Livia

Livia

Overall Rating

4.6

522 Customer Reviews

Write a Review

Summary

Livia sends safe electrical pulses into your abdomen to block pain sensations from reaching your brain in order to give you pain relief from period cramps. Our review examines whether this device works and who can benefit from it.

Pros

  • The discrete device can be worn without detection
  • 14-hour charge should last all day
  • Begins relieving pain within 30 seconds
  • 90% of users in clinical trials experienced some level of pain relief

Cons

  • Clinical studies involved small sample sizes
  • Doesn’t work for all participants
  • Might not work for plus-sized users

Customer Reviews

4.6 Stars out of 522 Reviews
5 Star:79% 4 Star:11% 3 Star:0% 2 Star:0% 1 Star:7%
92% Recommend This Product
Start your review of Livia:
Sort Reviews By

Posted on May 28, 2019

This company is dishonest

By CJ A., Glendale, AZ, Verified Reviewer

On 9/17/18 I ordered the Livia product but my daughter didn't like it so I returned the product on 11/3/18 following their return policy to the letter. Below is the conversation I had with them via Facebook Chat:

11/30/18, 5:21 AM

ME: I don't remember receiving notification that you received the parcel. Can I expect a refund soon?

LIVIA: Dear Corinne, Thanks for reaching out! According to our system, we haven't received your parcel yet. However, we'll let you know as soon as we have any update. We appreciate your patience.

ME: According to USPS the package was delivered 11/5/2018 11:57am

Delivered Front Desk/Reception/Mail Room

Lithia Springs, GA 30122.

Livia pkg delivered.docx

11/30/18, 10:50 PM

LIVIA: Dear Corinne, we haven't still received any information from our supervisor regarding your parcel. Be sure as soon as it is received and administrated in our office, we will start the refund procedure of your purchase within 30 business days. Thanks for your patience and understanding.

12/30/18, 1:06 PM

ME: On December 31st will you start the refund procedure? When will I actually get my money back?

LIVIA: Hey Corinne, Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

12/30/18, 10:07 PM

LIVIA: Dear Corinne, Thanks for reaching out and sorry for the delay in the reply! We are extremely sorry for the delay in the refund process. Please be sure that the refund will be processed in the nearest time. We appreciate your patience.

Jan 26, 2019, 1:14 AM

ME: This has gone on too long. I should have received my refund by now. I'm very disappointed that Livia is dragging it's tail. How much longer do I have to wait?

LIVIA: Dear Corinne, thanks for getting back to us! My sincere apologies for the inconveniences. Please note that I've forwarded your request to the Financial Department again and reminded them about the necessity to process a refund for you. Once I have an update from them, I'll contact you. We appreciate your patience.

End of Chat

On 3/16/19 I called Livia's Customer support. I was told that they would research and process my refund ASAP. I never heard from them again. It is now May 20th, 2019. I still have not received my refund. I STRONGLY SUGGEST that no one purchase their product unless you can afford to lose $149. Believe me, you will never see that money again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jun 19, 2019

Scammers

By Denise T., New Jersey, Verified Reviewer

I purchased mine in hopes that it worked as stated. I received the item a month after the expected date, so the company gave me free covers to make up for the delayed shipment. Upon receiving the item I had to wait until my next period to try. Upon trying it, the Livia didn't work for me. I reached out, contacted the company and was given a return slip. I was told the whole process would take up to 30 days to process. It has been well over 3 months and I have still yet to receive my money back (which they guarantee). I have reached out to the BBB and they were unable to get a response either. If you are looking you get scammed, buy this product. Other than that, stay awayyyyy!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Dec 15, 2018

Money back - totally scam

By Rasa P., Lithuania, Verified Reviewer

I sent a long time ago the device back because during big pain it doesnt help and I never ever again saw my money back. All I was getting through email are promises to contact me - nobody did. I was always writing them emails and all I got were just promises. So they are totally lying about their money back policy.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jan 3, 2019

Expensive TENS, bad customer service

By Heather M., London, England, Verified Reviewer

If you’re wondering if this is different to a TENS machine, the answer is no - it’s the same, it doesn’t do anything different, and is a waste of money. I have severe Endometriosis so I can’t comment on whether this works for normal period pain, but it was less useful for my pelvic pain and cramps than my cheap TENS. It’s such a weird claim to only have one setting (this setting just feels like a standard TENS one) as you can get one for £30 in the chemist that has loads of different options and settings and 4 pads so you can wear it on your back.

I sent my Livia back for a refund but wasn’t contacted about it and had a very frustrated back and forth with them saying they hadn’t received my parcel - sent Royal Mail tracked with insurance to make sure it would reach them. Eventually, they said they would refund me, but I found their customer service to be poor.

It makes me angry that they are making money recycling an old idea selling to women in pain. Save yourself a lot of money and get a normal TENS from Argos.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Feb 13, 2019

Wish zero stars was an option

By Alice R., United Kingdom, Verified Reviewer

Untrustworthy, deceiving company who don’t make the small print clear enough. Complete lack of compassion or customer service. Customer beware, purchase from this company at your own risk! They could end up taking your money and you getting nothing in return.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Mar 11, 2019

Good product, terrible customer service

By Chaya B., Pittsburgh, PA, Verified Reviewer

The product was great, but it didn’t work for me personally. As advertised, I’m supposed to get refunded if I don't like the product. It’s been several weeks of back and forth phone calls and emails with customer support, trying to get my refund and I still don’t have it! The product is great, but if it doesn’t work for you, I can’t say if you will get refunded.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jun 4, 2019

DO NOT BUY

By Jessica C., Somerset, England, Verified Reviewer

Do not buy from this company!

This product didn't work for me (company policy free refund). I have been waiting since February for my £120 back which I haven't received! I'm not the only one experiencing this.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Sep 20, 2018

Do yourself a favor and SKIP this

By Amy P., Florida, Verified Reviewer

I was extremely underwhelmed with this product and it did not work for me. I found it to be no different than any other TENS device other than the cute packaging it comes in. Everyone wants relief and this promised and guaranteed that it would.

I read the returns policy prior to purchase and thought "well if it doesn't work, they 'happily' accept returns." What they DON'T tell you is that return shipping is not in the US, it is to Israel on your dime (38 bucks to be exact in my case). They have been promising a refund for...wait for it...FIVE MONTHS. Every month that passes I continue to reach out to the point of filing a formal complaint with the FTC because not only am I out for the money of the unit, I am out the additional money I paid to ship it back.

So do yourself a favor and skip this one unless you are 10,000% sure it will work for you or wait until they come to the US for an easier process.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Oct 15, 2018

Rubbish customer service!

By Vicky J., Stafford, United Kingdom, Verified Reviewer

After being told a number of times "your item is on the way," after 4 weeks I was told by email it had arrived in the UK! And I had to pay £24 to get it delivered due to VAT. What a con! Free delivery! I was told it was in the terms and conditions, which was very very very long! Rubbish customer service, and I haven’t even gotten the thing yet!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Nov 18, 2018

Worst customer service for faulty product

By Suzanne W., Australia, Verified Reviewer

My Livia is faulty. It painfully zaps you each time you increase the intensity. Customer service agrees that it is broken. Terms and conditions state that you have to pay for return shipping unless you country has a law otherwise. Mine does. They still want me to pay the return shipping fee. So dodgy. Doesn't even fit the Livia and pads in the carry box.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Nov 24, 2018

Didn't receive the product and NO refunds - DO NOT RECOMMEND!

By Houda J., Morocco, Verified Reviewer

This company is a fraud. I didn't receive the product I paid for, and they have been “processing” my refund for many MONTHS now. Do not waste your money. This is some type of scam.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted
Showing 12-22 of 522

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.