Read 38 NeuroGum Customer Reviews and Complaints (Page 4)

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Average Customer Rating: 4.5
Rating Snapshot:
5 star: 33 4 star: 0 3 star: 0 2 star: 1 1 star:  4
Bottom Line: 87% would recommend it to a friend
Showing 34-38 of 38
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  • 8 out 12 people found this review helpful

    Bad customer service

    17 days ago I ordered NeuroGum, and I still have not received it. I did not get a shipping date or a tracking number. I have emailed them seven times and have not received an answer. Beware. I did not receive an order number.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 6 people found this review helpful

    Their customer service is a train wreck.

    • Lindenhurst, NY,
    • Apr 19, 2017
    • Verified Reviewer

    First of all, they have a customer service number that always goes right to voicemail during business hours. My order took twice as long to ship because of "an issue with the shipping address." After emailing customer service, they were able to send out my order and provide me with a tracking number that showed me the package information was ready but no package was received by USPS for another several days. After contacting customer service again, the package was finally sent out and is on its way.

    Two weeks after placing my order I finally opened a box containing only half of my order. Several emails later I keep getting the same confused and oblivious responses from a different person each time. It definitely doesn't feel like a "smart" decision to try out this product.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 9 people found this review helpful

    Customer service

    • United States,
    • May 20, 2017
    • Verified Reviewer

    I subscribed to NeuroGum about a month, or so ago. You get a three-month supply for a certain price with automatic shipments.

    When I received the first shipment, it arrived with no packing slip or no instructions as to how many pieces you are supposed to take. Also, it had no information about how to contact the company.

    I just received my second shipment. Again, no contact info. And also, my three months were not even close to being up. I didn't even get a notice telling me that the next shipment would be sent on such and such a date.

    I don't think the company likes to give out any information so that you won't cancel. If I end up finding a website or phone number for them, I will definitely cancel. I don't notice any difference anyway. It's very expensive.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 7 people found this review helpful

    Contains Sucralose Chemical Sweetener

    • Massachusetts,
    • Jun 29, 2018
    • Verified Reviewer

    I used 9 pieces in a few hours seeking energy. I saw no boost. Instead, an uphill battle of fatigue from the onset of symptoms due to the Sucralose, an artificial chemical sweetener not listed in the ingredients of the extensive product description. I'm trying to avoid yet assumed it was safe due to the claim of "Aspartame FREE." Wow! Thank you NeuroGum.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Not sure

    • Texas,
    • Jan 11, 2019
    • Verified Reviewer

    I just couldn't get past the flavor. I chose CinnaMental, and it was awful. I liken it to trying to chew on the potpourri in a yoga studio. It was so bad I had to spit it out almost immediately. Maybe it works, I don't know because it was to gross to continue chewing.

    Bottom Line: No, I would not recommend this to a friend

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Showing 34-38 of 38

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