Read 122 Luuup Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 1.4
Rating Snapshot:
5 star: 4 4 star: 5 3 star: 5 2 star: 11 1 star:  97
Bottom Line: 9% would recommend it to a friend
Showing 12-22 of 122
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  • 2 out 2 people found this review helpful

    Luuup review

    • Falls Church, VA,
    • Jan 27, 2018
    • Verified Reviewer

    It leaks litter out of the bottom even when I switched to one of their recommended brands of litter. It is harder to clean the poo out of the slots than it is to clean a regular litter box.

    I posted a review on their site, and it has to be reviewed before they will publish it. It will be interesting if they publish it at all because they haven’t published one bad review, they are all three and above on their site. Returns are next to impossible. You pay shipping and handling, and a restocking fee if it’s been used.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Worst purchase of 2017

    This litter box is absolute garbage. I've been using it for three weeks because I love the theory and have tried several different litters with the same results.

    First off, the rim falls off when my cats "bury" their business. The litter ends up all over the floor. Pee clumps onto the sides and in the grate, no matter what kind of litter or how fast/delayed you clean. The trays don't stay together when you pick it up, and you get a waterfall of litter through the bottom. Somehow it always has a pile of litter underneath it.

    I'm sticking to Rubbermaid totes, and I used to think scooping was a lot of work until I had to clean up the Luuup mess 20 times a day.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Too small

    I had high hopes for this litter box, as I have two cats, and have tried many different types of boxes. I bought three boxes, with the hopes of replacing some older boxes we currently have.

    Although it looks great and sifts the litter as touted (which is why I gave it at least two stars), the sides are WAY too low, and the box itself is way too small. I have average size adult cats, but every morning, I am cleaning poop off the floor outside the box, because the sides are just too low, and the box is too small. In order for the poop to hit the target area, my cats would need to be half in, and half out of the box. Does that sound like something a cat would do? No, I didn't think so either.

    It would be perfect for kittens, or juvenile cats, but not so much for adults. I really wasted a lot of money on this! Terribly disappointed.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Good idea that totally DOESN'T work

    As everyone has said, it basically doesn't work to sift out the clumps. They'll stick to the sides and in the vents, and you'll spend a lot of time, paper towels, and Q-tips emptying it.

    If you write to the company, they'll tell you to keep it full of litter and to switch brands to Slide litter. The problems with that are:

    1) Slide litter isn't carried everywhere.

    2) It costs about four times what conventional clumping litter costs in a big box store.

    3) It's INCREDIBLY heavy, and that's a MAJOR issue since you're going to be lifting the whole thing to sift and rearrange pans every day.

    4) The top lip isn't tall enough to keep the litter the cats scratch around inside.

    5) If you ever want to wash it all out occasionally, it's a major PITA to empty (you have to empty, stack, empty, restack, empty, etc.).

    6) If you're not very very careful in how you restock your pans, you're going to have the entire contents on your floor, and I'd be willing to bet that happens to everyone who's SURE they lined them up correctly at least once.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Fail

    • San Antonio, TX,
    • Dec 27, 2017
    • Verified Reviewer

    Terrible product; leaks underneath, is messy, doesn't work, more trouble than it's worth, needs an additional tray to catch everything, and turns into more work than it's worth. I will try to get a refund.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    $37.50 turns into $70.09

    This company appears to be in the shipping business, not the cat litter box business. They had a 25% off sale, so the litter box I ordered was $37.50. By the time it hit my Visa, it was $70.09. NEVER AGAIN. To make things worse, apparently, I have to use one of a handful of particular litter brands, only one of which I can find in any pet store in British Columbia, Canada.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Frustrating and time-consuming

    I have been using this product for three months. I have two cats and therefore two Luups. Every day it loses litter. Not just a little, but a lot. I have watched the instruction video hundreds of times, and I'm following all the steps correctly.

    It is also very time-consuming. The cat waste always sticks to the box, so I always have to get a towel and clean it out. I also have to get a toothpick to clean out all the cracks. It is never as quick and easy as they show it to be in the video. And then I have to clean up all the mess that is on the floor.

    The only good thing about this product is the World's Best Kitty Litter. I may get rid of this litter box and just get a plain old regular one and use the litter.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    Worse purchase made for cat

    • Toronto, CA,
    • Dec 20, 2017
    • Verified Reviewer

    The product definitely does not work as advertised.

    Urine causes litter to clump in the sifting holes. And I have used full litter containers as their help section suggested, and it only helped me waste more litter. Wet clumps fall through to the next pan while sifting, and dust will go through the holes and onto the floor. Litter gunks up the sifting holes, meaning that the trays have to be sprayed clean every time. EVERY TIME. A real pain for apartments and condos.

    Any litter that does not sift through gets on the floor and surrounding area when trying to nest trays.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    Litter clumps in slots

    Frustrating. I paid over $89 for two. Litter sticks all over the tray and clumps fill the slots. It doesn’t work at all. Crap in the slots, crap on the tray. Crap, crap, crap, crap, crap. Cat litter on the floor. Cat litter nightmare. A sneaky business plan to keep secret what a crappy cat box it is. However, it is cute.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Very small and unusable by my cat

    • Waterbury, CT,
    • Dec 4, 2017
    • Verified Reviewer

    The concept is excellent, but the price is way too high for getting a cat litter box that my cat could not use. Ultimately his poop was outside of the box instead of being inside. This cat box is overpriced and made of small cats. It would be better if they sold different sizes.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Faulty designed product

    This product simply doesn't do what it's supposed to do. Now I have to clean up a whole 5-10 pounds of cat litter that just fell out all over the floor. Too bad I can't get the seller to do it! Cats like the box and litter clumped just fine, but I picked it up, and it all went all over the floor. Phooey! This was a gift I had requested. Can I get some money back? I kept the box so I can mail it back.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Dec 12, 2017

      Shana L Ervin

      I’m having the same problems. I forgot which way to put it on the bottom after cleaning the tray. Get it? After sifting, I then had to clean the holes and wipe out the tray. It’s a bit much. Mine was also a gift. So far, I’m disappointed.

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Showing 12-22 of 122

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