Read 15 Mosaic Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 1.3
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 0 2 star: 0 1 star:  14
Bottom Line: 7% would recommend it to a friend
Showing 12-15 of 15
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  • 3 out 3 people found this review helpful

    Crooked company!

    • Auburn, CA,
    • Jan 18, 2019
    • Verified Reviewer

    What a scam! You get solar installed to save money on electric bills. What a mistake in signing the loan with this company. I've been paying for the loan for 10 months, not ONE cent goes towards the principal. When I called to find out why, I get the runaround and it is impossible to get a straight answer. I had to ask seven, yes SEVEN, times to speak with a supervisor before finally being transferred to a voicemail. Nowhere in the loan does it mention that all money goes towards interest only. When asked how long before the principal starts decreasing, I'm told the same over and over, that the daily finance charge is almost $6.50. That left a little under $20 that should have been applied to the loan but is not. Again, no explanation why it's not being applied when asked over and over. Run away. NEVER get a solar loan with this company. Now, I'm stuck owing over $70K for a solar system that costs 1/2 of that. I only wish that I had read the reviews first.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    It really is the worst!

    • Tucson, AZ,
    • Mar 19, 2019
    • Verified Reviewer

    Everyone rating it 1-star would give it a 0-star if they could. Balloon payment for sure! Over a year of payments and the principal balance only went down a couple hundred bucks...I was LIVID when I saw that. Issues all the time with this company. No reply to any questions. I'm trying to pay this darn loan off with another loan so I don't have to deal with this...Sucks.

    Bottom Line: No, I would not recommend this to a friend

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  • Worst customer service ever!

    • Rosamond, CA,
    • Jul 26, 2019
    • Verified Reviewer

    If you have any other option than Solar Mosaic for financing your solar panels, take it! This company is an absolute nightmare to work with! They won’t transfer you to a helpful department. Their customer service department "escalates your issue" to the correct department with the intent that someone will call you back. This is a big joke of course because NO ONE CALLS BACK! I have called every weekday for almost 2 weeks, and on only one occasion was I transferred to a helpful department. I have never in my life dealt with a company that has such poor customer service. I am trying to sell my house, and they have already delayed my escrow closing by 2 days. I sent the request for transfer over a month ago, and it’s still not resolved. If you are considering financing with this company, RUN! Find a company that cares and wants to help you have a good experience! This company will only bring you anger and frustration!

    Bottom Line: No, I would not recommend this to a friend

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  • Bad business

    • California,
    • Aug 20, 2019
    • Verified Reviewer

    We were told we would get a tax credit to put back towards the loan, to keep the low monthly payment. So, following year of paying 1.9% $254 a month, our tax advisor for my small business said we do not qualify. Mosaic then said it is time to pay the $13-16k (we were told we would get back). We could not come up with $13-16k after paying taxes, so Mosaic raised our interest rate to 4% and we now have been paying $415 a month. Try and sell our house and Mosaic said they would not renegotiate a new contract with a new buyer. The best as new buyer can qualify for is $415 a month. Good luck finding a buyer.

    Bottom Line: No, I would not recommend this to a friend

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Showing 12-15 of 15

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