LA Fitness

LA Fitness

Overall Rating

1.2

30 Customer Reviews

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Summary

LA Fitness sets itself apart from competing gyms by offering pools in nearly every location as well as child-care facilities that watch your kids while you work out.

Pros

  • Most locations have a pool and sauna
  • Childcare provided at nearly all locations
  • Signature Clubs offer a premium experience
  • You can negotiate your membership fee
  • Group classes are included in membership fees

Cons

  • The cancellation process is cumbersome
  • You have to pay for racquetball court reservations
  • Expensive if you just need weights and cardio equipment

Customer Reviews

1.2 Stars out of 30 Reviews
5 Star:0% 4 Star:0% 3 Star:10% 2 Star:3% 1 Star:86%
3% Recommend This Company
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Posted on Apr 1, 2019

Thieves

By Wilson B., Florida, Verified Reviewer

I give one star but would like to give a negative one. If you are thinking of joining this gym, please find another gym.

They charge for things that never tell you in front. I open an account for my son and three months later a charge for an annual membership, which they never say to begin with.

Second, his account was frozen for a while, and we were paying $10, however, when he went to the gym the account was unfrozen and they charge the $10, and $20 more when he returned to the gym. So crazy, these guys are a ripoff.

Give yourself a favor and go to another place! Avoid surprises.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Apr 18, 2019

5 year member

By Laurie S., Georgia, Verified Reviewer

I've been a member of LA Fitness for 5 years. We got a great deal when our former gym closed and LA bought up their contracts keeping the original terms. They have great amenities. This is the only gym I've belonged to that have a lap pool, courts, and dedicated rooms for group classes. BUT, I'm pretty angry with them right now over their personal training policies. I've been paying for and using sessions for over 2 years. Then my trainer left and a very close family member was diagnosed with cancer. So I decided to stop the sessions for a while until I knew what the family's new normal was going to be. Apparently, when you cancel training sessions, you don't get to keep any remaining sessions you have already paid for. So basically, they get to steal 2 months worth of training, i.e. $320.00, from me. I won't be making that mistake with this gym again. The monthly fee is too good to quit the gym, but I'll hire a non-employee PT when I start back up.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Jan 16, 2019

The sales manager lied to me.

By Yasaman S., California, Verified Reviewer

Be so careful. Do not go to this gym if you do not really have to. I got there and the manager told me there is no termination fee and I can cancel it at any time. He offered me $29.99 for all club and $0 initiation fee. It was not true, they charged me $60 extra at the first month and called it "the last month" and $30 after three months and called it "the fee after three months," so it is a $90 initiation fee. To my greatest surprise, I had to pay a $149 termination fee.

The verbal was totally something different than the contract. And the funny thing is that he did not let me see the contract at the time of signing. They ask you to initial the electronic pad multiple times. I did not know that it is like a car dealership, if I knew, I would never even get into that fitness center. They lie, put something else in the contract, and give you five days to review the contract and come back with a complaint.

Please look at the contract after leaving the club. It is totally different from what was verbally explained. Do count on what is said by the sales manager read the whole thing. It is a systematic fraud and everyone in the company knows about it and it is so acceptable among them.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Sep 10, 2019

Overall value vs cost.

By Bill H., Cape Coral, FL, Verified Reviewer

My first impression of LA Fitness was so-so.

But the big "+" was the short drive from my house.

I joined with myself and my two girls. At first was the tour. It went well but was met by a salesperson that didn’t show much enthusiasm and sounded very routine.

The initial cost ended up being around $350.00. That included the first month's dues and a registration fee. I don’t have the original breakdown but sounded high.

I feel that their goal is to constantly pound you for more money. A trainer wanted to coach me for an additional $160.00 a month.

There is also a yearly fee they charge that was collected after my first month there!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Jul 9, 2018

Sales associates do not listen actively

By Kyle W., Irving, TX, Verified Reviewer

I signed up for a 5-day free pass to try out the club. I wanted to see what the basketball games were like. I was given a 1-day pass even though they emailed a 5-day pass. I was told if I didn't go through their questionnaire and tour I'd have to pay $15. They asked what my goal was and I said to play basketball. They tried to force personal training on me when it is completely irrelevant. I told them I will sign up if the games are good. They tried to force me into a 1-year membership. Salespeople are a joke there. They just kept data dumping on me rather than understanding what I want. Nice club, mentally challenged staff. Games were pretty weak. 24 Hour Fitness Irving is much more competitive and safe (lots dudes fouling in jorts and sandals).

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Aug 9, 2018

Less value going forward

By Fred S., Roswell, GA, Verified Reviewer

I have been a member for about 15 years and have generally been a satisfied customer. But I think the company is changing its business strategy for the worst. A fairly new club that opened near me about two years ago offers no racquetball, no sauna, no jacuzzi, and a very narrow pool. I was told that will be typical for new clubs going forward. Thus, the amenities mentioned in the article cannot be taken for granted.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jan 2, 2020

So what

By Ricky S., Clearwater, FL, Verified Reviewer

Belonged to LA Fitness, canceled membership, gave 8 weeks notice, LA still took money out of my account for months. There was a class-action lawsuit, LA loses. 10 years later thought about coming back, was treated like "so what," gave the highest price monthly. Also since I was a prior member should have been given the lower rate, but so what, too bad.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jan 9, 2020

Don’t accommodate relocation

By Linda F., East Gwillimbury, Ontario, Canada, Verified Reviewer

Disappointed that LA Fitness was unwilling to accommodate the change of a single location for me. Not only were they unwilling, but they sent me on a song and dance before getting to the conclusion of unwilling to help. I was passed along to no less than four people before I finally got the answer that if i wanted to change gym locations I would have to purchase a multi-club membership and pay double. All I wanted to do was change my single location to another single location due to relocation.

Loved the gym, disappointed with the absolute lack of support and disregard for life changes. Have been forced to change gyms and go to a Good Life Fitness.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jun 21, 2018

Horrible

By David G., Los Angeles, CA, Verified Reviewer

The air conditioner is not on at certain times, and the Wi-Fi is on a timer and doesn’t work in most parts of the gym. The staff just does not care at all any time it’s a problem. Their response is "we have to contact the head office," which is just a BS answer and nothing changes. I would not recommend LA Fitness at 1628 N el-central. I'll do my two months here and am going to a better gym like Equinox gym; it’s more, but I’m sure it's better than this dump. I hate LA Fitness. Stay away.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jan 11, 2020

You don't "NEED" my darn email address!

By Marvin G., Florida, Verified Reviewer

I was going to renew my membership to the local club. The guy at the counter started from the BEGINNING of the GD application, after I already told him the ONLY information that had changed was my insurance company...what's your zip code, email address...etc. I do NOT give out my email address anymore because of the CONSTANT email scams! He said he couldn't complete the membership without it. I turned around and walked away! Good bye LA Fitness!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Mar 18, 2020

My first day at LA Fitness

By Yuliia O., Mississauga, Ontario, Canada, Verified Reviewer

Just bought my membership card on Sunday, after being bombarded by phone call of their sales. They offered a free evaluation and program completion with the instructor. Scheduled for Monday, 12 pm. I arrived at 11:20 and was introduced to the instructor, who said he needed to have lunch, which was totally ok for me since I wanted to do 30 minutes cardio. After returning to his desk, I found this instructor Conrad still eating his meals, halfway actually. I politely said that it is 12 pm already. He replied he could not have his lunch due to some customers' calls and that I should wait.

I said I had an appointment booked after this introductory session. But probably Conrad was too hungry to stop eating lunch.

Are you interested in people only before you sell membership? Selling is one thing, but keeping customers is more important.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted
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