Start your review of Contour Legacy Leg Pillow:
  • 14 Customer Reviews
  • 7% Recommend This Company
1.6 out of 5
5 star: 7% 4 star: 0% 3 star: 0% 2 star: 28% 1 star: 64%

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  • Sorry customer service

    • By Al S.,
    • Florida,
    • Mar 13, 2019
    • Verified Reviewer

    I ordered two single deluxe cooling gel and cooling fabric upgrade leg pillows on January 12th, I sent email on March 1st asking about my order. I get an email back on March 3rd saying I needed to update my payment method. They had me down for four pillows with the price of $124.01, I told them I only needed two pillows, they changed the order to one pillow. I got disconnected and called right back and told them I needed two pillows, they informed me they couldn't edit the order, that they could cancel and redo it. It would take another 4 to however many weeks to get the order. Canceled order. These people do not try to help you, bad customer service.

    Bottom Line: No, I would not recommend this to a friend

    • Apr 4, 2019

      Company Response from Contour Products

      Good Afternoon Al,

      For me personally, there is nothing worse than hearing about a customer having a negative experience with us. While we are a small company out of Charlotte, NC after we launched the TV product, we received very high response which we didnt expect - which means we had to outsource some of our customer service. To hear they are not providing the same quality service as we would internally, is something we will work on with that off-site internal team.

      While their customer support is still a reflection of our brand, I do want to make this up to you and rectify any issue you have had. Please contact us directly at 800-950-0230, we are available Mon-Friday from 8:30am - 5:00pm.

      I will make sure our Customer Service team in house takes care of you :)

      Have a Comfortable Day!

      Kate @ Contour


  • Customer service was rude

    • By Emma B.,
    • Lexington, KY,
    • Mar 12, 2019
    • Verified Reviewer

    They took two charges out on two different days, who does that? Then the lady was rude. I will never order again. Customer service was very unprofessional. I asked for a supervisor and she said there wasn't one. All I got was the same thing over and over again.

    Bottom Line: No, I would not recommend this to a friend

    • Apr 5, 2019

      Company Response from Contour Products

      Good Afternoon Emma,

      I am so sorry to hear about your experience, and apologize on the behalf of the Customer Service rep that you were interacting with. I do want to address this internally, so if you can provide your order number & date of call, I can have the Customer Service Director find out from the phone records who was the one who handled that call and review the call with them and take necessary remedial actions.

      At Contour, we hold our customers in very high regard. While typically we aim to help resolve pain points related to your pain and discomfort, if your pain point is with us, that is taken very seriously and will be addressed as such.

      Along with any other customer that feels that they have had a negative experience with our brand, whether pre or post-transaction, you can reach me directly at our corporate office in Charlotte, NC Monday - Friday from 8:30 am - 5:00 pm (I typically am around outside those office hours as well). Or if you prefer, I may be emailed at support@getlegacypillow.com.

      Again, I do apologize for the experience you have and rest assured that appropriate action will be taken so you or any other customer ever has to feel that way.

      Have a Comfortable Day!

      Kate @ Contour


  • Legacy pillow

    • By Ruth D.,
    • Washington,
    • Mar 10, 2019
    • Verified Reviewer

    I ordered the Legacy Pillow back on January 6, 2019 and still have not received it, and have called them a number of times saying that it has been shipped but still have not heard from them. I would like my order or my money refunded.

    Bottom Line: No, I would not recommend this to a friend

    • Apr 4, 2019

      Company Response from Contour Products

      Good Afternoon Ms Ruth,

      I do personally want to apologize for any inconvenience or frustration that this may have caused. I did personally look into this (thank you highya for offering customers a place to put order numbers). It does look like your order was shipped and delivered on 3/06. You can verify your tracking information here:

      https://www.fedex.com/apps/fedextrack/?tracknumbers=9274899990343753507694

      My concern is that it has been shipped but may have been mis-delivered. Which we would need to open a claim with the shipping carrier as well as If that is the case, we will need to have the fulfillment center verify your address & get this reshipped for you immediately.

      To ensure that this is resolved quickly for you, please contact us directly at 800-950-0230 (this is our corporate office number) and we will be sure to resolve this as quickly as we can.

      Have a Comfortable Day!

      Kate @ Contour

      P.S. - if you prefer you can email me directly at support@legacypillow.com, which is an inbox I monitor directly as well :)


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