Read 127 Luuup Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 1.4
Rating Snapshot:
5 star: 4 4 star: 5 3 star: 5 2 star: 11 1 star:  102
Bottom Line: 9% would recommend it to a friend
Showing 12-22 of 127
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  • 6 out 6 people found this review helpful

    Waste of money and fraud

    It seemed like a good idea, but it just doesn't work as is and needs a lot of re-engineering. Where ever you place the litter trays down, they will leave a lot of small litter particles. You need an extra solid bottom trap to place the trays down on. You can't fill with as much litter as they instruct, and it goes all over the place and makes a mess. There are no negative reviews on Luuup's site! Fraud? DON'T PURCHASE!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Excellent theory/design sucks!

    I just purchased three of these litter boxes and followed all of the directions up to and including three inches of Fresh Step clumping litter. Everything was great until my 6-month-old kitties needed to “go.” This morning all three boxes had been used, and they were easily cleaned as they claimed that they would. My problem is that there was an enormous amount of litter all around the boxes (at least one cup per box). It was a pain to have to clean all the mess up!

    I have ordered some containers ($43) worth so I can set the boxes inside (they are 13” tall) in hopes that the problem will be solved. If this doesn’t work, I will have to get a refund as I cannot deal with the litter cleanups. I am 73 years young and cannot deal with this problem as much as I love the CLEANOUT process. They need to improve their design on the sides depths to at least nine inches! I don’t know of a cat yet that couldn’t handle the additional depth. It might cost a little more but it would be a better design and would eliminate the scattered litter problem!

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Worst litter box ever!

    • Spring Hill, FL,
    • Feb 22, 2018
    • Verified Reviewer

    I have had this Litter box 3-4 days. Once, I got it right! The other times I was on my knees scooping 14 lbs off my nice shiny clean floors. It was a nightmare. The good reviews had to come from the owner's friends.

    I wrote them a blistering comment with two options. 1. Give me half a refund. 2. Give me a full refund and return postage. Otherwise, I would spend a lot of time telling everyone how bad their product and customer service is. We will see how it turns out.

    Meanwhile, I am going to try and figure out how to deal the spurs in the bottom of one to make it usable.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    An inconsistent product even with following company recommendations.

    Review Summary: I cannot recommend purchasing this litter box. I spent three weeks with these litter boxes while following the instructions on Luuup’s official website to the letter and going through three of their recommended litters in an attempt to address my problems with the Luuup. To stay within their “30 Day Satisfaction Guarantee,” I decided it was time to cut my losses after having little success getting the Luuup to live up to its promises as an easy to clean and economical litter box.

    I will note that because of buying from Luuup directly I will be out of pocket a minimum of $111.51, after refund, for returning the product because I didn’t get the results stated by their internet advertisements or their website. I’ll break down those costs at the end of the review but (spoiler alert) Luuup’s direct return processes are financially hostile to the customers to the point where I can see most customers not being able to afford to return their product if bought from Luuup.com. If by the end of this review you decide to try the litter box, please buy it from Amazon directly to ensure a much better, and less costly, return experience.

    Starting with Luuup’s statement that cleaning their litter box “…takes seconds. Say goodbye to scoops and liners,” and my experience with that promise. I cleaned the litter box twice a day (on average) and timed how long it took me to sift the top pan, vacuum all of the litter knocked out of the pan, and all the scooping (which I was told I would be saying goodbye to) I had to do to get urine clumps off the side of the pan and out of the slots at the bottom. That last step often required pushing toilet paper through each slot with the pan over the toilet to get all the urine clumps out. The primary problem I have here is that Luuup literally states on their website, word for word, that the litter box is “non-stick.” At best this appears to be inaccurate and at worst, false advertising.

    Each cleaning took around 6 minutes from start to finish, on average. To compare - the average daily cleaning of my Purina Breeze litter box took 10-15 seconds to clean the odd stray litter pellet. Not only did I not “say goodbye” to my scooper but I had to “say hello” to my dust buster more often than I’d have liked to. This experience was the same with both “World’s Best Cat Litter” and Arm & Hammer Slide.

    The only exception to this cleaning process was when I used a high absorption crystal-based litter (Fresh Step Litter Crystals). This eliminated the problem of the urine clumps I had to clean out of the slots and sides, but if my cats urinated too much in a single spot while I was gone, I would find some liquid urine pooled and seeping through the slots. None made it to the floor (as I’ve seen with other reviews) but it still resulted in cleaning the top two layers of the pan down with a wipe to clean up the excess urine.

    Next, Luuup’s website states that I’ll “save big on litter!” But, after three weeks I had not seen that in comparison with my Breeze litter boxes. A Luuup litter box requires a whole 15 lbs of clumping littler of 8 lbs of crystal-based litter to work correctly. If you follow their recommendations, both types of litter cost somewhere on average of $13-$17 (based on my local Washington prices) to fill a Luuup to the recommended depth. To maintain those litter depths you’ll need to keep an extra bag of litter on hand as it will drop by about an inch a week (or more depending on how much urine is generated by your cat(s)) if you have multiple cats, which leads to another $13-$17 per month purchase. Letting the litter run low could result in urine not being caught.

    This doesn’t add up to a significant savings compared to other sifting litter boxes as it’ll average somewhere around $26-$30 a month per box. It’s significantly more than what I pay to maintain a Breeze Litter Box where the pellets can last two months (even with three cats) with some simple cleaning/freshening of the pellets themselves. Amazon Basics now sells bulk packs of the urine pads for an even lower price than the official Breeze pads. The average monthly price to maintain the Breeze Litter box is now around $10-$13.

    After 3 weeks of not seeing any of the benefits stated on their website or on the various internet advertisements I had seen leading up to my purchase, I decided to return it under their 30 Day Satisfaction Guarantee on the principle that I was not satisfied. This has currently left me even more unsatisfied and out $111.51 at minimum after the refund from Luuup. This will likely end up being more as Luuup charges at 15% restocking fee against the order for their “30 Day Satisfaction Guarantee” if any of the litter boxes have been used, even if it’s just one of them. They also will not refund the original shipping costs, and you are required to pay for shipping to their returns department out in Tennessee (if you’re US based), which will likely be further than the warehouse they originally shipped from. For me, that was $23.84 for the original shipping to me and $87.67 to ship three boxes back to them at the lowest possible shipping rate available to me.

    My personal experience has been that most online companies that stand fully by their product will “eat” the costs of a return for a dissatisfied customer knowing that returns will be minimal on a quality product in the grand scheme of things. This doesn’t appear to be the case of Luuup as even this lackluster “30 Day Satisfaction Guarantee” was a recent addition and older reviews across the internet state that previously there were no refunds, period.

    Conclusion: When customers who follow the instructions and recommendations from a company on how to use their product get incredibly mixed results, it is probably not a very good product. You can search across Amazon and see that products that get consistently better results are getting 4+ stars while the Luuup (as of this writing) is struggling to maintain 2.5 stars even with support actively working reviews. I personally cannot recommend the Luuup litter box to anyone given my experiences captured in this review.

    If you do insist on giving this litter box a try (as there are some glowing reviews out there), then you should protect yourself by buying it through Amazon and benefiting from the customer-friendly return process Amazon maintains. You may pay a few dollars more going this route but if you end up as unhappy as I have then you’ll still end up recovering most, if not all, of your money if you end up returning your Luuup.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Bad advertising - should put in big bold letters "only clumping cat litter"

    • New York, NY,
    • Jan 29, 2018
    • Verified Reviewer

    I was so excited to receive this, but I only use organic shell cat litter for my cat. Lo and behold, because it's not really stated anywhere on the website (I really had to delve in to find the info), you must use clumping cat litter or it won't work. As a result, I have 15 pounds of cat litter all over my bathroom floor, and I'm not alone. This was an impulse buy, a regrettable one. I am so frustrated and disappointed by this product. What did they think, that people will just order and see how poor this product is when they try to use it? Scam, joke, terrible. Don't order.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Luuup review

    • Falls Church, VA,
    • Jan 27, 2018
    • Verified Reviewer

    It leaks litter out of the bottom even when I switched to one of their recommended brands of litter. It is harder to clean the poo out of the slots than it is to clean a regular litter box.

    I posted a review on their site, and it has to be reviewed before they will publish it. It will be interesting if they publish it at all because they haven’t published one bad review, they are all three and above on their site. Returns are next to impossible. You pay shipping and handling, and a restocking fee if it’s been used.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Worst purchase of 2017

    This litter box is absolute garbage. I've been using it for three weeks because I love the theory and have tried several different litters with the same results.

    First off, the rim falls off when my cats "bury" their business. The litter ends up all over the floor. Pee clumps onto the sides and in the grate, no matter what kind of litter or how fast/delayed you clean. The trays don't stay together when you pick it up, and you get a waterfall of litter through the bottom. Somehow it always has a pile of litter underneath it.

    I'm sticking to Rubbermaid totes, and I used to think scooping was a lot of work until I had to clean up the Luuup mess 20 times a day.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Too small

    I had high hopes for this litter box, as I have two cats, and have tried many different types of boxes. I bought three boxes, with the hopes of replacing some older boxes we currently have.

    Although it looks great and sifts the litter as touted (which is why I gave it at least two stars), the sides are WAY too low, and the box itself is way too small. I have average size adult cats, but every morning, I am cleaning poop off the floor outside the box, because the sides are just too low, and the box is too small. In order for the poop to hit the target area, my cats would need to be half in, and half out of the box. Does that sound like something a cat would do? No, I didn't think so either.

    It would be perfect for kittens, or juvenile cats, but not so much for adults. I really wasted a lot of money on this! Terribly disappointed.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Good idea that totally DOESN'T work

    As everyone has said, it basically doesn't work to sift out the clumps. They'll stick to the sides and in the vents, and you'll spend a lot of time, paper towels, and Q-tips emptying it.

    If you write to the company, they'll tell you to keep it full of litter and to switch brands to Slide litter. The problems with that are:

    1) Slide litter isn't carried everywhere.

    2) It costs about four times what conventional clumping litter costs in a big box store.

    3) It's INCREDIBLY heavy, and that's a MAJOR issue since you're going to be lifting the whole thing to sift and rearrange pans every day.

    4) The top lip isn't tall enough to keep the litter the cats scratch around inside.

    5) If you ever want to wash it all out occasionally, it's a major PITA to empty (you have to empty, stack, empty, restack, empty, etc.).

    6) If you're not very very careful in how you restock your pans, you're going to have the entire contents on your floor, and I'd be willing to bet that happens to everyone who's SURE they lined them up correctly at least once.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Fail

    • San Antonio, TX,
    • Dec 27, 2017
    • Verified Reviewer

    Terrible product; leaks underneath, is messy, doesn't work, more trouble than it's worth, needs an additional tray to catch everything, and turns into more work than it's worth. I will try to get a refund.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    $37.50 turns into $70.09

    This company appears to be in the shipping business, not the cat litter box business. They had a 25% off sale, so the litter box I ordered was $37.50. By the time it hit my Visa, it was $70.09. NEVER AGAIN. To make things worse, apparently, I have to use one of a handful of particular litter brands, only one of which I can find in any pet store in British Columbia, Canada.

    Bottom Line: No, I would not recommend this to a friend

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