Keeps

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Keeps

Overall Rating

3.8

30 Customer Reviews

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Summary

Keeps provides men with a customized hair loss treatment plan from a state-licensed physician, along with FDA-approved medications, including Finasteride and Minoxidil.

Pros

  • Active ingredients show clinical evidence for effectiveness
  • Auto-ship program lets you skip the wait at the pharmacy
  • Possible to sign up for personalized advice from Keeps-affiliated physicians
  • Positive customer reviews

Cons

  • Prices may be higher than equivalents at local pharmacies
  • Not all Keeps products work for all types of hair loss
  • Some customer service complaints from HighYa reviewers

Customer Reviews

3.8 Stars out of 30 Reviews
5 Star:70% 4 Star:0% 3 Star:0% 2 Star:3% 1 Star:26%
70% Recommend This Company
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Posted on Dec 3, 2018

Garbage product and customer service

By Kyle L., Rochester, NY, Verified Reviewer

Trash product and customer service. A complete rip off and scam. I ordered this product (Finasteride) in early August and tried it until late November. No difference at all by early November. So I inform them via email that I would like to discontinue my subscription. They replied, "we are sorry to see you go." And I thought that was it. Only to find out that they then proceeded to charge for another shipment of their product that does not work. So I emailed them about receiving a refund. They replied, "we already shipped it and cannot refund you." So I called and spoke with a rude rep who was not knowledgeable, who put me with a manager that stated: "oh you have to call to cancel." Only to find that they canceled my account via email 2 days prior to my call. So I asked her why do I have to call if you already canceled my account 2 days ago? She could not explain, and when I asked to speak someone higher than her, she said there is nothing she could do for me and hung up on me.

Worst service and product ever. I am contacting the BBB tomorrow based on the experience and no refund for a product I clearly did not want. Buyer beware!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 36 People Have Voted

Posted on Dec 19, 2018

Scam

By Nasim S., Omaha, NE, Verified Reviewer

I ordered and used keeps it for two days. On the third day, my hair was completely falling out. I had hair all over the place. I WOULDN'T recommend this product to anyone trying to grow hair! When I called, they told me I couldn’t get a refund, so I just lost my money I put into it.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 21 People Have Voted

Posted on Feb 26, 2019

Keeps first use review

By Steve S., Pennsylvania, Verified Reviewer

Just got my first order of Keeps in the mail. I paid for both Finasteride and Minoxidil. Only received Finasteride. Called customer service and they told me that "Minoxidil is on back order and there is no telling how long it will take for it to be shipped" (couldn't even give me a time frame). Reason being because FDA has it on back order because of government shutdown. Ok, that's fine...but why not mention that during the ordering process (ordered a week ago after the shutdown)? Listen...I never leave reviews on anything but this is messed up, I paid for something and didn't receive it. If I knew what I know now, I would have just paid for Finasteride ($70) and went to my local drugstore and bought Rogaine to avoid all this BS.

Beware! Keeps is cheaper but Hims probably is better when it comes to customer appreciation. God bless and good luck!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Apr 16, 2019

Terrible fulfillment

By Phillip Z., Pflugerville, TX, Verified Reviewer

I ordered the drops 2 months ago and have not received it. They then canceled my order and did not refund me, I was then taken off the waiting list. Unethical and unorganized company, will never do business with them again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on May 10, 2019

Unethical

By Robert S., Saugus, CA, Verified Reviewer

This company is poorly run and has horrible customer service! You'll notice the good reviews are from people who have been with them long enough to experience results from the treatment they purchased. These results would be the same no matter who you purchased them from. My complaint is that after three months in they sent me a letter explaining that for reasons beyond their control their supply has run out. However, they were in the process of getting a new supplier and they would still provide a one month supply to tide me over until they could ship the three month supply I already paid for.

My one month supply never came and I contacted them to complain that for a treatment that requires consistency, this is not acceptable. To make it right, they allowed me to purchase Minoxidil on my own and they would apply the cost as a credit to my account. However, they accidentally canceled my Finasteride and one month later they again sent me an email explaining they still won't have Minoxidil and that now I'd have to wait till June!

Enough was enough so I canceled my subscription. To my surprise, they not only would not send me my reimbursement but almost three weeks later they sent me a three month supply of Minoxidil. I had already canceled my account, due to the fact that they said they would not have enough supply until June, and they sent me a three month supply of minoxidil anyway. When I contacted them about this they told me it was because I already paid for it! I explained that not only did I cancel my account before it shipped but they expressly told me they would not have enough supply anyway. My purchase should have been refunded since they did not deliver on our agreement. They refused to refund my purchase and my reimbursement. They only offered to add the credit to my account.

So, in summary, they expected me to have a two-month break in treatment and the only thing they offered in return was a credit. Why in the world would I want credit with a company that can't deliver on their promises and in spite of their miss calculations expect me to continue to support them? Stay away from this company. I believe the circumstances beyond their control are an inability to run a business. They sure as heck don't know what customer service is. I gave them two chances to make things right and they decided to stick it to me. Now, I'm happily paying $5 more a month to a competitor who so far has made good on their promises.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 24 People Have Voted

Posted on Mar 23, 2020

Keeps, you can keep it! No visible improvement in 1 year.

By Joel C., Wisconsin, Verified Reviewer

This is a placebo pill! I've taken them for over a year with ZERO improvements! Then you try to cancel and they put you through a million hoops and steps to do so!

I had to stop the credit card payment and send my cc company all my correspondence.

IF your product is so good, why do you have such shady non-professional business practices?!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Apr 21, 2020

Fake reviews

By Amey K., Detroit, MI, Verified Reviewer

I have checked several websites for reviews on "Keeps finasteride" drug and found "same positive reviews" on all of them as if they just copy-pasted it on every review site to make the company look good. I just received my first finasteride bottle today and wanted to reconfirm if I should go ahead since it states that it might affect my libido.

I haven't used the drug yet and now I am more skeptical about the results they claim on their site. I think I will unregister today. Please talk to your doctor before taking any meds.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Oct 19, 2021

Same product, terrible customer service

By Austin M. , Jackson, MS

Their finasteride is just a pill you can get at a pharmacy. It works, but when I tried to cancel I had to send multiple emails to their help account before anyone responded. They told me to fill out a cancellation form and I filled it out as soon as I got the email. They did not cancel my subscription and charged me again.

I called to get this taken care of and spoke to a service rep, he said they have had problems with the email before and it’s just easier to call. The supervisor I spoke to said I couldn’t get a refund because I never filled out the form. I told her I did and she treated me like I was lying.

Terrible company – zero transparency and no respect for their customers.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Easy to get started

Nearly impossible to cancel

Rude customer service

Overpriced

Helpful Review? 1 Person Has Voted
Showing 23-30 of 30

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