NatureBox Review – Best For Your Healthy Snacking?

By Lydia Noyes
HighYa Staff
Published on: Dec 5, 2018

Established in 2011 around the San Francisco Bay area, NatureBox is a food membership service that offers hundreds of healthy snacks for home or office delivery. Though the company used a subscription-based service before 2016, it has since pivoted to a traditional retail model with annual memberships.

According to the company representative we spoke with, NatureBox was founded by Gautam Gupta, a business advisor whose addiction to junk food left him overweight for much of his childhood. Gautam felt inspired to create NatureBox as a business that helped others improve their diets.

There’s no question it’s advantageous to eat healthier, but is NatureBox a smart way to do so? Let’s look at the details to determine whether it's worthwhile to consider buying snacks from NatureBox.

How Does NatureBox Work?

NatureBox is a primarily e-commerce company that offers over 100 snack varieties at the time of writing, and their website indicates that they regularly add new ones to the mix.

The company states online that they work with a variety of vendors to develop their snacks, most of which are composed of ingredients sourced from the United States. According to the company website, NatureBox snacks don’t contain artificial flavors, colors or sweeteners, and they are free of high fructose corn syrup and hydrogenated oils.

The brand also offers various snacks that qualify as vegan, gluten-free and non-GMO.

About the Membership

When you make a purchase on NatureBox’s website, you are automatically signed up for the brand’s membership program, which is free for the first thirty days.

Costing $30 per year, this membership lets you save up to 40% on select snacks, qualify for free shipping on orders over $25, and receive $5 worth of in-store credit each month. The plan auto-renews after twelve months unless you choose to cancel it beforehand.

If you want to opt out of a NatureBox membership, you need to cancel it within 30 days of your first order. Otherwise, you will be charged the full year’s amount of $30 at the start of the second month.

This annual membership also qualifies subscribers for NatureBox’s ‘Don’t Like It, Don’t Eat It’ guarantee. If you aren’t happy with a sample you receive, you can contact the company within 90 days of purchase and they will reimburse you with store credit.

What is NatureBox Subscribe-to-Save?

For those who prefer a subscription system for their snacks, Subscribe-to-Save lets you receive any snack or combination of snacks as a regularly scheduled shipment that saves you 5% off each order.

If you need to skip or pause your subscription or have any other questions, you can contact the company directly at support@NatureBox.com or through the Contact Us page.

Where Else Can You Buy NatureBox Snacks?

At the time of writing, NatureBox is transitioning from solely e-commerce company to offering their snacks in retail locations across America. Current options include Target, Safeway, and select Costco, Cost Plus, Sprout’s, Barnes and Noble locations and more.

About NatureBox Office Snacks

NatureBox has begun offering a new form of subscription service: Office Snacks. This plan allows businesses of more than 20 employees to received unlimited snacks for a fixed monthly price per employee.

The Office Snacks program offers two pricing systems:

Base Program Boost Program
Cost $20 per employee $25 per employee
Benefits Unlimited bulk snacks Unlimited bulk snacks, single-serve snacks, coffee

Included in the base program are nut mixes, pretzels, dried fruit, cookies, granola bars, popcorn and more. The Boost program adds on single serving packets of different chips, cookies, and nut mixes, as well as medium, breakfast, and dark roast coffee from Counter Culture.

Along with a subscription purchase, the company also offers free kitchen setup supplies like jars, scoops and trays, as well as free shipping for every purchase. Office Snacks are provided on an unlimited basis, meaning that the company can request more snacks once the current supply is 75% gone.

What are NatureBox Snack Options?

NatureBox snacks promise to transform your between-meal relationship to food, but what does the company really deliver?

Some of the snacks available at the time of writing included the following:

Dark Cocoa Nom Noms: Filled with dark chocolate, almonds and rolled oats, these dense treats are meant to satisfy your sweet tooth and keep you satiated, and they contain ten grams of protein per serving. Price $9.99 per eight ($7.99 with membership).

Big Island Pineapple: Containing no ingredients but dried Hawaiian pineapple, these chewy rings are purportedly full of flavor that will satisfy any sweet tooth. Price: $11.99 per approx. 15 rings ($8.49 with membership).

Hickory Smoked Turkey Jerky: Each one-ounce serving of this savory smoked jerky contains ten grams of lean turkey protein, meaning it might help you stave off hunger in the mid-afternoon. Price: $7.99 per 3 ounces ($6.99 with membership).

Mini Belgian Waffles: These lightly-sweetened waffle cookies are designed to add indulgence to your afternoon without too much sugar content- each serving has just nine grams. Price: $9.99 for approx. 15 waffles ($8.49 with membership).

Crunchy BBQ Twists: These airy twists are designed to satisfy all salt cravings with a light seasoning of sweet and smoky BBQ sauce. Each batch contains half the fat of standard potato chips due to the addition of lentils. Price: $7.99 per 3 ounces ($6.49 with membership).

Sriracha Roasted Cashews: If you like some spice with your snacks, these siracha cashews offer a low-carb, low-sugar, high-protein option. Price: $11.99 per cup ($8.49 with member discount).

Allergies and NatureBox Snacks

According to the brand’s website, NatureBox snacks do not qualify as safe for allergy sufferers.

All of their food is packaged in the same facility, which creates a risk of cross-contamination. For this reason, the snacks can’t be certified as gluten-free, even they are made with ingredients that are free of gluten.

Knowing all this, is NatureBox worth committing to? Looking at customer reviews can help us answer that question.

What Are Customer Reviews of NatureBox Saying?

Twenty-four HighYa readers have rated NatureBox, giving the service 1.5 stars out of five, and only 8% of users stated that they would recommend the service to a friend.

The primary complaint was about NatureBox’s customer service. Many people reported that they had frequent problems with late packages and missing products. Others felt that the terms of their membership service weren’t clear and that they had no idea that they were joining a membership program when they first ordered a snack sample.

Some reviewers stated that they were billed for future snacks even after they had seemingly canceled their account. One person also noted that the company advertised “out of stock” products as available, so when he ordered them he was sent random foods. Instead of a full refund, he only received store credit.

Saying this, some reviews on HighYa and other websites were positive. NatureBox’s nut mixes seem to be a hit, as many people specifically mentioned their appreciation for the mocha almonds and Siracha cashews.

To have success with NatureBox, these reviewers make it clear that you need to read the membership terms carefully and cancel your account within 30 days if it isn’t the right fit.

How Does NatureBox Compare to Other Snack Subscriptions?

Does NatureBox offer snacking incentives that beat the competition? We created this chart of subscription and luxury food companies to make a meaningful comparison:

NatureBox Graze HealthPak MunchPak Yummy Bazaar
Price Per Box Varies based on membership and box $13.99 $32.95 $23.95 $35.95

Servings Per Box

Determined by purchasing preferences 8 10+ 10+ 6-8 full-sized products
Price Per Snack Serving $1.50- $6 $1.75 $3.30 $2.40 $4.5 per full-sized product
Types of Snacks Healthy snacks free of artificial ingredients. Dried fruit, granola bars, chips and crackers, etc. Low-calorie, high protein, or traditional healthy foods like nuts, dips, crackers, dried fruit, and more. Healthy snacks made with natural ingredients and free of GMOs. Gourmet sweet, salty, sour, and savory snacks from around the world. International snacks with a monthly country theme
Option to Cancel Each Month? Yes Yes Yes Yes Yes
Shipping Costs $4.95, free for orders over $25 Free in the U.S. Free in the U.S. Free in the U.S. $5.95, free for orders over $49

NatureBox is the only brand we looked at that doesn’t sell a discovery subscription package (the brand’s “Subscribe to Save” program sends you only snacks you specifically request).

This is a change from their previous model, and a possible reflection on the fact that their customer base likes to choose precisely what they receive each month.

If you’re more interested in the surprise factor, a company like Graze, MunchPak or HealthPak might be a better fit.

Graze and HealthPak both offer subscribers a collection of healthy snacks, but Graze also promises to adjust the items you receive based on your feedback. MunchPak also lets you request specific categories of snacks in each box for an extra $1 each.

For those whose goal is more about experimenting with new snack varieties than gaining energy during the midafternoon slump, MunchPak and Yummy Bazaar both offer a curated collection of snacks from around the world that fall more under the category of junk food, as they often include chips, sodas, gummy candy, and baked goods.

Which box is best for you? That depends on your needs. If you’re less interested in the subscription process but want to receive discounts on a precise type and amount of healthy snacks each month, then NatureBox is a brand to consider.

Our View: Is NatureBox Worth Considering?

Since NatureBox changed their business model from a discovery subscription to a membership service, many people are wondering if this is the right time to sign up.

According to our research, NatureBox is presenting itself as a premier snack option for those who want convenient choices for snacking on a regular basis but don’t want to deal with a “discovery subscription” and would instead prefer to choose precisely what they get in each order.

Likewise, NatureBox is targeting itself towards corporate culture by offering an unlimited office subscription service with a flat price per employee. Companies pay for the service monthly, and NatureBox promises to refill all snacks whenever they request it.

Compared to the competition, NatureBox offers more autonomy for consumers than subscription services like Graze or HealthPak, and it provides subscription savings for those committed for the long term.

For those who decide to try NatureBox, you need to be aware that your first purchase will enroll you in their $30/ year members plan that gives you $5 of in-store credit each month. If you wish to opt out of this plan, you will need to message customer service directly within the first 30 days of ordering.


Read 69 NatureBox Customer Reviews and Complaints

Write a Review
Average Consumer Rating: 3.7
Rating Snapshot:
5 star: 44 4 star: 2 3 star: 0 2 star: 3 1 star:  20
Bottom Line: 67% would recommend it to a friend
Showing 1-11 of 69
Sort reviews by:

  • First order

    • Washington,
    • Oct 16, 2019
    • Verified Reviewer

    I will be back! For an order that was supposed to last a month, my family tore into the bags, opening one before the other was empty so they could try it. I finally hid the rest in my closet.

    The dried mango is heavenly. Just sweet enough to hit my sweet tooth.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • Oct 17, 2019

      Company Response from NatureBox, Inc.

      Hi Carolyn,

      Thanks for your review. Happy to hear you and your family enjoyed the snacks! The Dried Mango's definitely a crowd favorite. Keep restocking!

      Snack on,

      The NatureBox Team


  • Excellent snacks and service

    • Clayton, NM,
    • Oct 16, 2019
    • Verified Reviewer

    I love these snacks so much I go back each month and order more. Love the salt and pepper pistachio. Oh and don't forget those chocolate chip cookies! Nom nom nom.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • Oct 17, 2019

      Company Response from NatureBox, Inc.

      Hi Penny,

      Thanks for leaving a review. Glad to hear you enjoyed the snacks - couldn't agree more with the Salt & Pepper Pistachios and Chocolate Chip Cookies! Definitely two of the many favorites :) Hope you keep restocking.

      Cheers,

      The NatureBox Team


  • Fantastic!

    • Québec, Canada,
    • Jun 25, 2019
    • Verified Reviewer

    They have a wide variety of snacks that go from your classic trail mix to lentil loops (I personally got the bbq ones and they were delicious). The shipping is quite fast to Canada and all the snacks that I got tasted amazing. Most of their bags are also resealable, which is a great added bonus.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • Jun 26, 2019

      Company Response from NatureBox, Inc.

      Hi Noemie.

      Thanks for taking the time to leave us a review. We're so happy to hear you enjoyed the snacks and the overall service. Couldn't agree more with the bbq lentils - definitely a crowd favorite! Keep restocking and sharing the snack love all the way from Canada!

      Cheers,

      The NatureBox Team


  • Great!

    • Helendale, CA,
    • May 20, 2019
    • Verified Reviewer

    I got my NatureBox as a gift from a dear friend. I get an order of $19.95 monthly. I absolutely love it. I have been getting it for about a year now. All of the snacks we receive are delicious, with the exception of a few. The great thing about NatureBox is when you order and item and you do not like it, just let them know and the will give you full credit refund. No questions asked. Their customer service is amazing! You will not be disappointed.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • May 21, 2019

      Company Response from NatureBox, Inc.

      Hi Jennifer,

      We're so happy to hear you enjoyed your treats! Your friend must have been so thoughtful, too. We hope you keep restocking your favorites along with sharing the snack love! Stay tuned for more amazing treats coming your way soon.

      Cheers,

      The NatureBox Team


  • Staff meeting delight

    • Alhambra, CA,
    • May 15, 2019
    • Verified Reviewer

    NatureBox has been a lifesaver! I provide treats for my teachers every Tuesday during our staff meetings. I ran out of snacks one week so I brought my personal NatureBox snacks from home and the teachers went crazy for them! Now I have a box delivered to school every month and they have loved every treat. Their personal favorite was/is the Garlic Plantains.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • May 16, 2019

      Company Response from NatureBox, Inc.

      Hi Robin,

      Thanks for your review. That's so sweet knowing that we've been a lifesaver especially to our unsung heroes - the teachers! We couldn't agree more with the Garlic Plantains and while it's no longer available, we have the Plantain Chips instead - certainly as good as the flavored one! Keep the snack love growing. :)

      Cheers,

      The NatureBox Team


  • Unique snacks, consistent quality.

    • Los Angeles, CA,
    • May 15, 2019
    • Verified Reviewer

    I'm a snacker. I can't be trusted in the snack aisles in a grocery store. With NatureBox, I can feel good about my snacks and try something new every month.

    I've been enjoying the monthly sampler boxes on subscription order to save even more money lately. It feels a little like Christmas every month when my snacks arrive.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • May 15, 2019

      Company Response from NatureBox, Inc.

      Hi Kya,

      We're so happy to hear you're feeling good about our snacks! It looks like our better-for-you approach in snacking is effectively working. :) Christmas is indeed not just for a month but every month! Ho ho ho! Stay tuned for more mouthwatering treats coming your way.

      Snack on,

      The NatureBox Team


  • Amazing!

    • British Columbia, Canada,
    • May 14, 2019
    • Verified Reviewer

    I received a $20 off referral code from a friend and am soooo glad I tried it!

    I'm lactose and gluten intolerant and there is a ton of yummy options for me. The dried fruit has NO sugar! Simply dehydrated fruit and it's amazing! I'm so so so happy and plan to continue to order!

    The referral program is also amazing, I've been able to earn extra free snacks while giving my friends the chance to try with $20 off! Simply amazing!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • May 15, 2019

      Company Response from NatureBox, Inc.

      Hi Nicole,

      Thanks for leaving a review. We're so glad to have you as one of our snackers, too! Keep sharing the snack love and restocking your favorites!

      Cheers,

      The NatureBox Team


  • Snack food go-to

    • Bellingham, WA,
    • May 7, 2019
    • Verified Reviewer

    The products from NatureBox are hands down some of the best snacks around. I’ve tried at least 15 of their products and have yet to find one I didn’t like. They have great snacks for super reasonable prices and are the go-to company for snack food around our house. Customer service is also fantastic and quick to help out with any issues that might come up.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • May 8, 2019

      Company Response from NatureBox, Inc.

      Hi Jonathan,

      We're so glad to hear about our snacks being enjoyed in your household. Don't worry if you stumble on a treat you won't like for we'd be sure to make it up for you (but we're still hoping you won't come across one!) We hope you get to try our new treats, too!

      Best,

      The NatureBox Team


  • Great snacks

    • Long Island City, NY,
    • May 7, 2019
    • Verified Reviewer

    NatureBox has been my go-to for snacks. I like how the ingredient list is a lot "cleaner" than most snacks I can buy at the store and they have stellar customer service. I love that I can always get refunded for any snacks I don't like, which makes more adventurous in trying new things. Highly recommend the cheddar lentil loops!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • May 8, 2019

      Company Response from NatureBox, Inc.

      Hi Vicky,

      Thanks for your review. We're so happy to hear our treats have been your go-to! We couldn't agree more with the cheddar lentil loops and it's definitely good to check new snacks out from time to time. Stay tuned for more mouthwatering treats coming your way!

      Cheers,

      The NatureBox Team


  • Excellent snacks!

    • Mechanicsburg, PA,
    • Apr 30, 2019
    • Verified Reviewer

    I love NatureBox! The quality and selection of snacks is amazing! The snacks are tasty and healthy. I have had to contact their customer service a few times (not many) and the representatives are friendly and helpful!

    I also love the fact that if you order a snack and don't like it, they will replace it with something else for free.

    An excellent company with excellent products and one I'm proud to do business with!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • May 1, 2019

      Company Response from NatureBox, Inc.

      Hi Amy,

      Thanks for your review. We're so happy to hear you loved the service! More treats are coming on your way soon so stay tuned while you keep restocking your favorites. :)

      Cheers,

      The NatureBox Team


  • Personal, knowledgeable, kind, friendly

    This is my first time using NatureBox. My neighbor recommended it because she is always on the go, and needs snacks that are healthy and high in protein.

    I loved my first box, it had a variety from all different categories. The package is clean, easy to open/close and the snacks are FRESH!

    There was 1 snack that I did not prefer, so I spoke to support via chat, and they credited me back the snack. The support team was kind, efficient, personal, knowledgeable and friendly. They fixed my issue shortly.

    I love their product and I look forward to snacking. I will for sure recommend this company to my family and friends.

    Thanks NatureBox Staff.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    • Apr 30, 2019

      Company Response from NatureBox, Inc.

      Hi Valentina,

      Thanks for taking the time to leave us a review. Happy to hear you took your neighbor's word and that you actually enjoyed your treats! Keep sharing the snack love and stay tuned for new treats soon!

      Cheers,

      The NatureBox Team


Showing 1-11 of 69

Write a Review for NatureBox!

Share your experience to help others shop smarter & discover great products.

Write a Review