The hearing aid looked good and worked reasonably well. However, since my hearing problem revolves around background noise, these were not working. They magnified all sounds and I still couldn't hear the person three feet away from me in a crowded restaurant. Well, 45-day free trial, right? WRONG!
You need to call for a Return Merchandise Authorization (RMA) number before returning, otherwise, they will deduct 20%. Well, on day 41, I tried calling the company. The first time, I spent 15 minutes on hold before someone answered. When I told them I was having a problem and wanted to get an RMA number for return, she said she would have to transfer me to another number. I was put on hold again for ten minutes before a recording instructed me to leave a number and I would be called back.
A couple of hours later, I called back and agreed to the recording about leaving my number and not lose my place in line. Two hours later, I called back and was on hold for 30 minutes before I gave up. Well, if they won't answer the phone or call you back, how can you get a number to return their product?
I am returning it without an RMA number. If I don't get a full refund, I will follow up with a complaint to the BBB and Minnesota Department of Commerce, Complaint Division. I know from past experience that the Minnesota Commerce Department has some teeth as they have banned companies from doing business in the State in the past.
Bottom Line: No, I would not recommend this to a friend