits, that makes you a bad business. The second was you switching my address on an order and refusing to properly refund me, that makes you thieves. It’s clear after an hour you don’t care that I will share this story in social media, you don’t care about customer service, but I will 100 % be reporting this to the BBB, and any other agency I can. You have stolen from me.

From the three people I spoke to my understanding of what happen is that one of my items was sold out when I made my purchase. When this happen your system updated the order and put my old address and billing address in! I asked several times for a call to be placed to fedex to switch the address, but the most I got on response was the last manager who said they could try, but it probably wouldn’t work. I deal with FedEx everyday, it would have. I’ve made mistakes and sent things to the wrong place. Infuriated I demanded my money back. I was told, several times that Justfab is incapable of refunding on a card, it would have to be a check in 12 days. You are an international company, this is flat out not true. The guy selling local produce at the farmers market can refund to my card. I don’t claim I handled this well, and I’m ashamed for raising my voice, but I have never, never received such customer service. These were Christmas presents. I don’t have a ton of money, that’s why I let the credits be drafted, a sort of savings account for Christmas presents. Now I don’t have them, or the money for them. I don’t know what I’m going to do. My heart is broken for this, and I am so angry. You took my money, changed my address without permission, and refused to refund me. This is the definition of stealing.

I have no faith this check will ever be sent to me, and if it is it will probably be to the wrong address.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Aug 12, 2019

Total rip-off!

By Ellie P., Fort Wayne, IN, Verified Reviewer

(1) You have to opt-out of current month’s selection NO LATER THAN THE 5th day of the month.

(2) They send no reminder.

(3) You can’t even attempt to opt-out until the 1st of the month so you have only 5 days to do so.

(4) If you don’t opt-out, you are AUTOMATICALLY CHARGED $39.95!

(5) Opting out is no easy business on their app. (Personally, I think they designed it that way so you get charged the $39.95.)

(6) If you cancel your subscription, you lose all your credits including those for returns of their...

(7) ...poorly made, ill-fitting shoes!

Man...can you tell I just detest JustFab?

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Oct 31, 2016

Total scam, no refund, now I'm out $100!

By Amanda, New York, Verified Reviewer

JustFab is a total scam!

You get shoes for only $9.99, BUT there is a monthly fee of at least $29.95. So you are paying $9.99 for 1 pair, $9.99 for the next, plus $29.95 or more!

So really, it's $25 per pair, not that cheap. Also, they refuse to give refunds. You may have 6 months of fees on your credit card you want to be refunded, but they won't. Beware!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on May 3, 2018

They are thieves

By Lauren Robertson, Oceanside, CA, Verified Reviewer

I tried canceling many, many times and they refused, trying to get me to spend my credits. I finally got them to skip a month and still got charged, causing me to go into negatives in my account. I called them, explained my situation, and asked for MY money back. They refused and got all pissy with me. I told them they STOLE MY MONEY from me and they canceled my account, and I never got any of MY money back. They STOLE about $200 from me. Never would I recommend JustFab, they are thieves!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jun 4, 2018

Terrible company

By D L., Alabama, Verified Reviewer

Do not use this website for shopping! They keep your card information on file and make unauthorized charges. When contacting them for a refund of unauthorized charges, they say we issued the refund but what they actually do is go back and make another charge right after. Do NOT use this site!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Mar 15, 2019

Terrible customer service

By Taylor S., Salem, OR, Verified Reviewer

Very rude, and didn’t answer questions about being reimbursed. The product was not good either. I ordered a white sweater and was very disappointed. I felt like I was wearing a potato sack.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on May 10, 2019

Don't waste your time, money, or sanity!

By Brenda A., California, Verified Reviewer

I have ordered from JustFab once, and once was enough. I ordered two pairs of shoes and two pairs of pants. When they arrived I was sad because NOTHING was true to size. I am a size 6 in shoes - one pair came in too big the other too small. I am a large or size 30 in jeans, both pairs were WAY too big. I decided to exchange everything for sizes that would fit. One pair of shoes in a 5.5, the other in a 7, the pants in a Medium or 28. I sent everything back right away.

Two weeks past and I had yet to hear ANYTHING! I reached out to JustFab and they tell me it hasn't been processed yet, while online my account states they have already received it. I get transferred to a supervisor, Billy, who immediately processes my order, says all my items are still available, but they cannot expedite the delivery because it's "out of their hands", fine, I settle to receive my items in two weeks. He promised expedited shipping on my next order. The very next day I get an email saying the pair of shoes I was most excited about are no longer available. Now I'm fuming!

I contact their support team again and get transferred three times before finally reaching someone willing to help, his name was Ryan. He says my return was never received and my order is not processed and I can choose a different item to replace the shoes that are no longer available. I don't know if the exchanges will even be in the right size or if I can get my money back.

This entire situation has been beyond frustrating! DO NOT BUY FROM JustFab! Save your money, time, and sanity! Go to your local swap meet. Sizes, prices, and customer service will be way better than anything you'll receive from JUSTFAB.

Then later, they canceled my account without my request! Now I don't know if I'll ever receive a refund or any of the items I ordered, I am positive I have lost all the points I had accumulated and discounts promised. Time to call customer service YET AGAIN! This is a never-ending NIGHTMARE!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jul 23, 2019

Shady

By Tricia M., Ontario, Canada, Verified Reviewer

Just be aware that they will charge you monthly regardless of purchase for low-quality shoes. Not only not worth the price but also dishonest in their representation, customer service advised me to "always read the fine print ma'am," not very trustworthy. They were ignorant and apathetic when I called customer service, like I was bothering them, but from what I've read online they must be super busy with complaints.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jan 26, 2020

Fraud and theft

By Xiaomin Z., Las Vegas, NV, Verified Reviewer

My wife bought a pair of shoes for my child on their website last year due to negligence, and then the trouble came. My wife became a VIP member of this website without being informed. Don't think this VIP will bring you any benefits. From then on, this website will steal $80 from your credit card every month, and it is almost impossible for you to cancel this VIP membership. The website always calls a robot reply, and the website is also a robot, you can't cancel it at all. I had to ask the bank to cancel my credit card account. This is theft and fraud, and I am ready to report it to the FBI. Please never buy products on this website, please those who have the same experience, everyone to report the fraud and theft of this website to the FBI.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted
Showing 12-22 of 45

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.