Read 195 Lemonade Insurance Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 4.5
Rating Snapshot:
5 star: 161 4 star: 11 3 star: 3 2 star: 0 1 star:  20
Bottom Line: 89% would recommend it to a friend
Showing 23-33 of 195
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  • 2 out 2 people found this review helpful

    The most expensive fall

    I purchased their renters policy because of the advertising on social media. To be perfectly honest I didn't know what to expect because of the name. However, I had been contacting the company I have auto insurance through to bundle and had never gotten called back. I ran quite and was really inexpensive for what all I needed.

    Well, approximately eight days after I set up, I fell on ice due to our awful weather and broke my ring setting and headset. I filed a claim and of course because of policy being so new they needed to review. Totally understandable. I was contacted periodically via call, text, and email. Once I sent a verification requested, my claim was approved.

    I really appreciate the fast and professional service provided. Not to mention how friendly and nice these guys are. I have a huge following on social media and will recommend to all.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Everyone needs renters insurance

    I already was a fan of Lemonade before I "needed" it. I had put off getting renters insurance forever, but Lemonade made it simple. Sign up was quick and I loved how easy it was to use and the low monthly cost.

    Fast forward a month later, and my apartment was robbed. Lemonade made it easy to file a claim on the app, and once I had finished, I got a call from an adjuster named Derrick right away. He had my claim processed the next day. Lemonade made filing a claim and starting to pick up the pieces after a horrible incident all the much easier. I would highly recommend this service to everyone. You never know when the unexpected will happen, and when it does you want to make sure you're covered.

    Bottom Line: Yes, I would recommend this to a friend

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  • Quick and painless

    • By Sarah I,
    • San Francisco, CA,
    • Feb 4, 2018
    • Verified Reviewer

    Great service, quick and painless! I almost didn't file a claim since I thought it would take a long time and require me to fill out all kinds of paperwork. I am so thankful I did in the end! It was all very quick and painless. I submitted my receipts and filmed a short video describing the incident, and Lemonade responded to me in less than 24 hours. I will always keep my receipts from now on as I believe that was what helped make the process go smoother.

    Thanks Lemonade. This is my first time with renters insurance and I am definitely pleased.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Lemonade out of lemons

    Wow!

    While carrying multiple cameras on public transportation, I had to take one out to rummage through my bag and spaced it on the seat in my rush to get off at my stop. I didn't realize it until over an hour later. I was so bummed.

    It suddenly dawned on me (a few days later) that a lost belonging is covered as part of my (mandatory) renters' insurance.

    I initiated the claim and in 2 HOURS received an approval for the FULL PRICE OF my CANON M10 EOS CAMERA.

    Thank you, very much!

    Bottom Line: Yes, I would recommend this to a friend

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  • Awesome, quick experience

    • By Libby Eyre,
    • San Francisco, CA,
    • Feb 7, 2018
    • Verified Reviewer

    Lemonade was super easy to use and helpful. I was really upset about my theft and Lemonade helped me feel better by making the claim super easy and intuitive. I am so happy I signed up for Lemonade.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Lengthy reimbursement process, but happy with the resolution

    • By Gonzalo A,
    • New York, NY,
    • Feb 7, 2018
    • Verified Reviewer

    A pipe broke in my building and flooded my apartment.

    Fortunately, I had renters insurance, and it covered all my loses.

    The reimbursement process was slightly more involved than I expected. It took 2 months to get things settled (not a few seconds as advertised), but I guess any other insurance company would had taken a similar time to process a case like mine.

    After speaking with an agent, and sending a few pictures to clarify the situation, the agent called me and approved the reimbursement. I think the overall process was fair and adequate.

    Overall, it was a positive experience, highly recommended.

    Bottom Line: Yes, I would recommend this to a friend

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  • My review get 5 stars

    I had a great experience with Lemonade Rental Insurance in handling my claim. Jim was very helpful in guiding me through the whole process, and the process was fast and swift. The claim approval took seconds to complete. I highly recommend Lemonade Rental Insurance to my family and friends!

    Bottom Line: Yes, I would recommend this to a friend

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  • Lemonade

    I just had an amazing experience using Lemonade. I signed up recently at my roommate's suggestion, having shopped for renter's insurance before and being dissatisfied my the process and options. Not only was signing up a breeze, I was able to use them when my phone was stolen while traveling abroad. Filing a claim was incredibly easy, and the customer service was fantastic. I received confirmation my claim was approved within 48 hours of filing - and they even reimbursed me for a phone case and sales tax, which I forgot to include in my original report. I couldn't be happier with their service.

    Bottom Line: Yes, I would recommend this to a friend

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  • Incredible service, efficient and quick process, user-friendly

    I got Lemonade last year when I moved to my own place. Unfortunately last month there was a fire in my floor and smoke hit my apartment and our floor badly.

    I wrote Lemonade not expecting much since in NYC it seems like corporations offering help in such situations never come to anything, HOWEVER, they got back to me in a day telling me they would cover my hotel while I was staying away until the smoke was cleared and my apartment cleaned. They also helped with out of pocket expenses like food toiletries, and honestly, it made the whole terrible ordeal much more livable.

    As well, I had a personal insurance person who was calling me to check up and was extremely supportive the whole way. The claim has now been fully finalized, and they were so so quick in reimbursing and even providing an advance when I said it was difficult to pay out of pocket part of the hotel. I told a lot of my friends about Lemonade so wholeheartedly recommend. Thank you!

    Bottom Line: Yes, I would recommend this to a friend

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  • Silver lining

    My husband and I saw an ad for Lemonade on Instagram last year and are so glad we clicked.

    Coming home from our first prenatal doctor's appointment should have been a happy day, but we discovered our house had been broken into while we were away. It looked as if someone had spent a considerable amount of time rummaging through our personal items, clothing, and valuables. We felt so violated.

    After the police came and added unclean-able fingerprint dust to the chaos, we felt extra helpless. We have never filed an insurance claim and did not know what to expect, but Lemonade made it so easy. We were able to snap photos and forward email receipts for the items that were stolen and then all we had to do was wait, and Lemonade did the rest. They contacted our landlord, the detective assigned to the case and a short while later emailed to say our claim was approved. There was no waiting on the phone for an hour or making several calls to different places.

    We could not have afforded to replace the items that were stolen and are thankful for Lemonade.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    So happy!

    My phone was stolen on a Sunday night. I filed the claim right away, and it was approved on Monday afternoon, payment processed and all. It took less than 24 hours!

    Thank god for Lemonade!

    Bottom Line: Yes, I would recommend this to a friend

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Showing 23-33 of 195

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