About Luminess Air

By Autumn Yates
HighYa Staff
Updated on: Mar 31, 2017

If you’ve ever dreamed of having magazine-ready, pearlescent skin at the touch of a button, Luminess Air’s at-home makeup application airbrushing kit might pique your interest.

The system promises simple setup, easy maintenance and smooth, stunning results for a one-time cost that’s on par with a spa-day package, but with a better-lasting glow.

What’s Airbrushing?

The airbrushing method of applying foundation has been popular for professional artists working in film, theater, and even special events for several decades, and is most-loved for delivering superior, blendable coverage, despite using a minimal amount of product.

It works on the same principle as spray-paint (which is actually how the method was invented! You know, long ago before they cared about stuff like dying from toxins.)

If you haven’t ever seen airbrushing in action, the best way to imagine how it works is to compare painting a wall with a brush or sponge roller, which yields thick coats of paint and uneven application, to the fine mist and even coverage you get from spray-on methods.

Each airbrushing system uses a small, pen-sized tool that holds the foundation in a small reservoir and gently sprays it on the skin in a spray-dot pattern, which eliminates any visible brush strokes and results in a totally natural look (providing your foundation color is a good match.)

Luminess Air Everyday System – What to Expect

This is the Luminess Air “basic kit” (not their pro version). It promises a quick and simple learning curve, and to provide buyers with everything they need to get started applying airbrushed makeup, including:

  • Compressor, stylus & nozzle
  • Two .55 oz foundations
  • Blush
  • Bronzer
  • Glow
  • Primer / Moisturizer

To order a kit, you first have to select your skin shade from five groups. The kit will then come with two different foundation shades that you can mix to achieve a natural look. Luminess offers a color match service to those who have a difficult time choosing; simply upload a recent picture and submit it through their site in order to receive suggestions for your best fit.

The Luminess site also offers a bounty of “How To” videos that walk users through everything from their first time using the device, to basic application tips and advice from professionals, as well as suggestions for mature skin.

The foundation used with Luminess Air is promoted as oil-free and great for sensitive skin. Luminess claims applying makeup with their device has the following benefits as well:

  • A delicate and flawless finish that feels like you’re not wearing makeup, with minimized wrinkles and fine lines

  • Hygienic, since your hands or brushes never touch your face

  • Light to maximum coverage that delivers the appearance of younger skin, with a reduced look of blemishes, age spots, redness, large pores, and acne

  • Great for use on the face and body

Setting up the device is as simple as plugging it in, depositing foundation in the stylus’s reservoir, and pulling back a lever to begin an application.

Cleaning is required after every use to avoid gunking up the system and is accomplished by placing a few drops of water into the reservoir, and then spraying the device onto a cloth until all remaining product has been pushed through the nozzle and the spray runs clear.

Luminess Air Cost

The Luminess Air Everyday system costs $199 and is available in the website’s Online Shop section. Additionally, foundation refills cost between $18 and $40, depending on the line you choose.

However, Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page.

It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears:

“Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today!”

That is a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost.

The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.

To return a Luminess Air, the device must be thoroughly cleaned and not show any wear and tear. Returns must also be authorized by customer service before they may be sent in.

A one-year manufacturer's warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used.

What Are Reviewers Saying About the Luminess Air?

Luminess Air has over 300 registered complaints on the site PissedConsumer.com alone, many of which reference:

  • Difficulty returning the product and being charged the full amount
  • Negative customer service experiences
  • Not allowed to return a device that had been used
  • Unclear pricing
  • Unreasonably long shipping times (up to 4 weeks)

Unhappy buyers have also turned to Yelp (editor’s note: the Yelp page has since bee removed), giving Luminess Air an overall rating of 1.2 out of 5 stars. Complaints include more mentions of poor customer service and potentially shady pricing:

“It's been more than 4 weeks since I've placed my order with the promise of receiving it before the holidays. Now 2 days before Christmas, several hours on hold, several threatening emails, and a dispute with my bank later, my order has finally shipped. It is expected to come January 2nd. More than 6 weeks after my original order.”

“The advertisement makes it seem like you can get the machine and makeup kit for $20.00. That may be unrealistically cheap, but they seem to promise that. Once you are on the phone they try to tell you it's $300.00. But they just don't tell you that, they try to go through this hokey spiel about easy payments and how they can make lower payments for you.”

That’s Not to Say There Aren’t Positive Luminess Air Reviews

If you’re searching for folks who have nice things to say about the Luminess Air, you don’t have to look too far – YouTube is full of tutorials where bloggers and home-beauty-buffs show their prowess with the device, although some of these are paid endorsements.

Pros and Cons of the Luminess Airbrush Makeup System

The brand lives up to its promise of providing easy-to-use, professional-quality makeup and tools in its airbrush makeup system. You can choose from a wide range of makeup colors available, so it’s stress-free to find the right color range for you.

Perhaps the only concern that buyers have expressed about this product is the customer support and confusing pricing plans – both of which need some improvement.

But if you’re patient enough to wait for shipping and understand what the final cost is, you might be very happy with this product.

The Verdict

Overall, the Luminess Air airbrush makeup system is priced similarly to others on the market. With their complete range of makeup, you can create a natural look that appears flawless with minimal practice.

But airbrushing kits aren’t cheap! Since there are quite a few options on the market, potential buyers interested in learning more might do best comparing a few models and brands before purchasing one.

When doing this, be sure to compare all the parts included in your kit. Also, consider the products you’ll have to use, and whether or not they meet your skin’s needs.


Read 245 Luminess Air Customer Reviews and Complaints

Write a Review
Average Consumer Rating: 1.6
Rating Snapshot:
5 star: 26 4 star: 7 3 star: 1 2 star: 16 1 star:  195
Bottom Line: 14% would recommend it to a friend
Showing 1-11 of 245
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  • 3 out 4 people found this review helpful

    SCAM

    • North Dakota,
    • Oct 11, 2019
    • Verified Reviewer

    Do not buy this product. It is awful. Takes 3 times to apply a regular foundation and does not cover as well. Not only do they charge you hundreds of dollars for makeup you don't want after the 30 days, you cannot return the product. They make it sound like you are only paying $19 for the kit, but that is just the price to try it out. If you don't return the styler, they charge you $180 for it. Nowhere did I see that in writing. Must have been in the ultra-fine notes.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    WASTE OF MONEY

    • Virginia Beach, VA,
    • Oct 8, 2019
    • Verified Reviewer

    I have had the airbrush machine for a little over 4 months, making monthly payments, but I can't use the machine because every color in the make-up they send me is the wrong color. So now they want me to continue to pay for a machine that I can't use because they can't get the color right. Every color they sent me in shades 5-8 is the color orange and don't match my skin tone. At this point, I am ready to return the machine because I am no longer going to pay for it when I can't use it. After you pay off the machine they still want to debit your account claiming you are a VIP member that is why they are taking from your account...blah blah blah. I closed the account because I got tired of them stealing from me when I told them I no longer wanted this thing. I will stick to my MAC foundation.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Not as great as they claim

    • New York,
    • Oct 2, 2019
    • Verified Reviewer

    Luminess Air is not that great at all. I've found better coverage at a low cost such as L'Oréal foundation. Luminess Air has a sticky feeling when applied, and another thing, the advertisement claimed it was for $19.99 when you order but it turns out to be a $37.00. This thing its nothing but a false advertisement. I would not recommend it to a friend at all. It's a bunch of crap. Furthermore, they took money out of my account, which I had specifically had told them not to use the account. Nothing but a big scam, very disgusted.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 15 people found this review helpful

    Fraudulent company

    • Frederick, MD,
    • Sep 26, 2019
    • Verified Reviewer

    I signed up for the product and didn’t like it so I canceled and half of the money was returned. The next month, they charged double and said they have no record of cancellation - even though monies were returned. This company goes by different names and numbers so they get away with repeated charges. DO NOT DO BUSINESS HERE!

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Machine broke and they wouldn't warranty it

    • New York,
    • Sep 25, 2019
    • Verified Reviewer

    I received my machine as a gift. I advised the rep this and they refused to take care of the warranty. They said only the purchaser can do this. I had to inform my sister and she said she never registered the item. So they failed to warranty the equipment.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 10 people found this review helpful

    Best makeup ever

    • Terre Haute, IN,
    • Sep 25, 2019
    • Verified Reviewer

    I love my Luminess airbrush system. If you want a natural look, this is the thing for you! I am in my sixties and just recently I have been told that I don't look that age. I never got those type of compliments with my old method! It is so easy and quick to use. If you have a busy schedule then this is the system for you!

    The first time I used it I was hooked. The one thing I did learn is to put the blush under the foundation for a much more natural look.

    The starter kit that comes with it is awesome! Everything you need to get started. I am wondering where to order just the foundation though? But I am sure this company will not disappoint me! The first order has been amazing! Thank you Luminess!

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 7 people found this review helpful

    Good understanding

    • Missouri,
    • Sep 24, 2019
    • Verified Reviewer

    Wow! I hardly ever order by phone because the explanation sounds like Greek to me. I just spoke to (believe his name is Chris, I sure hope the name is correct), he was wonderful, explained very thorough and answered my questions. It was the most pleasant experience I have had on the phone. He was very kind. I am so excited!

    Thanks.

    Bottom Line: Yes, I would recommend this to a friend

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  • 13 out 13 people found this review helpful

    Does not do what the people say

    • Titusville, FL,
    • Sep 23, 2019
    • Verified Reviewer

    This is a total scam! The people in the ads must be paid actors. I used this twice and it does none of the things advertised! I feel used and abused because I was dumb enough to fall for this scam! Just another way for people to get your money! I will never ever fall for a scam like this again! I just felt like everyone needs to know about this company!

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    DON'T GET FOOLED!

    • Auburn, WA,
    • Sep 22, 2019
    • Verified Reviewer

    This is a total RIP OFF! The television ad states that the device is only $24.99 (or something close to that), but what they don't tell you is that that's just a down payment. You end up paying about $200.00. If you want to return this junk they make it impossible because you MUST RETURN it in its ORIGINAL packaging. Which is not going to happen because you can't open the package without wrecking it. They advertise that you only need a couple of drops of makeup but that is not true either. DON'T BUY THIS JUNK!

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 15 people found this review helpful

    Luminess Air is a big ripoff!

    • Oklahoma,
    • Sep 21, 2019
    • Verified Reviewer

    On their ads it is claimed that this product uses very little makeup, makes wrinkles disappear, covers dark spots and imperfections and leaves your skin feeling silky smooth. ALL LIES! I'm an older lady with some wrinkles and I tend to get dark circles under my eyes. Well, believe me, you could spray on a whole bottle of this stuff and it does not cover up any of these things. I get better results with Cover Girl or Maybelline than I do with this. It takes much more of the makeup to cover your face than they claim and it leaves my skin feeling very dry and not looking much different than it did before using this. And even when you tell them to stop sending you the makeup they continue to send it and bill you for it. The only good thing I can say about it is that the mascara they send as one of your "free gifts" is fairly good. The commercials they show on TV have to be touched up because this makeup doesn't even cover slight imperfections, much less the ones shown in their ad.

    So, to sum it up, I would advise you not to waste your money on this product; it definitely is not worth it.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    I stopped my order last month and I get charged again for this month. I don't use it anymore.

    • Riverside, CA,
    • Sep 15, 2019
    • Verified Reviewer

    I need to stop my order because I did last month and you still took money out of my account and I don't want it anymore. Please, I canceled my subscription last month and I had money taken out of my account. I don't even use it anymore.

    Please send me back my money to my account because I canceled my subscription last month.

    Bottom Line: No, I would not recommend this to a friend

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