About Luminess Air

If you’ve ever dreamed of having magazine-ready, pearlescent skin at the touch of a button, Luminess Air’s at-home makeup application airbrushing kit might pique your interest. The system promises simple setup, easy maintenance and smooth, stunning results for a one-time cost that’s on par with a spa-day package, but with a better-lasting glow.

What’s Airbrushing?

The airbrushing method of applying foundation has been popular for professional artists working in film, theater, and even special events for several decades, and is most-loved for delivering superior, blendable coverage, despite using a minimal amount of product.

It works on the same principle as spray-paint (which is actually how the method was invented! You know, long ago before they cared about stuff like dying from toxins.)

If you haven’t ever seen airbrushing in action, the best way to imagine how it works is to compare painting a wall with a brush or sponge roller, which yields thick coats of paint and uneven application, to the fine mist and even coverage you get from spray-on methods.

Each airbrushing system uses a small, pen-size tool that holds foundation in a small reservoir and gently sprays it on the skin in a spray-dot pattern, which eliminates any visible brush strokes and results in a totally natural look (providing your foundation color is a good match.)

Luminess Air Everyday System – What to Expect

This is the Luminess Air “basic kit” (not their pro version). It promises a quick and simple learning curve, and to provide buyers with everything they need to get started applying airbrushed makeup, including:

  • Compressor, stylus & nozzle
  • Two .55 oz foundations
  • Blush
  • Bronzer
  • Glow
  • Primer / Moisturizer

To order a kit, you first have to select your skin shade from five groups. The kit will then come with two different foundation shades that you can mix to achieve a natural look. Luminess offers a color match service to those who have a difficult time choosing; simply upload a recent picture and submit it through their site in order to receive suggestions for your best fit.

The Luminess site also offers a bounty of “How To” videos that walk users through everything from their first time using the device, to basic application tips and advice from professionals, as well as suggestions for mature skin.

The foundation used with Luminess Air is promoted as oil-free and great for sensitive skin. Luminess claims applying makeup with their device has the following benefits as well:

  • A delicate and flawless finish that feels like you’re not wearing makeup, with minimized wrinkles and fine lines
  • Hygienic, since your hands or brushes never touch your face
  • Light to maximum coverage that delivers the appearance of younger skin, with reduced look of blemishes, age spots, redness, large pores, and acne
  • Great for use on the face and body

Setting up the device is as simple as plugging it in, depositing foundation in the stylus’s reservoir, and pulling back a lever to begin application.

Cleaning is required after every use to avoid gunking up the system, and is accomplished by placing a few drops of water into the reservoir, and then spraying the device onto a cloth until all remaining product has been pushed through the nozzle and the spray runs clear.

Caution: Luminess Air Will Cost You

The Luminess Air Everyday system costs $199, and is available in the website’s Online Shop section. Additionally, foundation refills cost between $18 and $40, depending on the line you choose.

However, Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page.

It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears:

“Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today!”

That is a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost.

The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.

To return a Luminess Air, the device must be thoroughly cleaned and not show any wear and tear. Returns must also be authorized by customer service before they may be sent in.

A one-year manufacturer's warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used.

What Are Reviewers Saying about the Luminess Air?

Luminess Air has over 300 registered complaints on the site PissedConsumer.com alone, many of which reference:

  • Difficulty returning the product and being charged the full amount
  • Negative customer service experiences
  • Not allowed to return a device that had been used
  • Unclear pricing
  • Unreasonably long shipping times (up to 4 weeks)

Unhappy buyers have also turned to Yelp, giving Luminess Air an overall rating of 1.2 out of 5 stars. Complaints include more mentions of poor customer service and potentially shady pricing:

“It's been more than 4 weeks since I've placed my order with the promise of receiving it before the holidays. Now 2 days before Christmas, several hours on hold, several threatening emails, and a dispute with my bank later, my order has finally shipped. It is expected to come January 2nd. More than 6 weeks after my original order.” Source

“The advertisement makes it seem like you can get the machine and makeup kit for $20.00. That may be unrealistically cheap, but they seem to promise that. Once you are on the phone they try to tell you it's $300.00. But they just don't tell you that, they try to go through this hokey spiel about easy payments and how they can make lower payments for you.” Source

That’s Not To Say There Aren’t Positive Luminess Air Reviews

If you’re searching for folks who have nice things to say about the Luminess Air, you don’t have to look too far – YouTube is full of tutorials where bloggers and home-beauty-buffs show their prowess with the device, although some of these are paid endorsements.

Pros and Cons of the Luminess Airbrush Makeup System

The brand lives up to its promise of providing easy-to-use, professional quality makeup and tools in its airbrush makeup system. You can choose from a wide range of makeup colors available, so it’s stress-free to find the right color range for you.

Perhaps the only concern that buyers have expressed about this product is the customer support and confusing pricing plans – both of which need some improvement. But if you’re patient enough to wait for shipping and understand what the final cost is, you might be very happy with this product.

The Verdict

Overall, the Luminess Air airbrush makeup system is priced similarly to others on the market. With their complete range of makeup, you can create a natural look that appears flawless with minimal practice.

But airbrushing kits aren’t cheap! Since there are quite a few options on the market, potential buyers interested in learning more might do best comparing a few models and brands before purchasing one.

When doing this, be sure to compare all the parts included in your kit. Also, consider the products you’ll have to use, and whether or not they meet your skin’s needs.

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172 Consumer Reviews for Luminess Air

Average Consumer Rating: 1.7
Rating Snapshot:
5 star: 21 4 star: 7 3 star: 0 2 star: 12 1 star:  132
Bottom Line: 17% would recommend it to a friend
Showing 1-11 of 172
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  • 5 out 5 people found this review helpful

    Do not order this product!

    • Colorado,
    • Feb 19, 2019
    • Verified Reviewer

    It is a COMPLETE SCAM! I was unhappy with the product after using it, so I returned it, with all the system and make-up in the SAME BOX. I was credited around $75 for the makeup but not the system, and since my installment payment was declined, they reported it negatively to the credit bureaus. What's funny is they claim they never received the actual airbrush system itself, and since I was unable to provide them with a receipt or tracking number from the post office, they claim it wasn't received. How could that be, when they received and credited me for makeup THAT WAS IN THE SAME BOX AS THE SYSTEM?

    I called SEVERAL times to get this resolved, was treated like I was an idiot, as well as spoken to in a very condescending tone. I reported them to the BBB, and hope I see results.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Bait and switch

    • Florida,
    • Feb 18, 2019
    • Verified Reviewer

    Total bait and switch, they charge your credit card over and over without authorization even AFTER you cancel.

    Then they offer a 30-day money back guarantee, guess what, IT'S AT YOUR EXPENSE!

    I really do not understand how they stay in business.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 12 people found this review helpful

    Not what it portrays and hidden cost

    • Vero Beach, FL,
    • Feb 16, 2019
    • Verified Reviewer

    I ordered this for my daughter and low and behold the system is very expensive with the makeup that they provide with the system. The machine did not work as the video and the makeup is not quality. The best part is they enroll you in a club which you don't want or know about and hit you for charges on your card. Would never suggest this to any! What a shame as many companies do this in the beauty field knowing women only want to look their best.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 15 people found this review helpful

    MISSLEADING

    • Pennsylvania,
    • Feb 15, 2019
    • Verified Reviewer

    Okay, I am not a sucker for online sales, but apparently, I missed the auto makeup refills they started charging my account. SO mad and plan to report them to the Better Business Bureau!

    And I called the company and the sales associate kept badgering to keep some sort of auto makeup supply! I kept saying no no no no and he kept talking.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 13 people found this review helpful

    LOVE Luminess

    • Vancouver, WA,
    • Feb 12, 2019
    • Verified Reviewer

    I saw the infomercial on TV. I ordered the Luminess airbrush kit plus a little extras. It took me a little time to get used to using the machine and the product. I watched their online videos and videos of consultants. I continue to order more and more product. I've not had any negative experiences. It takes a little bit of time to find my shade of foundation, but they are quick to send you different shades and types to help you out. I also received a couple of faulty bottles that leaked, but they sent out replacements within a week! Customer service has been very helpful. I enjoy using the system and playing with all the fun products.

    Bottom Line: Yes, I would recommend this to a friend

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  • 12 out 12 people found this review helpful

    Bad product

    • Washington,
    • Feb 10, 2019
    • Verified Reviewer

    My husband paid $150.00 for a kit that made me look 20 years older, the color wasn't right, and every age problem I have on my face it did not cover it up. I'm going to get the right color and try it again and if it does better, I will write a better review.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 15 people found this review helpful

    Read the fine print

    • California,
    • Feb 9, 2019
    • Verified Reviewer

    I'm not happy with their 3 payment program that ends up as 4 payments when you read the fine print. Buyer beware! Other than that, my daughter seems to really like it. I'm just not fond of deceptive advertising. I planned on spending $100.00 but its costing closer to $ 140.00. Also, they automatically sign you up for make up every sixty days so you have to call and tell them before they send it or they will bill you.

    Bottom Line: No, I would not recommend this to a friend

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  • 20 out 20 people found this review helpful

    SCAM

    • Thousand Oaks, CA,
    • Feb 7, 2019
    • Verified Reviewer

    When I bought this product never was I advised that it would be a monthly re-occurring charge that adds up to over $400. I called and the customer service lady was so unprofessional, so rude, and acted like "oh well," advised that I have to pay to send it back and that I would be charged two payments and the trial payment as well, and a 25% stocking fee. I will never buy anything again from a commercial, and I even asked the lady when ordering if there were any more charges and she said no. Another LIE. I sent it back because it was not worth the money, it came all thrown in a box like it was used, I never even had a chance to use it, and it has cost me almost $200 and the $20 shipping back cost. This is a total SCAM.

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 18 people found this review helpful

    Scam

    • Arlington, WA,
    • Feb 6, 2019
    • Verified Reviewer

    They set you up on a plan to send you more products and don't tell you. When I order it they did not tell me it was a trial or I would never have bought it. And the product sucks. Does not work like it says. My daughter hates it. Terrible!

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 16 people found this review helpful

    It is a scam!

    • California,
    • Feb 5, 2019
    • Verified Reviewer

    They keep charging my credit card. I tried to return after my first payment and they were going to charge me the return. It is like a nightmare. DON'T order, DON'T fall for it! The colors they sent weren't what I ordered, and when I call to return them instead they kept telling me they would send the right ones for free. It is still the incorrect ones and they still charge my card. They are a scam. I am so angry to be robbed like that.

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 18 people found this review helpful

    Worst customer service!

    • Elkridge. MD,
    • Feb 4, 2019
    • Verified Reviewer

    I purchased $293.36 worth of makeup from this company and I never received the product! I purchased it in October and I tried several times calling, live chat, and sent emails. Finally today I called another customer service hotline and spoke to Hope, who told me that she couldn’t verify if I received makeup so there is nothing that they will do...insinuating that I’m lying, and since it took three months for me to finally speak with someone that there is nothing they can do.

    I’m canceling my debit card immediately, so they can’t take any more money from me and filing a complaint with the BBB. This is insane to treat a customer like this after spending whatever I’ve spent. The only thing they said is we can’t do anything. NEVER order from them and make sure you ask for signatures required because that’s my fault also. I was supposed to ask...

    I’m so upset and will be following up with everyone to let you know if the manager calls me back, which they wouldn’t give me her name. It’s just a joke, a very costly lesson, but I’m going to make sure as many people know how they operate and treat their customers. I want to rate zero, and I couldn’t tell you about the makeup because I’ve never used it...

    Bottom Line: No, I would not recommend this to a friend

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