Start your review of Lemonade Insurance:
  • 196 Customer Reviews
  • 89% Recommend This Company
4.5 out of 5
5 star: 82% 4 star: 5% 3 star: 1% 2 star: 0% 1 star: 10%

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  • Hands down the best investment experience

    • By Sameer Halai,
    • San Francisco, CA,
    • Dec 30, 2017
    • Verified Reviewer
    Overall Experience:

    My car was broken into while I was having dinner. They went into my trunk and stole my backpack that had my camera, laptop, iPad, etc., which adds up to a lot of value. It was very shocking, and I was very worried at the financial hit.

    I went through the claims process at Lemonade, and it was the best experience I have ever had. It took me 20 minutes total to file the claim, most of the time was me looking for old receipts, the actual time with Lemonade was minutes via the very smart chat interface. And next morning, I woke up to an email saying my claim had been approved. No haggling, no back and forth. Just direct and straightforward.

    I wish more businesses around the world worked this way. Thanks Lemonade!

    Bottom Line: Yes, I would recommend this to a friend


  • Woah

    Overall Experience:

    After spending the holiday on the East Coast, I arrived back home to San Francisco only to lose my expensive camera and all my lenses on the subway. I had them insured with Lemonade. They approved my claim in less than a day and answered a question on the weekend. Amazing service, extremely affordable, nice app. I am walking away from this experience hugely impressed.

    Bottom Line: Yes, I would recommend this to a friend


  • Jen was great

    Overall Experience:

    I've never had such a positive, easy, and friendly experience with an insurance agent. Jen explained everything about my claim very clearly and got me as much money back as possible. Thank you Jen!

    Bottom Line: Yes, I would recommend this to a friend


  • The best!

    Overall Experience:

    My bike and kit were stolen while I was on vacation. Lemonade made recovering from the loss a breeze. The bot walked me through every step of filing my claim, even teaching me how to report the theft to the police! It couldn't have been a smoother experience. My claim was resolved in under an hour. So glad I found Lemonade because without their easy processing, I would never have purchased insurance.

    Bottom Line: Yes, I would recommend this to a friend


  • Claim

    Overall Experience:

    I tried very hard to file a claim online, but Maya, from Lemonade, emailed me to tell me to find a friend to borrow a smartphone, which I did, and the claim was easy after that. It was fast and easy, just like your reviews.

    Bottom Line: Yes, I would recommend this to a friend


  • Fast, friendly, understanding

    Overall Experience:

    They walked me through my claim and responded promptly to any questions I had. The Lemonade team called me personally and helped me throughout my claim. I would recommend this company to family and friends.

    Bottom Line: Yes, I would recommend this to a friend


  • Incredible service, best insurance I've ever had.

    Overall Experience:

    I am amazed. Their underlying business premise is to provide actual coverage for their clients. Unlike every other insurance company, they are not driven by profit. It seemed to me that employees under the former model were trained to act like an obstacle to receiving your claim rather than facilitate the process.

    The experience, from the very beginning, has been awesome. Easy, fair prices, straightforward, and when one of my prized antiques was damaged from a neighbor's flooded toilet, my claim was processed in an efficient and expedited manner. I've never known an insurance company like this and I'm certain this is the company I will stick with.

    Bottom Line: Yes, I would recommend this to a friend


  • Exceptional customer care

    Overall Experience:

    I had my laptop stolen, and I submitted the case to Lemonade. In barely within a week, Lemonade replied to me, investigated the claim and sorted it out. Special reach-out to the customer care department for constantly being available when needed and helping me get over my loss. The team at Lemonade took matters into their own hands as if the stolen property was their own! Kudos.

    Bottom Line: Yes, I would recommend this to a friend


  • Incredibly fast and easy claim service

    Overall Experience:

    My claim was approved in under 30 minutes. While I will never recover the exact items that were taken, Lemonade made it easy to get as close as I can with as little hassle as possible.

    I had a case with my Nintendo Switch, games, and accessories stolen from my hotel room while on vacation at Universal Studios. We waited almost two weeks to file our report just to make sure we didn’t mistakenly leave the item at home. Despite the fact that we were away from home, had no idea who took it, couldn’t verify a couple of ownership receipts due to gift-giving, and were uncertain of the exact time of the theft, our claim was approved quickly.

    They said to expect a couple of days for the wire transfer to come through, but it still took less time for my online claim to be processed than it took me to fill out my online police report.

    The claim process itself, as well as the insurance service and coverage calculators, are intuitive and user-friendly. I can’t recommend the service enough.

    Bottom Line: Yes, I would recommend this to a friend


  • Best insurance experience!

    Overall Experience:

    What should have been an extremely stressful situation, was a breeze with Lemonade. Lemonade's automation makes the claims process painless though the customer service is what makes the real difference. Jen and the others that I dealt with were kind, professional and worked fast to ensure we were back on our feet as quickly as possible. I know I am in good hands with Lemonade and would recommend to anyone who is considering them!

    Bottom Line: Yes, I would recommend this to a friend


  • Claims experience

    • By Chad Long,
    • Pasadena, CA,
    • Jan 27, 2018
    • Verified Reviewer
    Overall Experience:

    I accidentally threw away my wife's engagement ring during a routine kitchen clean up. My wife was devastated, and I cried a little in the inside myself because the ring cost me many years of savings. I contacted Lemonade and Kristina O. assisted me all through the claim. She was professional and treated me with empathy. She assured me she will take care of everything and there is no need to worry.

    In a matter of weeks, the claim was complete. She followed up with me throughout the entire claims process. She was absolutely a pleasure a work with! Great job Lemonade!

    Bottom Line: Yes, I would recommend this to a friend


Showing 12-22 of 196

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