Our return of the Contour Legacy Leg Pillow with Head Pillow was not due to quality. The quality of the products was good. It simply did not do the job for us. We tried the products for a week and decided to return them. While a bit complicated, the return procedure was fairly standard. The bottom-line refund was the surprise! As stipulated in the Return Authorization Procedures...the refund is "less shipping and handling.'' Our total payment was $68.42 of which $23.96 (i.e., 35%) was Shipping and Handling. Our Money Back Guarantee refund was, therefore, $44.73. In addition, it cost us $18.63 to ship the items back. Therefore, for this transaction, we paid $87.05 (initial cost + return shipping). And our "refund" was $44.73. Our Money Back Guarantee returned 51% of our total cost. So - the company makes money whether we keep the product or return the product.
LESSON LEARNED - Before purchasing online or via telephone, make sure you clearly understand the company's definition of "Money Back Guarantee." In our case, the definition was "You will receive a 51% refund of your total purchase cost and return shipping cost!"
Bottom Line: No, I would not recommend this to a friend