About NeuActive Skin
NeuActive is a skin care serum that claims to provide a host of anti-aging benefits without any injections or needles, according to the product’s website. The formula has been designed to deliver visibly younger-looking skin by brightening its appearance, restoring radiance, and smoothing out the look of fine lines and wrinkles.
The product claims to turn back the clock and leave you looking healthier and younger than you have in years. By hydrating and nourishing your facial area, the makers of NeuActive promise to help you achieve the flawless look seemingly reserved for celebrities, but do these promises line up with reality?
In the following sections, we’ll take a closer look at the serum, its formula, and the product as a whole in order to determine exactly what you should expect going into a potential purchase.
NeuActive Formula Ingredients & Side Effects
No ingredient list was provided on the product’s website as of this writing, so we reached out to customer service for clarification. After speaking with multiple agents, however, we were told that they did not have access to any additional information than what is presented on the website.
Based on our experience reporting on hundreds of different anti-aging solutions over the past few years, we consider this to be a red flag worth mentioning. Why? To put it as bluntly as possible, we believe that you have a right to know what’s inside a product before you put it on your skin.
Without any information on dosage amounts, concentrations, or specific ingredients, there’s no accurate way to assess any tangible benefits the serum might hold, and crucially, there’s also no way to anticipate any potential side effects that may occur when using NeuActive.
All we’re really told is that the formula is meant to impact collagen production within the skin. What exactly is this substance, and why is it so crucial to our appearance?
What Is Collagen, and Why Is It So Important for the Skin?
On the product’s website, the makers of NeuActive state that our skin is made up of 75 percent collagen, a crucial protein that WebMD has called the “fountain of youth” that keeps the usual signs of aging–wrinkles, fine lines and spots–at bay. The authority source goes on to confirm that collagen makes up the majority of our skin’s structure, and that over time, our ability to produce it naturally deteriorates.
It makes some sense on the surface, then, that NeuActive claims to deliver whole collagen molecules directly into the skin that work to supplement and reinforce the native supply, leading to all of the attractive-sounding benefits discussed above. From a scientific perspective, however, does this hold any water?
It would appear that the main issue with this central claim is that, molecularly speaking, collagen is notoriously large–too large, in fact, to be absorbed through the skin directly.
If you want some practical evidence of this, splash some water on your face and watch how the majority of it falls right off unabsorbed. Water is a much smaller molecule than collagen, so it stands to reason that the substance would simply sit on the surface of the skin like icing on a cake.
A 1988 clinical trial puts it this way: “Even if native collagen could penetrate to the dermis, it is inconceivable that the molecules could form fibers or integrate with existing collagen fibers because the precursors for fiber assembly are soluble procollagen molecules.” In other words, even if collagen could penetrate your skin, there’s no evidence to suggest it could actually provide any tangible anti-aging benefits.
NeuActive Pricing & Return Policy
As of the time of our research, NeuActive was available exclusively from the manufacturer’s website as a free trial offer. Here’s what that looks like: upon checkout, you’ll be asked to pay a $5.95 shipping fee to receive your trial supply, which is yours to keep at this point.
However, the terms state that after 14 days, you’ll be charged the full retail price of $89.50 for this initial supply, as well as enrolled in the company’s autoship program. This means that you’ll continue to be billed this amount each month for a new supply of NeuActive until you call customer service to cancel at 1-877-500-3402.
You also have the option of canceling within the initial 14-day window, though you will have to call customer service, pay return shipping on the product, as well as an additional $9.95 restocking fee. Outside of the 14-day trial, the company will not accept any opened product returns.
Purchasing an Anti-Aging Skin Care Cream Like NeuActive
Skin care creams such as NeuActive have been a mainstay in the wider anti-aging industry for years now, and here at HighYa, we have quite a bit of experience reporting on them at this point.
One thing that we’ve learned during this time is that many of these products actually share nearly identical website designs and layouts to one another. For instance, Luna Gold Serum, Parisian Secret and Healthy Soft Moisturizer are three examples of products that feature websites that have the same exact wording, imagery, and claims to each other, as well as to NeuActive. The only thing that seems to change between websites are the logos used.
In addition, most of these products are sold like the one at hand, which is to say the only way to purchase them is by way of a free trial offer. Because our primary concern is keeping our readers safe from less-than-stellar business practices, we’ve put together a few considerations to keep in mind when searching for a product that will give you the best results:
- Ingredients are king. This is a crucial point, but unfortunately, many of the products we’ve covered in the past simply do not state the ingredients used in their formulas. For reasons mentioned above, we feel that it’s only fair for you to know what is inside a face cream before you actually apply it.
- Be wary of autoship programs and free trials. Consistently, our readers have reported to us over the years that they’ve not even been aware of these sorts of programs until after the charges start rolling in. Pro tip: To be safe online, always read the terms and conditions carefully before entering in your credit card information.
- Visit with a professional. At the end of the day, though we may be as thorough as possible in our research, we aren’t medical experts here at HighYa. There’s no substitute for real, authoritative medical advice from a trained professional, and if you’re searching for an effective anti-aging regimen, this would be where we would start.
The Bottom Line: Our Verdict on NeuActive
Will NeuActive truly provide visibly younger-looking skin, more radiance and shine, and reduced wrinkles and fine lines? As we learned above, the company behind the product did not release any information on its ingredients, nor did customer service have this information on hand when we reached out to them.
In addition, we learned that topical collagen is physically unable to pierce the skin, due to its larger molecular size. Finally, we learned that the company offers a free trial that will end up costing you nearly $90 per month should you decide not to cancel it before the 14-day window is up.
Coupled with the fact that returns are not allowed on opened products after 14 days, as consumers ourselves, we’d have a hard time justifying a purchase and feeling 100 percent confident about doing so, given the questions that remain. Instead, as mentioned above, our first step before purchasing any product might be to speak with a qualified dermatologist directly about our concerns.
This way, you can be sure that you are receiving factional, authoritative advice that will hopefully lead to a long-term solution that’s effective for you in the end.
1 out 1 people found this review helpful
It didn't do anything, not one wrinkle was removed. I haven't noticed anything. It's so hard to cancel the deliveries. Do not be fooled. Do not buy this. Scam. I'm not happy with it and when I search to cancel the future orders all I get is this review page.
Bottom Line: No, I would not recommend this to a friend
If not fraud, highly questionable business practices
Buyer beware, indeed. I regret that I did not read the "free trial" offer carefully, and am now involved with a messy, complex process to cancel monthly deliveries of two costly products, dispute the monthly charges on my credit card, and try to learn from an awful experience.
I cannot attest to the products' effectiveness, since I haven't used them long enough, but they are certainly not more effective than products half the price. The company says products are nonrefundable after the first 14 days of receiving the "free trial," certainly not long enough to see the effects of any product. When I called today to cancel accounts and return the product, they offered to refund 50% of the second shipment, but not the full charges for the balance of the "free trial." Not acceptable.
So far, my credit card has been charged full price for the two trial products, two more full prices for the second shipment, plus the shipping on the original free trial. Reputable companies don't deal this way.
Note that the charges that appear on your credit card statement may be from companies that don't correspond to a product. Both my products were skin care, but one of the billing companies was Amazing Body Diet.
If this isn't a scam, it is close enough. If you are signing up for ongoing shipments of $85+ products every month, the disclosure agreement should be more clear and visible.
I will file complaints with state authorities where these companies are billing from. I would like to hear how others dealt with these companies.
I wish I had gone to this site first! This is going to be long slog toward resolution.
Bottom Line: No, I would not recommend this to a friend
7 out 7 people found this review helpful
Bad business! Would not recommend!
I ordered this product along with another product they sell for a 30-day trial period. Thirteen days later I am charged $89+ and $30+ for both products. I called the number on the charges (two different numbers) and was told there are no refunds after 14 days. I canceled my subscription as I’ve only used the product seven days and it does not give me the opportunity to even experience the product for 30 days or even 14 as the customer service representative said. I have not seen any results, and again it’s only been one week. This is extremely bad business, and it seems like a scam. I will never order "free trials" of anything ever again. Really pissed!
Bottom Line: No, I would not recommend this to a friend
27 out 27 people found this review helpful
I ordered a trial sample six weeks ago that was to be $4.95 shipping and handling only. Supposedly, there is a 30-day money back guarantee, and I specifically did not mark the auto-renew box.
I received the trial with no packing slip enclosed. When I got my bank statement, there was an $89.50 charge to a company called Tru Venture LLC, with no phone number afterward. Nowhere on the bottle of NeuActive is Tru Venture mentioned. I had a devil of a time finding them.
I just received another $89.50 charge to my bank and finally found a number for Tru Venture. They answer the phone without identifying the company, and when I explained my problem, I was informed that in a paragraph at the bottom of the trial information, there was a 15-day grace period to call and cancel the order or auto-renewal would be in effect.
I can't find the disclaimer. But the question is, if it says 30-day money back, how can they bill at day 15?
They will not reverse charges and state another bottle is on its way. When I informed the woman there is no number afterward billing, which every online order has, she remarked "that's odd." I am now out over $170 for a serum that was supposed to be $4.95!
Because you have to post a rating I put one, but would prefer to put none. That these types of companies are allowed to get away with fraudulent advertising and billing ruins it for legitimate companies. I will not order anything like this online again.
Bottom Line: No, I would not recommend this to a friendView all 2 commentsHide comments
May 19, 2018
I totally agree with the previous review, I'm out $180 too. Run, don't walk from this free offer!
Jun 3, 2018
To the above reviewer and so many other complaints that I have read online about this product, I too thought that I was receiving this serum "free" for only a shipping fee of $5.95. After receiving the serum, and then noticing I was billed $89.50 a few weeks later, I read further and saw that if you try the serum and don't like it, and send it back within a specific timeframe, you will not be billed, thus the "free trial".
However, if you do not ship back the serum and cancel within their specified time, you WILL be billed for the product. I decided, that since I was billed to give the serum a try, I have to say, that I am very happy with this serum! I've noticed huge improvements in my skin that I was not expecting and so for now, I have allowed the auto-shipments to continue.
The benefits I have noticed within 4 to 6 weeks of using this serum are, noticeable Improvement to the firmness of my skin, shallower forehead and under eye wrinkles, and even under eye bags appear smaller. Overall tone appears better so using less makeup.