NatureBox Reviews

Do not buy anything from them. I heavily discourage anyone from buying their products. Not only are their snacks mediocre, they also sign you up for a subscription service that you have to call your credit card company to cancel. They give you no way to cancel through their website, and the "customer support" number they give you is useless. Not only do they charge you $5 a month, even if you don't use their service, that $5 expires after 30 days. I had missed their charges after a couple of months and in January of this year all of the money they charged me as "store credit" is gone. So now they just take your money and run with it forever if you did not catch it.

Terrible business practice. They know people will sign up and forget about it and that's the only reason they are still in business.

I signed up for NatureBox through a Snapchat advertisement, only paying shipping for the first shipment. I got five items in the mail: pineapple slices, sriracha cashews, mini chocolate chip cookies, honey Dijon turkey jerky, and nacho lime tortilla chips. By now, I’ve tried every package and THEY ARE SO GROSS! I’m sorry, I don’t leave reviews often, but this stuff was so nasty, I think I’d want my money back for the shipping!

Don’t buy this junk!

I was able to cancel online though, which sounds like an improvement to the old method of cancellation (calling).

I signed up for a subscription that had a $5 sampler box. It's still on its way, but I've already had problems with their website. I go online to edit my next box, I get, and there is no edit button or manage subscription button like the FAQs say, but after a while of clicking on buttons, I find the button I need. After clicking on it thinking I finally figured it out, it tells me that I don't have a subscription when just a second ago it said that my next box will be shipped soon and my order is processing.

I ordered the NatureBox through a Groupon. I went to place my order and then realized that all of their savory snacks are full of MSG. As I am highly allergic to this, I canceled my order. Their name and marketing information is EXTREMELY misleading as I would not expect "natural" snack foods to be loaded with MSG.

Here's the thing about NatureBox.

I've been a customer and subscriber for one, maybe almost two years, and don't plan on unsubscribing any time soon. Would I recommend this service to anyone?

No. God, no.

The problem isn't so much with the snacks themselves (there's a good selection, they're relatively health-conscious, and the quality is all there).

No, the problem is with NatureBox itself as a company. So many times I've had to contact customer service about forgotten goods, missing packages, late shipping (in one instance, they completely lost my entire order).

Expedited shipping is a joke as well. I have twice made the mistake of purchasing two-day shipping. Don't do it, folks. It truly comes across as if they just don't have the manpower to actually carry through the shipping demand. They make the shipping label, then five days pass until they ship it out, then another two days until it reaches you (FedEx usually holds up their end, thank God), and then you learn that they only shipped three items out of the eight that you purchased, and it'll be another few days before they ship those, and then ANOTHER two days until it arrives.

Maybe just don't advertise two-day shipping, eh NatureBox?

Now the silver lining is that customer service is absolutely amazing. Impeccable. Five stars. Seriously, the people there are godsends, most likely because they constantly have to deal with the unending mistakes of whoever is shipping out this stuff. I view them as completely separate, benevolent entities from NatureBox as a whole.

So that being said, if being in constant contact with customer service is your jam, or, you know, if you're a disabled person like me and are unable to make regular trips to the grocery store and rely on services like these so you don't starve by the end of the month, OR if you just love confusion and suffering, then go for it. Otherwise?

Stick with the grocery stores.

I tried to place an order, but when I entered my card info, it says it was unable to process. I tried three times, but it still didn't work, so I just assumed it was meant to be. Then I get a confirmation email saying that it did actually go through. I immediately emailed them needing to cancel the order and wasn't able to call on the phone because it was a Sunday. No answer. Now it's Monday and I've gotten into contact with an associate and they're saying that they can't cancel my order because it has already been shipped out.

This website is no good. Now I'm out $30 because this company sucks!

Do not buy from these people. They are scammers and signed me up for a membership for $50 without my consent.

Not only do they routinely steal people's money, their customer service is absolutely awful. They sold me snacks that were out of stock and sent me a bunch of random crap instead. I then asked for my money back, and they had the nerve to give me "store credit" instead. Then after taking $50 from my checking account, I made a lot of phone calls and eventually Amazon Pay (Nature Box's method of payment) ORDERED them to give me a refund, but they blatantly REFUSED. After routinely being ordered to issue me a refund they finally did.

Absolutely ridiculous. Take your money to your local grocery store instead. These people are cheats and liars.

The snacks that NatureBox offers are actually very good. I tried this on a whim because my friend sent me $20 in free snacks to try it out, but I've actually kept it because the snacks are good. Some favorites are the Sriracha cashews and the mocha almonds.

I also had a different experience than others with the customer service; I found them to be very helpful and responsive. My only pickle might be that I don't know if I can eat enough snacks in a month to keep up the subscription (I'm not a huge snacker). But for now, I'm happy with my delicious snacks!

I first opened up a membership with NatureBox on 9/18/2017, through initiating a monthly subscription of one of their products. At the time, the only option presented to me was a membership to the tune of $10 a month.

When I got an email notifying me that the product I'd subscribed to was sold out, I placed an order on 10/3/2017 consisting of a bunch of other stuff. I then went to cancel the subscription on the item that was sold out and saw that there were no means of managing that through the website, so I initiated a chat with customer service. The representative, Monica, immediately interrogated me on why I was canceling, and I told her "I shouldn't have to explain myself to you, and I also shouldn't have to contact customer service to manage my subscriptions. If this is how it's going to be, I'm canceling my membership altogether."

So, without even addressing my concerns, she canceled my membership. I then inquired why I was being billed $10 a month when the website clearly states that the subscription was $5 a month, and she spewed some nonsense about the fee earning me $15 in NatureBox credit. She could not explain why my account, which had only been opened 20-something days ago, did not qualify for the lower monthly rate they were offering that today.

I did not stick around long enough to experience the Annual Fee that some people spoke of, but the fact that I had to interrupt my busy life to deal with a customer service rep when all I wanted was to cancel my product subscription really makes me sour towards the company's business model. I should be able to pause or cancel at my own leisure through the website. Anything but that registers as a scam, in my book, because it's banking on people's likelihood to forget or not wanting to be bothered.

THUMBS DOWN.

So, I signed up for NatureBox via a YouTuber and figured I would try them out. I love these YouTubers, but NatureBox did them dirty by charging me $50 after I canceled my automatic shipment, which I thought was my subscription (what an idiot!).

I attempted to log into my account to no avail, so I requested a password reset. The email link they sent was not safe, and Chrome wouldn't even humor opening it. I decided to try it in Internet Explorer, and it still wouldn't open (INTERNET EXPLORER blocked their link, probably for the best).

I ended up on their site, chatting with Grace. She was nice enough, but I could almost taste her sweat from the effort she put forth to not refund my $50. As of this moment, I haven't got my money back, but I just ended the chat. I felt so unsure of NatureBox's actions/promises that I decided I needed to cover my butt and back up my request for the refund and Grace's approval of my request via screenshots and email transcripts.

Go anywhere else. Your local convenience store would be better for your wallet.

Do not sign up for this. I received a $1 box and nowhere in the description did it mention signing up for a $50 membership. Low and behold, a week after I get the box, $50 comes out of my account. I did not agree to this, and I did not authorize this. There's no way to cancel this crap on my account, and this "business" has no phone number to reach anyone for customer service. I have disputed this charge with my bank, and I WILL be getting my money back.