JustFab

They don't make it clear AT ALL that you are signing up for their VIP membership, which charges your account £35 a MONTH. Then they make it very difficult to cancel your VIP membership account. They are a shady company, who deliberately mislead people. AVOID.

Bottom Line: No, I would not recommend this to a friend

I ordered one singular pair of shoes more than a year ago, and ever since then, they’ve been charging my card month after month (I did not know until I looked just a little bit ago). And it’s been hundreds of dollars and I did not order these things. Last June, I called to dispuit the payment and they refunded me what they owed at that point, and after that, they did it again and have been doing it for six months. I don’t know if this is an employee at JustFab thinking they can just get away with using my card when I haven’t ordered anything except a $39.95 pair of shoes and have proof of this because I’m logged into my account on my iPhone and have been ever since I ordered the one pair! They’ve been charging me for shoes I did not order, and certainly did not receive. Avoid ordering from JustFab.

Bottom Line: No, I would not recommend this to a friend

I let my fiance use my card to buy a pair of shoes from JustFab and I didn't check my statements until four months later and had been charged $39.95 for all four months and received nothing. So I canceled while on a three-way with Capital One disputing the charges. Then JustFab says credits do not exist. Oh well, it's over. NOT! So flash forward six months later and they are still charging me! Luckily Capital One recorded the phone call and was a witness. So Capital One knocks all six charges from my account! Thank god for Capital One! Do not buy anything from JustFab, it will be hours of your life you will never get back.

Bottom Line: No, I would not recommend this to a friend

I ordered ONE pair of shoes over a year ago and this website signed me up for a membership I did not ask for! Charging my card month after month after month, leaving me only two options: cancel my card because ya'll are thieves, or call every single month to get my money back? And I have not been receiving shoes, so this is no mistake! Avoid ordering because this is the biggest SCAM I've ever seen. Do not order from here, I repeat, DO NOT. You will be scammed.

Bottom Line: No, I would not recommend this to a friend

They make you check out with VIP with little to no heads up that you'll pay £35 monthly for a membership that offers you NOTHING! And when you're joining their Live chat and try to cancel, they won't reply at all! I waited 12 hours in the chat and I haven't been replied to! VERY POOR customer service.

Bottom Line: No, I would not recommend this to a friend

So today I noticed that I was charged $40 on my PayPal account but I didn't know why and so as anyone would've thought, "maybe someone used my account." So I called and this computer lady told me that I got charged for not using JustFab, and because I didn't call to tell them not to. I was then put on hold for over 10 minutes. When I finally got off hold, I told this lady that I wanted the money back and that I wanted to cancel my account. She wouldn't allow that to happen so she kept saying, "I'll do you something better, I'll give you the refund but WON'T cancel your account because you're a VIP member," and that if I really wanted to cancel my account then I would have to wait another month and go through the process again. I wasn't going to so I asked if they could just cancel my account and not give me the refund, (because I can talk to the bank) and she said that she wouldn't and that she will do the opposite.

If the same thing happens to you and you're using PayPal, go to PayPal Activity, click on the transaction and click "cancel" and your card will be removed from JustFab and they wwon'tbe able to charge it anymore.

Bottom Line: No, I would not recommend this to a friend

I wish I could put -0 instead of 1 star because this company is pure cow crap! The clothing is a different material than it looks on the website, plus you have to pay for a refund. They automatically take money out your account every month, as if WHO BUYS SHOES OR CLOTHING every month. They don't like to cancel your membership, they are just despicable and disgusting as a company because they don't want to hear anything you say and just talk all over you. RUDE as heck! Get a bigger size because your size isn't going to fit- I wonder who are really in these reviews (customers). Yeah right!

Bottom Line: No, I would not recommend this to a friend

Very rude, and didn’t answer questions about being reimbursed. The product was not good either. I ordered a white sweater and was very disappointed. I felt like I was wearing a potato sack.

Bottom Line: No, I would not recommend this to a friend

I have ordered from JustFab once, and once was enough. I ordered two pairs of shoes and two pairs of pants. When they arrived I was sad because NOTHING was true to size. I am a size 6 in shoes - one pair came in too big the other too small. I am a large or size 30 in jeans, both pairs were WAY too big. I decided to exchange everything for sizes that would fit. One pair of shoes in a 5.5, the other in a 7, the pants in a Medium or 28. I sent everything back right away.

Two weeks past and I had yet to hear ANYTHING! I reached out to JustFab and they tell me it hasn't been processed yet, while online my account states they have already received it. I get transferred to a supervisor, Billy, who immediately processes my order, says all my items are still available, but they cannot expedite the delivery because it's "out of their hands", fine, I settle to receive my items in two weeks. He promised expedited shipping on my next order. The very next day I get an email saying the pair of shoes I was most excited about are no longer available. Now I'm fuming!

I contact their support team again and get transferred three times before finally reaching someone willing to help, his name was Ryan. He says my return was never received and my order is not processed and I can choose a different item to replace the shoes that are no longer available. I don't know if the exchanges will even be in the right size or if I can get my money back.

This entire situation has been beyond frustrating! DO NOT BUY FROM JustFab! Save your money, time, and sanity! Go to your local swap meet. Sizes, prices, and customer service will be way better than anything you'll receive from JUSTFAB.

Then later, they canceled my account without my request! Now I don't know if I'll ever receive a refund or any of the items I ordered, I am positive I have lost all the points I had accumulated and discounts promised. Time to call customer service YET AGAIN! This is a never-ending NIGHTMARE!

Bottom Line: No, I would not recommend this to a friend

JustFab is hands down the absolute worst place I have ever purchased from. I bought one pair of heels for my prom. Not only were they overpriced, which is why I sprung for the VIP membership, but they were terrible quality. They were scratchy and uncomfortable and started to break during prom night. Setting aside the fact that their product is terrible, the company is a complete and total sham. they stole money out of my account without and former warning. When you sign up you "agree" to a $40 monthly charge if you don't buy anything. There are no refunds. It's incredibly difficult to cancel your account, and it's near impossible to talk to a real person about this issue. I (and I can not stress this enough) hate JustFab. It was the worst experience I've ever had with a company. 10/10 would NOT recommend. Please don't waste your time and money on this horse manure.

Bottom Line: No, I would not recommend this to a friend

Just be aware that they will charge you monthly regardless of purchase for low-quality shoes. Not only not worth the price but also dishonest in their representation, customer service advised me to "always read the fine print ma'am," not very trustworthy. They were ignorant and apathetic when I called customer service, like I was bothering them, but from what I've read online they must be super busy with complaints.

Bottom Line: No, I would not recommend this to a friend