Read 15 Mosaic Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 1.3
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 0 2 star: 0 1 star:  14
Bottom Line: 7% would recommend it to a friend
Showing 12-15 of 15
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  • 11 out 11 people found this review helpful

    Worst Company

    • Tucson, AZ,
    • Dec 2, 2016
    • Verified Reviewer

    Recently had solar installed on my home and was informed that Solar Mosaic Inc. would be my finance company. My first payment I contacted them to:

    1. Change my billing date from the 16th to the 1st of the month. Sorry, we can't do that.

    2. Okay, I'll pay through my bank's bill pay. Oh, that's an additional $6.00.

    3. The company helped discontinue auto pay. Money still auto paid from my account.

    4. We will adjust to reflect next months payment. Never adjusted payment.

    This company can't adjust bill dates, accept standard bill pay from banks without a $6.00 additional charge. Then insures you on the phone that they will be jumping through hoops to correct or adjust their mistakes and yet never lifts a finger to correct or adjust anything. Worst costumer service and lack of customer care I have ever seen in a company. Stay clear from any business transactions with Solar Mosaic Inc.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    Very apprehensive

    • Arizona,
    • Aug 7, 2016
    • Verified Reviewer

    Well I have solar, but I have mosaic. This company does not make me feel warm and fuzzy. Very odd customer service. I will pay off ASAP even if I have to get a home equity loan at a higher interest.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Horrible Company. Stay away!

    Name changed and location withheld due to I am still involved with this debacle of a company. The solar company I got the system from recommended Mosaic for financing. I tried to read through the contract, but all my questions were half-answered. I should have backed out then. A couple weeks later, I showed the contract to a friend and he said that, "They sure aren't doing their customers any favors, in fact, they're doing them a disservice with this contract." It is so bad with them, I am selling my house just to get rid of them. I hated to even give them one star. Stay away from this company unless you love grief, stress, and misery in your life.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Finance Fiasco

    • CT,
    • Jul 8, 2016
    • Verified Reviewer

    Applied for a 10 year loan, approved for a 20 year, no mistake here for obvious reasons. If you're a thinker you will pickup on what's beneficial for the company that claims to look out for the consumer and what direction the company is willing to lead you. Not worth it when this company can't put the same equipment together if it's leased or purchased. I guess that makes a difference in the paper work which obviously change the component's to the system to be incompatible with backup battery, because one is a lease and the other is financed. Oh and the door to door sales rep is all over it, his solution was "please give me referrals".

    Bottom Line: No, I would not recommend this to a friend

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Showing 12-15 of 15

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