Mindvalley

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Mindvalley

Overall Rating

3.1

84 Customer Reviews

Summary

Mindvalley is an online university that offers a rotating series of courses devoted to transformation through personal growth that are designed to help you let go of limitations and become your best self.

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Customer Reviews

3.1 Stars out of 84 Reviews
5 Star:46% 4 Star:2% 3 Star:4% 2 Star:3% 1 Star:42%
54% Recommend This Service
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Posted on Feb 8, 2017

No way to contact Mindvalley

By Pamela, Orange County, CA, Verified Reviewer

I was initially excited to order my Mindvalley course for $349.

After entering my billing information, I received a message stating, "This site is unavailable, contact site administrator." Since I had just spent 90 minutes watching a video which supposedly reduced the price from this page only, I tried again and got the same message that the site was unavailable. Giving up, I then noticed that I had received two separate emails stating that my transaction was successful and payment was complete.

After checking with my bank, I see that I was billed twice. Now there is absolutely no way to contact Mindvalley. I tried via the Contact Form page, but after submitting my issue, the message I got back was "Your support ticket is not yet submitted. Check out these suggested articles to avoid a wait!" What the heck does that mean? I never received any confirmation that my complaint had even been registered. At one point, I received a pop-up message from someone saying "Hi my name is whatever, can I help you?" So I started typing my issue, but soon realized there was no "send" button.

It finally redirected me to a site where I could sign up for a free 14-day trial to be able to contact them. No way! I'm sure I would go through misery trying to cancel that one too. I'm very disappointed with this unprofessional and irresponsible behavior. I've never dealt with a company that offered no means of contacting them. Now I plan to dispute both charges with my bank.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 60 People Have Voted

Posted on Mar 25, 2017

Did Mindvalley intentionally tell me lies to take my money?

By Helen, United Kingdom, Verified Reviewer

I signed up for Jon Butchers My Lifebook course for $500 (they are an affiliate with a good offer on, in theory). I signed up, and PayPal told me it would be $500, but when my payment processed through PayPal and email came through to say they had taken $600 (I also had this happen with another of their courses; I'm in the UK but entered a VAT reg number). I contacted customer service straight away to ask for a refund of the extra $100, which they agreed I should have and would take 3 to 5 working days. Surprisingly long as I know how quick and easy it is to refund through PayPal, but ok.

After a week had passed, and no refund was received, I contacted them again and also started a PayPal dispute for the full $600 as after this experience I no longer wanted to book the course through them. I then had the response back that I had to cancel the PayPal dispute before they could make the refund. This straightaway felt wrong, as I know one of the ways to close a PayPal dispute is for the seller to just refund, and I contacted PayPal directly to double check and to get their advice. They told me that I should not close the dispute as then I would be unable to open it again if I didn't get my money back. And they also said that yes, the seller can refund at any time during a dispute and this closes the dispute. I told this to Mindvalley, and then they refunded it in full.

Did Mindvalley intentionally tell me lies to take my money? For such a large company who must do refunds all the time, it would surprise me if this was a genuine mistake. I'm shocked. I would still like to do the My Lifebook course as this was recommended to me, but I'm surprised that John Butcher would be involved with such a company.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 52 People Have Voted

Posted on Mar 30, 2017

Mindvalley does not return emails, nor calls when you want a refund

By Debra, San Francisco, CA, Verified Reviewer

I joined Mindvalley, then as I watched after paying, I realized that most of their programs were FREE on YouTube. They say they will refund when you join, but they have not returned my calls nor emails regarding this situation. I have contacted my credit card company to complain.

Do not join Mindvalley; all they do is sell all the time. I found online a place to cancel one of the three programs, and there was an auto-reply to it.

How do you contact these people in order to get a refund?

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 56 People Have Voted

Posted on Apr 2, 2017

Misleading!

By Heather, Oregon, Verified Reviewer

I loved the secret, but like they say, lightning only strikes once, if ever. I wish I had read reviews first! Nothing but repeating the same old stuff, it was like a never-ending infomercial. Then I saw that you could get the SAME exact videos on YouTube. I was furious but how do you get your refund for this fraud? You have to call your bank, put in a dispute and cancel your bank card! Fraud, misleading and pain. Shame on John Assaraf.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 54 People Have Voted

Posted on Jun 17, 2017

Stay away!

By Karen McDonough, Haines City, Florida, Verified Reviewer

This company keeps taking money out of my account. They have no customer service; maybe everyone quit on them, I don't know. They say they have outstanding customer service although they make it so you can't call them and I have sent six or so emails and they will not respond.

I am a single mom/grandmother and lost my job. I am raising my grandchild due to my daughter's death. I spoke to them last month and told them I needed my money back. They said I was not eligible for a refund. I am almost certain that on the course from John, during his infomercial he stated you had 90 days to get a refund. I was well within that. I told them to make sure they do not take any more money.

Well someone blessed me with some money to pay my mortgage and within an hour of that going in, Mindvalley stole $395.00 from my account, which has now been canceled and is overdraft! I can't get any response, and all you can do is email. They are really destroying my life right now and don't care. They do not care about people or helping people at all! Only money!

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Jul 10, 2017

Hi Karen! My name is Laura, from the Mindvalley team. I have fully studied your case and see that the program you referred to belonged to Neurogym (a different company) and it was sold through us.

You contacted them outside of the refund period and we could not approve the refund without their consent. After communicating with them, I can see that on June 19th we actually issued the full refund that you requested originally. All of these details were explained to you and we thought it was clear that this refund didn't depend on us alone.

Again, I apologize for the inconveniences and hope your review can reflect the complete customer experience process and not just the frustrating side. We do believe in turning every negative experience into a positive one and I hope we were able to to this for you.

Enjoy your beautiful day and don't hesitate to contact Laura at support@mindvalley.com if you need further assistance.

Love and light,

Lau

Helpful Review? 76 People Have Voted

Posted on Oct 4, 2017

Does not help at all

By Manuel Hadow, Berlin, Germany, Verified Reviewer

After having spent a large amount of money on a two-day workshop, the only change that I experienced is that I have less money than before and wasted a whole weekend.

Vishen spends most of the time talking about himself, how rich he is an that his brain works much better than yours. He wants to reprogram your brain. Not even Donald Trump has such a big ego as Vishen. He seems to ask himself everyday "Why can't everybody be as great as I am?".

The scary thing is that not only he thinks that he is a kind of Messiah, most of his audience believes that too. I felt like I was in a kind of sect and that Vishen was a kind of guru who tried to brainwash the audience. It reminded me of reports of Scientology.

Vishen has the goal to teach 1 billion people until 2050 and that is something that should really scare us all.

I have a strong character and can't be brainwashed easily, but many people attend courses like that only because they are going through a difficult time in their lives. Those people are very vulnerable and very easy to influence. Vishen uses their situation and makes them buy more and more expensive courses without really helping them.

It's like selling beauty products to a very ugly person by promising that she can be a supermodel if you buy her products.

Even if you think that his advice may help you, you really should not spend and money of that. For your money you only get the same stuff again and again that is also available for free in his Youtube videos. Do you really want to pay money to someone just to hear how great he is?

I wonder if all the famous people he mentions all the time know that he uses their name to promote his way of thinking. It's pretty sure some of them would sue him if they knew.

He also often tells stories and afterwards says something like “I do not know if this story is true, but…” That really makes you wonder how much of what he tells you really is true. It is just immoral to take money from desperate people for telling them lies.

Vishen's goal is not to improve your life. He just wants your money. You should buy his courses and his books and - in case you are really successful one day - join his 'tribe' called “A-Fest”, which connects people with big egos like his.

In fact you - as a normal guy - are only interesting for him if you pay him money. Otherwise he would never even spend a minute with people who are not millionaires. He spends a lot of money every year on memberships in exclusive networking clubs, that would never allow people like me or YOU as a member. He make great efforts to be separated from normal people like you and me.

It is totally legit that people love to make money and become rich. I want to become rich, you want to become rich and Vishen also wants to become rich. The problem is that he tries to become rich by making false promises. It's like selling and expensive "wonder drug" to a cancer patient, although you know that it will not help him.

If any of your friends plan to order any of Mindvalley's courses, please warn them! There are a thousand ways to spend your money much better.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 116 People Have Voted

Posted on Nov 2, 2017

Poor financial support and lack of response to refund request for 2 years

By Elizabeth, Hobart, Tasmania, Australia, Verified Reviewer

I am extremely unhappy with Mindvalley as they have been invoicing me for 2 years despite three communications to stop. I am currently in talks with them and PayPal. PayPal advised that the refunds are processed immediately, and Mindvalley tells me it takes 15 days, which is rubbish. I have communicated with Mindvalley for 2.5 years to attempt to get back my US $812, and they do not do it. The company is built on customer service, and it's appalling, and I am going to take it to social media if this is not rectified. I have all the paper trail, and they continually tell me it is done and it never is, validated by PayPal.

Hey Elizabeth! Thank you for your message but I'm not able to answer your questions yet!

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Bottom Line: No, I would not recommend this to a friend

Helpful Review? 32 People Have Voted

Posted on Feb 8, 2018

Not so subtle politics

By Jill Lafferty, Denver, CO, Verified Reviewer

Although I do enjoy the courses and individual instructors, I am not keen on being preached to in a political agenda campaign. Although Vishen claims he is above the fray and will not vilify political opponents, he then produces videos and sends emails detailing his beliefs on why a certain person/politician is "unenlightened/unethical" without using the same criteria for the politicians he approves of. I find this disingenuous. A recent video states he won’t vilify opponents but goes on to say how Trump is such and such, which opened comments up to Trump bashing. Whatever. Seemed like a total lesson fail and yet followers were none the wiser for their "I won’t vilify, I’m above that, but Trump is a racist, sexist, destroyer..." I am tired of political agendas disguised as "enlightenment!"

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 35 People Have Voted

Posted on Feb 25, 2018

No response

By Anca, California, Verified Reviewer

I reached out three times to solicit support after having been denied access to the program I paid for, and I still have not heard back - three days later. I am starting to wonder whether it’s a scam.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Apr 12, 2018

Dear Anca,

I am Joyce from Mindvalley Support and on behalf of Mindvalley, I would like to extend my sincerest apologies for the negative experience. Please visit our support center where we prepared Instant answers. You may submit a contact form or email us directly at support@mindvalley.com, or you may give us a call at our call center and we'll try to assist you over the phone.

1-(888)-597-8384

7 AM - 7 PM PST

Mondays-Fridays

I hope you can give us a chance to help you. We hope to hear from you soon!

On behalf of Mindvalley, we are sending you our sincerest apologies.

***As of March 2018, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.
 We appreciate you for bringing this issue to our attention. As a fast-evolving company, we are always looking for ways to better our service, and your feedback is an important part of that process.
Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Love and Light,

Joyce

Helpful Review? 15 People Have Voted

Posted on Jul 22, 2018

Hounding emails

By Brad F., Calgary, Alberta, Canada, Verified Reviewer

I checked into the course because I was interested, but after reviewing it, I didn't think it was a whole lot of anything that I hadn't already heard, so I was not interested in purchasing the program. But since then I've been receiving emails after emails, and I've unsubscribed three times but they keep sending emails. They seem very determined even when you try to unsubscribe. I guess one could say that have it in their "mind" they want to sell you.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Sep 3, 2018

Dear Brad,

I am Joyce from Mindvalley Support, on behalf of Mindvalley, I would like to extend my sincerest apologies for the negative experience. We truly value you as our customer, and we want to thank you for trying our programs. It means a lot to all of us who dedicate our energy to creating this.

I am truly sorry to see that you have been feeling this way with our emails. There is no intention to make you feel hounded by emails. On the contrary, we intend to empower people. We believe that we are sharing really meaningful content that can help improve people's lives, on behalf of our team I apologize for any inconvenience. We respect your decision to unsubscribe, and I have reported this to our team to check if the unsubscribe link has any technical issues.

If you are still receiving emails from Mindvalley, there is a possibility that you are signed up for more than one author masterclass. I can check this for you and update our email list now.

Please contact us by calling our contact center +1 888 5978384. Operating hours: Monday - Friday, 7 AM - 7 PM (PST). You may also email us at support@mindvalley.com care of Joyce.

You are always welcome in case you are interested to know about other Mindvalley Courses, subscription and events, please let us know, and we will be here for you.

Love and Light,

Joyce

Helpful Review? 18 People Have Voted

Posted on Sep 2, 2018

They do not give refunds, really bad experience

By Dina G., London, England, Verified Reviewer

I understand that their teachers and the content might have some value but their money back policy is a scam.

They deserve 0 stars for the complete lack of customer service. They do not reply within 48 hours as the automatic reply states. They blast you with several emails of how amazing their content is afterward.

My experience points out that the company is a brainwashing machine to generate money.

They promise they refund money. They do not.

They also do not have a customer service telephone number. They communicate only by email.

They say we refund, yes, and then the small print only the annual subscriptions, not the monthly ones. This is not only unfair, but it is literally a trap to generate income without providing any service, because who wants to try the annual first in case things go wrong.

They also do not reply to emails for refunds to explain not even to provide a link. As soon as they receive an email asking for refund and cancellation, they send several emails for how amazing their content is.

In their website, they provide links with very carefully crafted content questions and answers.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Sep 18, 2018

Dearest Dina,

I am Joyce from Mindvalley Team, I have investigated your case and found out that the case has already been addressed by one of our support specialists. We would like to apologize if there was a delay in the response you received. I would like to assure you that Mindvalley has no intention to affect your learning experience this way.

We have no intentions of changing your views, instead, we are here to assist you once you found the best program for your chosen transformational journey. Based on your review, there was a confusion between the difference of the monthly and annual subscription refund policy. I am glad that everything has been completely settled now. We have also processed the refund which you should have received by now.

The email address info@mindvalley.com is only used for sending out Mindvalley program or offer updates and we can only respond to you if you email us at support@mindvalley.com. If there is anything else we can do for you, please contact us by calling our contact center, 1-888- 597-8384.

Operating hours: Monday - Friday, 7 AM - 7 PM (PST).

You are always welcome in case you are interested to know future Mindvalley Courses and events, please let us know, and we will be here for you.

Love and Light,

Joyce

Helpful Review? 43 People Have Voted
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