Read 13 Contour Legacy Leg Pillow Customer Reviews and Complaints (Page 2)

Write a Review
Average Customer Rating: 1.5
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 0 2 star: 3 1 star:  9
Bottom Line: 8% would recommend it to a friend
Showing 12-13 of 13
Sort reviews by:

  • 14 out 15 people found this review helpful

    Customer service was rude

    • Lexington, KY,
    • Mar 12, 2019
    • Verified Reviewer

    They took two charges out on two different days, who does that? Then the lady was rude. I will never order again. Customer service was very unprofessional. I asked for a supervisor and she said there wasn't one. All I got was the same thing over and over again.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • Apr 5, 2019

      Company Response from Contour Products

      Good Afternoon Emma,

      I am so sorry to hear about your experience, and apologize on the behalf of the Customer Service rep that you were interacting with. I do want to address this internally, so if you can provide your order number & date of call, I can have the Customer Service Director find out from the phone records who was the one who handled that call and review the call with them and take necessary remedial actions.

      At Contour, we hold our customers in very high regard. While typically we aim to help resolve pain points related to your pain and discomfort, if your pain point is with us, that is taken very seriously and will be addressed as such.

      Along with any other customer that feels that they have had a negative experience with our brand, whether pre or post-transaction, you can reach me directly at our corporate office in Charlotte, NC Monday - Friday from 8:30 am - 5:00 pm (I typically am around outside those office hours as well). Or if you prefer, I may be emailed at support@getlegacypillow.com.

      Again, I do apologize for the experience you have and rest assured that appropriate action will be taken so you or any other customer ever has to feel that way.

      Have a Comfortable Day!

      Kate @ Contour


  • 17 out 19 people found this review helpful

    Legacy pillow

    • Washington,
    • Mar 10, 2019
    • Verified Reviewer

    I ordered the Legacy Pillow back on January 6, 2019 and still have not received it, and have called them a number of times saying that it has been shipped but still have not heard from them. I would like my order or my money refunded.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • Apr 4, 2019

      Company Response from Contour Products

      Good Afternoon Ms Ruth,

      I do personally want to apologize for any inconvenience or frustration that this may have caused. I did personally look into this (thank you highya for offering customers a place to put order numbers). It does look like your order was shipped and delivered on 3/06. You can verify your tracking information here:

      https://www.fedex.com/apps/fedextrack/?tracknumbers=9274899990343753507694

      My concern is that it has been shipped but may have been mis-delivered. Which we would need to open a claim with the shipping carrier as well as If that is the case, we will need to have the fulfillment center verify your address & get this reshipped for you immediately.

      To ensure that this is resolved quickly for you, please contact us directly at 800-950-0230 (this is our corporate office number) and we will be sure to resolve this as quickly as we can.

      Have a Comfortable Day!

      Kate @ Contour

      P.S. - if you prefer you can email me directly at support@legacypillow.com, which is an inbox I monitor directly as well :)


Showing 12-13 of 13

Write a Review for Contour Legacy Leg Pillow!

Share your experience to help others shop smarter & discover great products.

Write a Review