JustFab

The shoe quality is to be expected with the deals you get, however, the premium membership is a complete scam! You get charged $40 a month, and then DONT GET TO USE IT with any of their deals! It makes absolutely no sense and is borderline illegal.

They take $40 in advance from your bank account and then only let you use YOUR OWN money (in the form of “member credits”) on full priced items. You have to spend even more to take advantage of the deals. What even is the point of putting the $40 down if you’d be better off just saving it in your bank account until the sales pop up? I spent a long time waiting, paying and “saving up” member credits to buy new shoes for the season only to be told I’d have to choose between using MY money, that I gave them in advance and the items be $40-$50 a piece OR using the deal offered and paying as if I did not have any “member credits."

All in all, DON'T pay them the $40 every month. SKIP every single time.

Bottom Line: No, I would not recommend this to a friend

They have taken £350 out of my account even though I cancelled a membership that they created without my knowledge over 10 months ago. I will start a fraud investigation now I know they have done it to many more people.

Bottom Line: No, I would not recommend this to a friend

I signed up just before Christmas because I liked some boots they had on their site. They were relatively cheap but nothing special.

They arrived and didn’t fit. Returning them seems very complex so I'm saving them for my daughter who is much more dainty than I am.

I forgot about it and then noticed they had been taking 35 pounds out of my account each month. I’ve emailed them several times without any response and have now raised a dispute with PayPal. I should have known better - if it sounds too good to be true then it almost certainly is!

Bottom Line: No, I would not recommend this to a friend

Ordering from the company is a disaster. I have ordered a handful of times and each time I have my products have come in wrong, damaged, or inconsistent sizes. This goes back to over a year ago. One pair of boots were covered in black marks, another was the same style and size just a different color, and when they were laid flat next to each other, they were two completely different sizes although labeled the same.

The most recent order is what has me leaving this review today. I ordered brown boots and they came in "Taupe," and as a courtesy, I returned them and was promised the brown boot. Weeks later after they received the wrong ones back. THEN that order was "delayed" a couple of days for who knows what, and when my boots came in they were yet again TAUPE!

I called them, AGAIN to then, of course, be told I need to return the item, blah blah blah. Nope, heck no, I am not wasting my time again. So they sent me another pair and expedited it and assured me they would contact the warehouse and make sure the brown boots were the on the way and I could return the others when I felt like it.

Well, here we are today, and my third pair of TAUPE boots have come in. Heck no, I am not a JustFab employed delivery person, I am definitely not sending back yet another pair of boots before I get a refund or before I get the right pair of boots. They would not assist me unless I returned these boots. Which, may I add, are not even for sale on the website for TAUPE.

Terrible customer service, terrible expectations you have that you think your customers should deal with and do for you. Do not order from this company, do not waste your time on the cheap crap made boots, they are not worth the time you are going to spend trying to get something you want and like.

Bottom Line: No, I would not recommend this to a friend

They make you check out with VIP with little to no heads up that you'll pay £35 monthly for a membership that offers you NOTHING! And when you're joining their Live chat and try to cancel, they won't reply at all! I waited 12 hours in the chat and I haven't been replied to! VERY POOR customer service.

Bottom Line: No, I would not recommend this to a friend

To all those who are curious as to the legitimacy and general business practices of JustFab.ca, this is my detailed, honest and unbiased opinion.

My name is Emily,

I have been using JustFab since the first year they started advertising on TV in Canada, which if I'm not mistaken wasn't long after the company's Canadian launch.

I'll start from the beginning with my first experience purchasing from JustFab.ca in May 2015.

The first pair of shoes I ordered 4-inch high black stiletto boots. The first day I wore them the heel broke. To be honest, they weren't my style anyway, and I was wasn't wearing them for their intended use of being a fashionable pair of boots to wear on a night out.

I wore them to work. I was a manager at the largest sports bar in North America and during my 9-hour shifts - according to my pedometer - would walk anywhere between 6km on the average Monday Lunch shift to a staggering 22km on any given NHL, NBA, or MLB Home Game.

I was bummed, but they were also $40, and if I had worn them out to dinner or for a girls night out I'm sure it wouldn't have happened.

I gave JustFab another chance, and since female managers were required to wear heels, I decided to go with a more practical option. 2.5" - 3" close-toed heels that didn't have a wall along the side of the middle inner arch. There was padding for the heels and balls of your feet. And there were 1" pieces of elastic/fabric stretched across the top of the inner heel backing that filled that little space between your Achilles heel and the shoe, this elastic piece completely prevented my Achilles Heel from sliding around and/or EVER touching the back of my shoe. I had never seen it on a pair of shoes before.

I bought the exact same pair in a different color and wore them 5 days a week, walked an average of 75km a week in them for almost two years, and NEVER ONCE got a blister or broke a heel.

I have been in love with JustFab ever since. Really fast shipping and the shoes have either met or most frequently exceed any and all quality expectations for a $40 pair of shoes.

The clothes are great quality for the price. They had a clothing item called "3/4 length sleeve printed wrap dress" with multiple designs. I bought 6 different designs and wore them to work more than anything else in my wardrobe.

This is where my ONLY TRUE piece of constructive criticism for JustFab comes in to play...

I had at least 2 people per day ask me where I got these dresses. I told EVERYONE about JustFab. And pretty soon all my dresses were sold out. They have had so many new patterns of that exact up and I get SO EXCITED but my size (XS - SM) is ALWAYS SOLD OUT.

I have put my name on the lists for auto-purchasing should the dress(es) ever come back in stock but they NEVER do. Which really sucks because clearly they have sold out in all 20 designs so their customers clearly love them.

PLEASE BRING THEM BACK.

Unfortunately, this has become a trend with clothes in my size.

From a business standpoint, selling out of something is never a bad problem to have, but it sucks for us JustFab Die-Hards who shop in the SX/SM category. There have been times where over 10 times in a row I've instantly fallen in love with something and excitedly clicked on it only to find that my size is sold out, clicked on "back to shopping" and prayed that the next thing I pick will be available in my size.

JustFab is officially the ONLY place that sells jeans that truly fit me properly and give me confidence but the small sizes are often sold out.

Aside from wishing they would restock on the pieces that are obvious must-haves and instantly sold-outs, I have nothing negative to say.

And this is the first review I have ever posted about them. I saw the low rating and got upset because JustFab deserved to be RECOGNIZED AND APPRECIATED for their AWESOMENESS.

I hope they do see this review because I truly believe that if they do, they will take my reviews and opinions into consideration because it's obvious that they do care about the happiness of their customers.

FOR EXAMPLE...

Take a look at their Denim Catalogue and their thoughtfulness towards girls who have more curves and girls who struggle finding the Demin to compliment unique figures (such as myself). I'm a size SX/SM in the waist but I've got some love handles, thicker thighs, and some definite junk in the trunk.

JustFab provided me with the ability to wear jeans for the first time in 5 YEARS. I've worn tights, dresses, and yoga pants for 5 years. I bought my first pair of JustFab jeans 4 months ago and I've purchased a total of SIX PAIRS since then.

This may just be my opinion, but from what I can see, yes, they care about their customers' happiness with their products, but they ALSO care about making products that inspire their customers to be happy with themselves.

I got a new sense of self confidence for a price I can actually afford. I know my review may sound corny but I buy 90% of my clothes from JustFab so I'm just being 100% honest. (Plus this is literally and officially the first online review I have ever written/posted in my entire life, so I wanted it to count as I'll probably never do it again.)

To sum it up:

• Fabulous clothes.

• Fabulous shoes.

• Fantastic prices.

• Large selection for girls in all shapes and sizes.

• Fast delivery.

• Customer appreciation.

• Loyalty rewards.

Thanks JustFab!

Much love.

P.S. Slightly harsh but definitely true foot notes:

To the haters who flipped out over the monthly membership payment and wrote their negative review without actually giving the JustFab membership program a fair try...

I dont mind being billed $40 a month if I forget to SKIP THE MONTH which they DO GIVE YOU the option to do, accompanied by email REMINDERS and more than enough time to do so!

When I forget to skip, it's like getting a surprise gift from myself, lol.

Set a recurring monthly alarm if you can't remember to skip the month, or deactivate your account. Don't blame JustFab for your own negligence in reading a company's fully available policies before filling in your credit card number and clicking the little box that says "I agree to the Terms."

If you aren't fully confident in your knowledge and understanding of how to navigate through a company's website to their policies and procedures for online purchases, then it might be best to use a pre-paid credit/gift card when placing orders online.

Bottom Line: Yes, I would recommend this to a friend

I wish I could put -0 instead of 1 star because this company is pure cow crap! The clothing is a different material than it looks on the website, plus you have to pay for a refund. They automatically take money out your account every month, as if WHO BUYS SHOES OR CLOTHING every month. They don't like to cancel your membership, they are just despicable and disgusting as a company because they don't want to hear anything you say and just talk all over you. RUDE as heck! Get a bigger size because your size isn't going to fit- I wonder who are really in these reviews (customers). Yeah right!

Bottom Line: No, I would not recommend this to a friend

I have had experience with JustFab/ShoeDazzle for several years. And I've not had any billing/shipping issues with them. On the occasion that I've forgotten to skip the month, they have always reversed the charge. If the shoes don't fit, they paid for return shipping. So I'm sorry for anyone else's bad experience, but it's not always the case.

Bottom Line: Yes, I would recommend this to a friend

I've only intended to make a single purchase from this website and like every other online shopping web, you sign up through your email to get that 15% or 20% off your first purchase and that was it. NO. Apparently I became a VIP membership which is a credit line, which I DO NOT SIGN UP FOR. In addition to this, they charge you $39.98, almost $40 WEEKLY (?) if I stop making a purchase on their site. This is ridiculous. I've only found this out much later, God knows how much money they took off my bank account. I'm incredibly upset and demand for my hard-earned money back!

Bottom Line: No, I would not recommend this to a friend

They sent me the wrong shoes. I canceled in February and they kept charging. In June the last says you have a credit may as well buy something. I call back. They can't give me a credit because I ordered something...never received! Then they charge me again in June. So that's 5 months × 40 = $250. For nothing!

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Will automatically sign you up for a $40 monthly charge and lie about the refund. Told me on January 12th that my account would be processed in 5-7 days and on February 2nd I called (21 days later) and was told the refund had never been started.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend