KiwiCo Review: Best Subscription Box for Kids?

By Lydia Noyes
HighYa Staff
Published on: Feb 21, 2019

KiwiCo is a children’s subscription service that sends you a box of innovative crafts, science projects and activities on a monthly basis. The company offers a wide selection of lines to suit different interests and age groups, and the projects they contain are meant to spark creativity.

The company began in 2011. Their website states that the KiwiCo team consists of educators, engineers, makers and rocket scientists who work together to produce fun and enriching STEAM (science, technology, engineering, art, and math) projects for all ages. It’s their goal to encourage kids to develop the foundational skills to become critical thinkers and creative problem solvers.

KiwiCo claims that they spend over 1000 hours designing and testing each crate and that they delivered over eight million boxes to happy customers at the time of writing. But do the results speak for themselves? If you’re questioning whether you should commit to this subscription crate, this article will go into the details.

How Does KiwiCo Work?

The central premise behind KiwiCo is that tinkering with the crates will provide kids with the confidence they need to think like creators and producers, rather than just consumers. By giving children regular exposure to educational crafts and science experiments, they will gain the confidence it takes to be creative.

To achieve these goals, the company offers a variety of subscription boxes tailored to suit each interest and age group. We’ve gone into detail about the crates that were available at the time of writing below.

Tadpole Crate

Designed for children under three, Tadpole crates provide developmentally-appropriate toys, a “Wonder Magazine” for parents with tips and creative activity suggestions to complete with your child, and access to online resources like printables, more DIY projects, and book recommendations. It also includes a “Tadpole Board” book with an age-appropriate story to promote early literacy skills.

Koala Crate

This crate is best for three- to four-year-olds, and it comes with enough high-quality material to complete 2-3 activities. You’ll also receive an activity guide for parents to support more creative thinking and online DIY ideas.

Kiwi Crate

Ideal for five- to eight-year-olds, the Kiwi Crate includes a “Maker Project” that provides a hands-on way to explore principles of art, science and engineering, and high-quality materials for crafts and tinkering. Kids also receive an engaging “Explore! Magazine” with comics and game and experiment suggestions.

Atlas Crate

This crate is meant for kids ages 6-11, and it consists of globally inspired projects to get children interested in learning about new cultures. Each order comes with high-quality materials and kid-friendly instructions for creative learning, as well as age-appropriate resource material and an “Atlas Adventure Book” for storing the collectible cards and stickers that come in each crate.

Doodle Crate

Designed for kids older than who have an artistic flair, each crate comes with the quality materials necessary to create fun DIY projects that kids will want to keep long after they make them. Each box comes with everything you need to complete the crafts, as well as an “Inspiration Sheet” and detailed instructions for getting started.

Tinker Crate

Best for active learners between 9 and 16, this crate provides the materials necessary to create an innovative STEM project and a blueprint with detailed step-by-step instructions. Kids will also gain access to online video tutorials as well as a print Tinker Zine magazine with additional activities and science experiments.

Eureka Crate

Designed to challenge all ages 12 and up, this crate gives you a science-based engineering project that promotes creative problem-solving and hands-on activity. You’ll receive high-quality materials with detailed instructions, and a Makers Guide to teach you more about the science and technology behind the project.

What Does KiwiCo Cost?

At the time of writing, all KiwiCo Crates but one follow the same pricing plan for a subscription:

  • Month-to-month: $19.95/month
  • Three Months: $19.95/month
  • Six Months: $18.50/month
  • Twelve Months: $16.95/month

The Eureka Crate pricing is slightly higher, as it costs $29.95 per month for month-to-month, $28.95 per month for three months, $26.95 per month for six months, and $24.95 per month for 12 months.

When you complete a purchase, you have the option to customize the subscription’s start date and to address the packaging directly to the child receiving it. All orders qualify for free shipping and the company states that you can cancel your subscription at any time without hassle, though you won’t be refunded for any months you haven’t used.

The company suggests directing any further questions you have to them at

What Do Previous Customers Think of KiwiCo?

Will your kids appreciate a subscription from KiwiCo? Looking at the perspectives of past purchasers is an excellent way to gain an unbiased view of the products.

We looked at published reviews of KiwiCo on both Influenster and Trustpilot and found that they told two different stories about overall customer satisfaction.

Influenster showed us that the company averaged just under 4.5 stars after almost a thousand reviews, while the company was ranked only two stars on TrustPilot. What makes up this difference in opinion? In our perspective, the crucial factor was customer service.

We wrote this review in early 2019, and most of the customer complaints we noticed seemed to be dated around the 2018 holiday season. Numerous reviewers reported that their orders came later than promised and that many didn’t make it before Christmas.

We also noticed complaints about lack of communication from customer support, with many reviewers reporting that the brand didn’t respond to emails quickly or answer their phones. KiwiCo commented on many of these reviews citing a busy holiday season as the cause of the delay, so there’s a reason to believe your customer service experience might be different if you contact them outside the holiday season.

Beyond delivery problems, we also noticed a few complaints from people who seemingly didn’t understand that their subscription would automatically renew unless they canceled it. This is a common complaint we see about subscription box companies, so we want to make it clear how important it is to read the terms of service carefully before signing on.

On the positive end of the spectrum, those who received their KiwiCo crates when promised seemed delighted with the purchase. Numerous customers reported how much their kids loved the crafts and science lessons and how exciting it was for them to receive mail each month.

Reviewers commented positively about the creativity of the projects and supplemental materials, though a few reported that the crafts seemed cheap and that they didn’t last more than a couple weeks before falling apart.

Likewise, many reviewers commented that having a multi-month subscription meant that their homes started to build up with kids crafts they didn’t know how to deal with besides throwing them away.

I asked a friend who experimented with the Koala kit what her opinion of the product was. She reported back to me that the five-year-old she worked with thought the crafts were “easy, peasy, lemon squeezy!” and that the crates kept her focused and entertained for a full ninety minutes- pretty impressive for a five-year-old.

What Kid’s Subscription Crate Options Are Similar to KiwiCo?

Those with children know how much they love receiving mail, and there are multiple subscription box opportunities available for kids that focus on creating learning. Two brands we chose to give a closer look are Bitsbox and Little Passports.

Bitsbox is a learning system that’s designed to teach kids the concepts behind real coding. The boxes are shipped out in a predetermined order so that each one introduces a new computer science concept that builds on the lessons before with innovative web-based projects each month. Kids can explore the effects of their codes in real time by personalizing and designing hundreds of included app programs.

Subscriptions start at $24.95 per month for a Basic Bitsbox subscription, and the boxes are designed for kids ages 6 to 12. Like with KiwiCo, these subscriptions renew automatically, though you can cancel them at any time.

Little Passports is similar to the KiwiCo Atlas crate, as it offers opportunities for kids to learn more about the world around them. The company lists four varieties (Early Explorers, World Edition, USA Edition, and Science Expeditions) to appeal to a range of ages and interest. These crates costs start at $12.95- 14.95 per month, and they include engaging stories with consistent characters each month.

Which subscription company is best for your child? That partly depends on their interests. Our research shows that KiwiCo crates tend to be the craftiest option, so they are ideal for kids who like to work with their hands and value creating unique keepsakes each month.

Bitbox is better suited for kids who love to problem solve on the computer, while Little Passports is best for kids who want to get immersed in story-based learning.

Our View: Should You Commit to KiwiCo?

As this report shows, it’s easy to understand why parents and children both have good things to say about KiwiCo. The subscription company offers plenty of customization for choosing crates that are age and interest appropriate for kids, and they encourage creative experimentation and learning for a variety of ages.

From the reviews we read, it’s clear that kids seem to appreciate the crafts and activities that come in KiwiCo crates. However, some parents commented that the projects weren’t always useful or exciting for kids once they completed them and that the crafts tended to pile up around the house until the parents threw them away.

Likewise, the company seemed to have some shipping and delivery problems at the time of writing that affected overall customer satisfaction.

KiwiCo crates seem best suited for kids that could benefit from some structured creative play in their lives. Each delivery is meant to be a launching point for further exploration, and the company offers plenty of options for securing the right crate for each age group.

If you sign up for KiwiCo, make sure you note the subscription renewal date, so you don’t end up paying for deliveries longer than you meant to.

Read 2 KiwiCo Customer Reviews and Complaints

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Average Customer Rating: 1.5
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 1 1 star:  1
Bottom Line: 0% would recommend it to a friend
Showing 1-2 of 2
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  • KiwiCo

    • By Marilyn C.,
    • Quincy, WA,
    • Jan 31, 2020
    • Verified Reviewer

    I bought 2 six-month gift subscriptions for my grandchildren. They received 3 crates each, then nothing for a year. We felt the crates were fun, but cheaply made and not very time-consuming. After a year they never contacted me, but sent my daughter an email saying they had sent 2 more crates! She thought I had reordered, but I hadn’t. I accessed my account and saw that they had sent the crates and planned on sending more the next month. Again, I had no contact from them! I assumed they had renewed my gift subscriptions without my authorization. They advertise you can easily cancel a subscription online, so I followed the instructions on their site. Where they say there should be a cancel button, there is only a hold subscription button where you can suspend your subscription temporarily! I had to contact them by email to get my subscription canceled. Also they have no means to talk to a representative. They did answer my email within a short time. I corresponded with them several times and learned they had only sent 3 months of my subscriptions when I ordered them. Then they realized they had a problem with their system a year later! So they started sending crates again, without notifying me of anything! They did agree to refund my money for the last 2 crates that I won’t receive. The crates they had already sent after a year, they told me they don’t accept returns! So I guess we have to keep them. I don’t feel the crates (doodle and tinker) are worth the cost. The quality is poor, and as I said, they are not very time-consuming for my grandchildren. I would not suggest this product or company.

    Bottom Line: No, I would not recommend this to a friend

  • Billing issues

    • By Steve B.,
    • Saunderstown, RI,
    • Nov 4, 2019
    • Verified Reviewer

    My grandchildren loved the packages. I hate the fact that KiwiCo just won't discontinue their services. They sure love to tap into my bank account. Their next bill is on them my bank will refuse payment. Listen to your customers KiwiCo!

    Bottom Line: No, I would not recommend this to a friend

Showing 1-2 of 2

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