Read 25 Kuna Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 1.8
Rating Snapshot:
5 star: 3 4 star: 1 3 star: 0 2 star: 4 1 star:  17
Bottom Line: 16% would recommend it to a friend
Showing 23-25 of 25
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  • 2 out 6 people found this review helpful

    Solid, reliable light...if you have decent WiFi.

    • By John Martin,
    • Connecticut,
    • Jan 9, 2018
    • Verified Reviewer

    It took me 10 minutes to install and connect the security light.

    It has worked reliably, as long as my ISP doesn't fail. Every time I've had a problem with my Kuna product, it has been because my ISP wasn't providing service.

    I also have a really good WiFi router and a few extenders. I wager every crappy review that complains about dropoff is someone with bad or slow service or subpar modems.

    Bottom Line: Yes, I would recommend this to a friend

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  • 10 out 12 people found this review helpful

    Would have been better off buying a decoy camera

    • By Kathy,
    • Edmonton, Alberta, Canada,
    • Dec 15, 2017
    • Verified Reviewer

    This camera is mounted on my garage, and it rarely works. It was constantly "loading" and fails to upload video. I rarely get to see a live feed, and any sort of notification I do manage to get is so delayed that any intruder would be long gone. The picture quality is also very poor, so it is difficult to make out a face or license plate number. The only plus is that it chimes, letting people know that there is a camera present. I think a decoy camera would be been a better choice than this product. Without paying for the premium package, any recordings are deleted after two hours. Paying $5 a month per device for a product that works this poorly? No thank you.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 16 people found this review helpful

    Customer service

    • By S. Levy,
    • Treasure Coast, FL,
    • Aug 29, 2017
    • Verified Reviewer

    I purchased two of their surveillance lights, and five days later all I have for my money is an acknowledgment from their somewhat invisible customer service department that there was a "problem" with my order. No available contact by phone. Currently rethinking my purchase. I can't imagine the frustration of not being able to solve a technical issue if they can't complete delivery on a timely basis. Not impressed. The old adage of "you don't get a second chance to make a first impression" comes to mind.

    Bottom Line: No, I would not recommend this to a friend

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Showing 23-25 of 25

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