About Le Tote

Le Tote allows you to rent unlimited apparel and accessories over the internet for one low, monthly price. All your items are sent directly to your door within 2-3 business days in boxes (or totes), which means that you’ll always have something new to wear.

In addition to their current collection, Le Tote receives thousands of styles and new arrivals every day, which are added bi-weekly. This includes the “hottest looks” from up-and-coming designers and brands, as well as better-known names like BCBG and French Connection.

Have questions about Le Tote? The HighYa team has researched some of the most popular subscriptions services, so we can provide you with answers and let you know how Le Tote stacks up against the competition.

First, how does Le Tote work?

How Le Tote Works

Le Tote is free to browse—but in order to browse, you must first sign up. Luckily, this is simple and only requires that you enter your email address (you can update your account information later if you decide to proceed).

Step 1: Adding Items To Your Closet

First, you’ll start off by completing a short questionnaire: What size was the last top you purchased? What size was your last little black dress? And so forth.

Then, you’ll be shown pictures of dozens of different styles of clothing and accessories. If you like one, click on it, which will add it to your closet; a “collection of items that you would want to receive in your totes.”

Pro tip: If you’re in a rush, you can skip the questionnaire and immediately begin browsing the Le Tote website by section, such as New Arrivals, Collections, Clothing (categories like dresses, tops, skirts, etc.), and Accessories (bracelets, earrings, scarves, and the like).

Find something you like? Click the heart icon in the lower left-hand corner of the page, which will add it to your Closet.

Step 2: Receiving Items In Your Closet

Then, when you have enough items in your closet, one of Le Tote’s stylists will hand pick a total of 5 (three garments and two accessories) and send them to your door. Try these items for as long as you’d like, whether it’s a week or a month.

If you like some of the pieces you received, you can keep it and send the rest back using the included prepaid envelope. Le Tote claims this can save you 30%-50% off retail (we’ll talk more about pricing in a moment).

Step 3: Receiving More Totes

As soon as Le Tote receives your return shipment, they’ll charge the card on file for any items you decided to keep.

Any items you didn’t keep will be dry cleaned, machine-washed, and/or disinfected and reviewed by Le Tote’s Quality Control Department.

They’ll also immediately send you a new tote with 5 more items, and the process begins anew. There is no limit to the number of totes you can receive each month.

Want to customize what you receive in each tote? You can log in to Your Style Profile and “opt out of receiving certain prints, colors, or items (i.e. earrings).” Also, be sure to rate all the items in your closet, which can further help you receive products suited to your preferences.

How much will all this style and fashion cost you?

How Much Does a Le Tote Membership Cost?

A monthly Le Tote membership will cost you $49, which is billed on a recurring basis. You can also add insurance for an extra $5 (covers all damage) per month.

Each tote will contain items worth $250+, and you’ll receive your first one within 1-2 business days of signing up.

As we mentioned above, all Le Tote’s totes include free USPS Priority shipping each way, so it won’t cost you anything to send your items back. And after the company receives your tote, another will immediately be sent your way.

Le Tote provides a 100% satisfaction guarantee on all the items they sell through a 14-day refund policy. There aren’t any contracts or commitments of any kind and your shipments can be paused at any time, although the only way to cancel or request a refund is by calling customer service at 844-899-TOTE (8683).

Since price is such a big factor, how does Le Tote compare to the competition?

Other Women’s Clothing Subscription Services

If you’re a woman, whether you’re interested in clothes, accessories, shoes, beauty products (or all of the above), there’s almost certainly a subscription service to meet your needs. Specifically for clothes, this includes the likes of Wantable, Gwynnie Bee, The Ms Collection, and more.

How different are many of these services from Le Tote? Outside of pricing and the clothes they offer, not a whole lot. Most gather your personal preferences through a short questionnaire and “liking” items in your account, give you the ability to try before you buy, and offer steep discounts off retail prices.

Why do we mention this? Because the clothes we purchase are based almost wholly on personal preference, so what works for you may not work for someone else. This is why it’s so important that you research all your options, and HighYa is a great place to do just this!

Although Le Tote’s monthly price might be higher than much of the competition, you can receive as many totes as you like per month. Want something new every few days? Le Tote can accommodate, which could provide a much higher level of value.

Speaking of personal preference, what are Le Tote’s customers saying?

What Women Are Saying about Le Tote

Le Tote has been in business since 2012, so there were a lot of online customer reviews about the company. Unfortunately, the majority of these were sponsored by Le Tote, where the author received a free tote in exchange for a review. Essentially all of these were positive.

In fact, when searching online for “Le Tote reviews,” there were only two unsponsored results within the first three pages of Google, both of which were negative:

One reviewer named Seriously Sarah gave her overall experience with Le Tote a D-. While some of this had to do with personal preference (as we discussed above), she was:

  • Sent items that weren’t in her Closet or that didn’t match her preferences,
  • Felt the company’s items weren’t very good quality, and
  • Referenced repeated delays receiving totes (some of which was caused by the USPS, although the author mentioned that items she requested were frequently out of stock, causing further delays).

Sarah did note that Le Tote’s customer service department was responsive to her requests, although ultimately, their business model interfered with a positive solution.

YouTube reviewer Jenny Orellana also had a negative experience with Le Tote and claimed that:

  • Her clothes looked very worn (one item’s tag had even been re-sewn on the garment several times),
  • One garment was stained and another “smelled like sweat,” and
  • A necklace appeared to have been improperly repaired by a previous customer, so it didn’t lay flat. This appeared to have been missed by Le Tote’s Quality Control department.

Jenny said that she did like one included bracelet, but felt it wasn’t enough to keep her as a Le Tote customer.

Le Tote only had 2 closed complaints with the Better Business Bureau at the time of our research, which earned the company a B+ rating (as of 9/3/15).

Given all of this, is Le Tote worth giving a try?

Should You Become a Le Tote Member?

Le Tote is often called the “Netflix of clothing,” but does this mean you should sign up?

When it comes down to it, Le Tote’s two primary claims to fame are 1) the clothes they offer and 2) their subscription price.

As we learned in Sarah’s review above, some of the clothes might be to your taste while others won’t, and is largely dependent on personal preference—just like with any other subscription service.

Compared to other companies though, Le Tote’s unlimited boxes for $49 per month ($54 if you include insurance) certainly separates it from the competition. As such, if you’re a fashion junkie and could imagine placing more than a couple orders per month, this could provide you with even greater value.

Regardless of all this, perhaps the biggest consideration for Le Tote is that even if you like many of their items, and even if you appreciate saving 30% to 50% off retail, it’s still used clothing that you might find for much less elsewhere.

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13 Consumer Reviews for Le Tote

Average Consumer Rating: 1.7
Rating Snapshot:
5 star: 2 4 star: 0 3 star: 0 2 star: 1 1 star:  10
Bottom Line: 15% would recommend it to a friend
Showing 1-11 of 13
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  • Do not waste your time!

    I have been doing Le Tote for over a year. This review is based on someone who lives in a condo rather than a house. Be aware that Le Tote uses the US Post Office for shipping, not FedEx or UPS. As a result, shipping is really slow and unreliable. There is a 50% chance my boxes get shipped directly to the post office rather than my condo. Not having a car and living in downtown Chicago, this is extremely inconvenient.

    The latest mishap happened when I didn't receive my tote at all and then called to ask what happened to the order. The rep on the phone said, "don't worry, you won't be responsible for paying for it (of course), and we can give you an additional 7 days added to the membership." What? How is that helping me get the items I needed before a work trip. I would have gone to the post office to pick it up, but I needed to know where it was.

    When I asked if they could give me the address of where the box was, he said, "sorry I already tagged it as missing so now it's too late." I asked to cancel the membership, and he was glad to do so. So I paid for an entire month and never received any of my items.

    Great customer service Le Tote. I also use Rent the Runway, which utilizes UPS and your items actually get delivered within a couple of days. Rent the Runway has way better quality clothing and customer service is impeccable compared to Le Tote.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 1 people found this review helpful

    Only if I were desperate

    • California,
    • Oct 17, 2017
    • Verified Reviewer

    I would recommend LeTote for:

    - People who have recently gained or lost a lot of weight and don't want to buy clothes in new (hopefully temporary) sizes.

    - People who are starting new lives (out of rehab/prison/bad relationships) and need something until they get their lives together.

    - Victims of a natural disaster.

    This is absolutely NOT the place for fashionistas. The clothes are not at all designer. Most are polyester and look cheap and unflattering on the models. I decided to try anyway, but when I found they replaced items in my tote (Check the FAQ's - if they don't have what you want they'll replace it without asking), I canceled.

    The cancellation was a one-click thing, and they say I'll get a refund, so let's hope that's true. Then I will have only wasted way too much time and some of the love I felt for Karen and Georgia at MFM.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Like it all the time, love it sometimes

    I received Le Tote as a Valentine's Day gift this year (2017), so the first month was zero risk for me since it was fully paid for.

    I had a great experience initially picking out new styles that I never would’ve been bold enough to purchase and selecting cute adjuncts to my relatively sparse wardrobe. I got tons and tons of compliments on many pieces though some turned out to be total duds that I would return without wearing (a weird cut, an ugly color, just not quite right on my body type, etc., nothing agregious).

    Then came summer time. My summer wardrobe is also already pretty good, and I didn’t see a lot of summer styles that I liked. I thought of canceling all together but chose to suspend my subscription until my interest could be renewed (if ever). This was easy to do on the profile page (there is a pause and a cancel button on the profile page). Anyway, I forgot about my subscription, since I’m both busy and sometimes totally absent minded. The pauses automatically came off three months later, and I got an email saying my tote was ready to be approved! Annoyed, I paused the subscription again. I got charged nothing, and it was again as easy as point and click.

    Buuuut, a few weeks ago I decided, fall is here! I want to try out some sweater dresses and vests without having to foot the bill for a shopping spree. So I reactivated (again, point and click).

    I got the first box, and they sent an article that was the wrong size (my own fault, sort of, since I selected the piece). I emailed them complaining, and I received an email back the same day saying I would get an extra piece next box, free of charge. Awesome! Then the next box got stolen upon delivery (hey, I live in a big city, there are jerks every where!). I told them, this time on the phone since I was fearful that I would get charged for the items if I didn’t explain that I wasn’t home when USPS delivered and I suspected theft. The call was quick (about 7 minutes) and Le Tote styles a new box within 10 minutes that was ready to ship!

    Overall I am very pleased with Le Tote for both trying new stuff and building my closet with cute new staples (I usually keep 1-2 items a month). For reference I am in my mid-thirties, I’m a professional, fashion forward but no fashionista. Here are my pros and cons if you skipped through my above novel.

    Pros:

    - Lots of interesting styles to try.

    - Decent quality clothing (brands I know, unlike some like stitch fix).

    - Fast shipping.

    - Great customer service (I’ve paused my subscription and had to report problems both online and on the phone. All good easy experiences).

    - Some pieces priced well for keeping/purchasing.

    Cons:

    - Subscription is not cheap.

    - Tempting to keep more pieces than you probably should.

    - Phone help is Pacific Coast hours (doesn’t matter for all, but as an east coaster, I don’t love this).

    - Actually requires a decent amount of browsing and modifying tote to get stuff you’re going to love.

    Tips:

    - Fill your online closet.

    - Provide lots of feedback on sizing so that they can recommend appropriate sizes in different designers.

    - Swap out your styles, don’t just leave it to the stylists. They always pick a few good things and a few duds.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Worse customer service than Comcast

    • Lancaster, PA,
    • Sep 25, 2017
    • Verified Reviewer

    I received one tote from Le Tote. It was OK, but I wasn't overwhelmed. Le Tote sends out NO notifications that your items are due; they call this caring for their customers? I think not. To cancel my subscription I had to jump through too many hoops; you have to email Le Tote and ask to be unsubscribed. Again, this (to me) is a slightly deceptive practice. I had a similar experience when I tried to cancel my daughter's ProActiv account. Shady business, as is Le Tote.

    My next steps are to report Le Tote to the BBB and to file a complaint with the Federal Trade Commission for misleading customers with its shoddy service and questionable business practices.

    Bottom Line: No, I would not recommend this to a friend

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  • Not worth it

    • California,
    • Sep 6, 2017
    • Verified Reviewer

    They send you totes with wrong sizes even though you clearly put your size, so basically, you pay and don't get use out of the tote. I ordered and waited for my first order, got the pieces I wanted and which I selected to go together, and they sent a pair of jeans in size 25 even though I clearly put my size in my order. I called customer care, and they said: "well, you can send it back." It is so not worth my time to waste with this company. Oh, and you get to speak with an Indian call center. Bonus.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Plain awful!

    • Baltimore, MD,
    • Aug 29, 2017
    • Verified Reviewer

    The clothes are boring, very used and I feel like a very basic selection. Beyond that, trying to cancel is impossible. I was sent out a tote (and charged) after requesting to cancel. I was charged for two months because I was traveling for work and wasn't able to send it back (all after requesting to cancel twice!). Beware of putting the service on hold as well; you are still charged the monthly fee and receive nothing. I'm tempted to file a complaint with the BBB as I feel they are a bit deceptive in their practices.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 7 people found this review helpful

    I loved Le Tote

    • California,
    • Aug 8, 2017
    • Verified Reviewer

    This Sarah person who wrote the blog review sounds like one picky person. I tried Le Tote on the $59 a month tote and loved everything! They sent me things that I would normally wear after I had picked them out on my customization sheet. The clothes were Nordstrom-type quality, and I received my second tote within a few days of returning my first. If you want Saks Fifth Avenue clothing, Sarah, maybe try to go to Saks and not a subscription service. I am a Nordstrom type of girl, so it works for me.

    Bottom Line: Yes, I would recommend this to a friend

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  • 8 out 8 people found this review helpful

    No way to talk to a person

    A free trial that turned into paying for nothing. Other subscription services will send you reminders that your box is due back or about to be charged again. This one doesn't. Yes, it is my responsibility to manage my bills, but a reminder is a very simple way to show they care about their customers.

    The Help Center locks you into an endless list of FAQs with no way to talk to a customer service rep. They don't even share a customer service email until you ask how to cancel, which I just did. The auto response email tells you their business hours but still doesn't provide a customer service number. And there is no way to simply cancel through the website. All indicators that this is a money grab, not a fashion service.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Not worth it

    I was looking to step up my wardrobe and decided to check La Tote out. Wishing I never did. I tried it out and didn't really like the clothing selection. Often things they recommended didn't fit me right, and several times the pictures didn't match what they sent me. I decided to cancel. I have emailed them four times now asking to cancel my subscription but instead, what do they do? Don't respond to my emails and charge me. The phone number goes to an answering machine that says they will resume taking calls in April. Well, it's July. Now I'll need to contest the charges with my bank and hope I get them back. Don't waste your time with this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Awful!

    • Wisconsin,
    • Jun 30, 2017
    • Verified Reviewer

    This company's customer service SUCKS. I didn't realize it was a rental, thought it was more like Stitch Fix, so the first tote I kept a shirt, I paid $39 for the tote and another $59 for the shirt. TOTAL ripoff, so I tried to cancel, but you have to email them or call, so I sent an email. The lady said I needed to return the tote I had to be able to cancel, so I did. I received another tote, turned around and shipped that one back and just received an email that I need to customize my tote! What the heck, don't they understand?

    I have emailed them twice now and no response. I am MAD. I better get my money back!

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Unexciting clothes and they give your info to 3rd parties

    • San Francisco, CA,
    • Jun 14, 2017
    • Verified Reviewer

    Ok, so this seemed like an interesting idea. You have to log in to browse, so I made an account. Silly me used my real email and address.

    After looking at their totally underwhelming selection of clothes, I decided it wasn't worth the money. I unsubscribed and emailed them to ask to delete my info from their database. After a few rounds of being evasive, the rep said "as we use outside companies to manage our mailing list, I have updated just our account system, but there is no actual account to cancel or remove."

    I'm in marketing. I've used 3rd party e-mail platforms to manage a subscriber base. You can delete their emails and personal info.

    Best case scenario, the rep had no idea what she was talking about. Worst, they're selling your info to 3rd party advertisers, and you will get (even more and more and more) junk mail. Ugh.

    So total lame clothes, and shady practices. Probably just don't.

    Bottom Line: No, I would not recommend this to a friend

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