• 102 Customer Reviews
  • 27% Recommend This Company
2.1 out of 5
5 star: 22% 4 star: 2% 3 star: 0% 2 star: 8% 1 star: 64%

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  • Disappointed

    • By Margaret Bell,
    • Dallas, GA,
    • Dec 29, 2015

    The coffee is good, but I don't see it being better than any other coffee maker. It makes stronger coffee for the iced coffee and specialty coffees by using less water, which can be done with any coffee maker. I also have a few complaints. Firstly, it only makes about 4 coffee cups of coffee. Next, it only keeps the coffee hot for 2 hours. And finally, The carafe opening is too small to get your hand in to clean.

    Bottom Line: No, I would not recommend this to a friend

  • Disappointed

    • By Angela Sweet,
    • London, KY,
    • Aug 17, 2016
    • Verified Reviewer

    My son was thrilled when he got me my Ninja for Christmas last year (2015). It has worked great until about a month ago when it started leaking around the base. It was great to be able to get up in the morning and have my coffee already be made. One morning there was no coffee, all the water had leaked out and it swelled my count top, what a mess. I'm very upset and can not get anyone to give me a refund. $200.00 may not be much to some but my son saved his money up just so I would have one. Not happy.

    Bottom Line: No, I would not recommend this to a friend

  • Won't keep coffee hot

    • By Barbara,
    • Nevada,
    • Jan 3, 2017
    • Verified Reviewer

    It brews a very good pot of coffee, but when I go back for a second cup, it's just warm. The plate is not warming up, so I have to put my coffee in the microwave all the time. I am not happy with this and will go back to my other coffee maker.

    Bottom Line: No, I would not recommend this to a friend

  • Water held in chamber

    • By Maryellen,
    • Crozet, VA,
    • Jan 25, 2017
    • Verified Reviewer

    My number one complaint is that the chamber does not empty. Every day I have to unplug the machine, turn upside down and drain the chamber of unused water. This happens no matter how many cups of coffee I program. Unused water is sitting for hours and is a breeding ground for bacteria.

    Try it; you will be shocked how much water drains using this method. Turn upside down, turn over and repeat. You will hear the water moving around.

    Bottom Line: No, I would not recommend this to a friend

  • I much prefer my Mr. Coffee

    • By Linda,
    • Houston, Texas,
    • Jan 26, 2017
    • Verified Reviewer

    This was a gift, so thankfully I'm not out what I consider to be an insane price for a coffee maker.

    The worst feature for me is that it won't stay warm. There is actually a button marked "stay warm," which, when pushed, just makes an alarm but doesn't turn on the warming plate. We drink coffee all day, and the system purports to have a smart warmer that turns on and off, to keep the coffee warm without burning it. Well, this simply doesn't happen.

    The pot brews and then shuts off after a couple of hours. Period. You can't make it come back on, the "stay warm" button doesn't do anything but flash and beep, and the only option is to push the brew button, which causes the system to try to brew again from an empty tank, and you start all over again.

    We've also tried repeatedly to set up a pot the night before to brew on a timer the next morning. It doesn't come on. We followed the directions carefully. For a single cup, the specialty brew function is kind of cool. It came with a glass unit into which you put milk or cream, then warm in the microwave, then pump in order to create a foamy consistency. My daughter made us cups using this, adding caramel, etc. This was delicious, albeit labor intensive.

    I will use the product occasionally when I'm entertaining or have time to spend making a fancy cup of coffee, but I'm really glad that I didn't toss my reliable Mr. Coffee!

    Bottom Line: No, I would not recommend this to a friend

  • Horrible coffee

    • By Patty,
    • Louisville, KY,
    • Feb 20, 2017
    • Verified Reviewer

    I love coffee; actually, I LOVE coffee.

    Imagine my surprise when taking the first sip of coffee brewed in my new Ninja Coffee Bar. It was terrible. I have tried different coffees and different grinds, but nothing helps. My family won't even taste it anymore to see if it's getting better. No one in my house, save me, will drink coffee now. I wouldn't either, but it was a Christmas present, and I feel compelled. When everyone is away, I sneak out my old Moka Pot and enjoy a real cup of coffee.

    On an up note, everything about the machine works perfectly, but unfortunately, that isn't enough.

    Bottom Line: No, I would not recommend this to a friend

  • Cleaning light/cloudy coffee

    • By Gary Neilson,
    • Independence, OR,
    • Nov 13, 2017
    • Verified Reviewer

    Initially, we liked our Ninja, but the noticed the coffee was always cloudy. It tasted fine but looked terrible. Then the clean light came on, and after a few times of cleaning I ended up cleaning two times in a row, each for 4 hours, and the light stayed on. I will get rid of this machine. Disappointed to do so.

    Bottom Line: No, I would not recommend this to a friend

  • Ninja Coffee Bar biggest flaw

    • By Todd Jagger,
    • Mansfield, OH,
    • Feb 26, 2018
    • Verified Reviewer

    When I first viewed the Ninja Coffee Bar on TV, I was really impressed with the simplicity of making all the coffee drinks and because of the shortcuts and menu, and truthfully I do like it, but there was one thing I didn’t think about until after I bought it. And for that reason alone I would not have purchased if I had known.

    When reading the instructions, they suggested to warm up my coffee cup before placing the cup under the machine. That raised a big red flag, and after brewing a couple cups, I knew what they meant. Yes, the brewed coffee is not hot. It is extremely warm, but not at all hot like you would get from your favorite coffee shop vendor. So what I do is place my brewed coffee from the Ninja into my microwave.

    So I would advise anyone who likes their coffee hot to stay away from this product.

    Bottom Line: No, I would not recommend this to a friend

  • Not keeping my coffee hot

    • By Thelma B.,
    • West Helena, AR,
    • Jul 18, 2018
    • Verified Reviewer

    I have wanted a Ninja Coffee pot since they just came but, of course, I had to save up the money for one. I like the idea of having my ice coffee, single cup holder and a full pot all in the same coffee maker. I also thought that I had finally a coffee pot that would keep my second, third cup of coffee hot. I know it has a warmer button but, it still doesn't keep the coffee hot for me. I have to microwave every cup after my first cup of coffee in my microwave. I am a coffee addict and I make and drink coffee all day long, whether it hot or cold outside.

    The only suggestion I want to make is that the warmer would keep the coffee hot like a cup from restaurant coffee pots. I thought I had bought one when I got my Ninja Coffee maker. I need to heat up my second cup of coffee, thanks for listening. I would recommend it but I would let them know that it doesn't keep the rest of your coffee hot.

    Bottom Line: Yes, I would recommend this to a friend

  • Ninja Coffee Bar Has Many Problems

    • By Karen,
    • Bonners Ferry, ID,
    • Jan 16, 2016

    First of all this thing is way overpriced. Save your money. The coffee is not that good, carafe is small; doesn't make enough coffee, you can't get your hand in the carafe to clean, doesn't have an on/off switch (which is HUGE), and the coffee doesn't even stay hot. Seems to me that Ninja had several things they didn't think about before engineering this stupid thing. They should have followed Mr. Coffee's design a little more. This is going back. I'll have fun with that. Shipping will cost a fortune and getting everything back in the box will be like a 1000 piece puzzle. Waste of time and money. Would have given it no stars, but was required to give it at least one.

    Bottom Line: No, I would not recommend this to a friend

  • Buy beware of warranty

    • By Toni,
    • Michigan,
    • Jan 21, 2016

    If you don't buy the coffee bar direct from Ninja your warranty is not valid. My coffee maker is defective and will not give me a hot cup of coffee. They only replace the product if I pay to have it shipped back for an additional $40. Poor customer service and no backing for defects.

    Bottom Line: No, I would not recommend this to a friend

  • Ninja Coffee Machine

    • By John,
    • Jan 22, 2016

    I wish I had bought a Mr. Coffee instead of the Ninja. The Ninja makes a very small pot of coffee and requires cleaning between every pot, whether you use your filter or the one that comes with it. Absolutely not worth the price.

    Bottom Line: No, I would not recommend this to a friend

  • Ninja coffee maker

    • By Kim Hoffman,
    • Jan 24, 2016

    Ordered two on December 14th, plus the free gifts (for shipping at 24.95 each). Only ever received one coffee maker before Christmas. Made multiple attempts to receive the rest of the products ordered. After numerous phone calls 1 coffee maker refund was returned and the 24.95 shipping for one of the free gifts. Still have never received the other free gift or the refund of 24.95. The shipping of the product is horrible and it is just a glorified coffee maker, not worth the money and the waste of time to deal with it. Still have to make one more phone call to get the 24.95 back. How can they sell products when you get an email saying they're out of stock, but still run the infomercials on television selling them.

    Bottom Line: No, I would not recommend this to a friend

  • Not good

    • By Carol,
    • IL,
    • Feb 8, 2016

    I received my coffee bar as a gift. First one didn't work and it cost me a fortune to ship it back to either have fixed or replaced.

    They sent me a new one and I had the exact same problem as the first. Water in the reservoir would not empty completely and would not finish making a complete pot of coffee. They are sending me a second, plus free syrup at no cost to me. I don't know what I will do if this one doesn't work. I feel bad because my son wasted his money as a Christmas gift to me. :( I gave it one star because this obviously has serious problems, but customer service was a nice experience.

    Bottom Line: No, I would not recommend this to a friend

  • Lemon

    • By Laura ,
    • Reno Nevada ,
    • Feb 10, 2016
    • Verified Reviewer

    I am on my third pot in two months and am experiencing the same issue, which is that the pot's warming plate shuts off after brewing. It's not supposed to work that way. I just called Ninja, and it seems as if I'm the only person who is having this problem (which I don't believe), so I am awaiting my fourth pot. I am not at all happy, and wouldn't recommend the Ninja Coffee Bar.

    Bottom Line: No, I would not recommend this to a friend

  • Disappointing problems

    • By Barbara Heffel,
    • New Braunfels, Texas,
    • Feb 27, 2016
    • Verified Reviewer

    At first I was thrilled. The coffee tasted great, and the options are fun. However, shortly after, the warming plate started going off almost immediately, and was hard to make it get back on. Now, after two months of use, it keeps shutting off in the middle of the cycle (when you try to brew a full pot, it makes less than half, and shuts itself off), leaving me with less coffee than anticipated, and cold to boot.

    I thought maybe these were unique problems, but now see that others are having the same issues. I would wait until these prohibitive problems are worked out before recommending it.

    Bottom Line: No, I would not recommend this to a friend

  • Great coffee, major lemon!

    • By Sam Ebert,
    • Delaware,
    • Mar 17, 2016
    • Verified Reviewer

    I bought my Ninja Coffee Bar in December 2015. It lasted one month before it stopped brewing. I called Ninja and they overnight mailed me a new one. It lasted one month before it stopped brewing as well. Now I called Ninja again and they said they would mail me a third one. I wait a week and a half looking for my new one and it never showed up.

    So today I called them again and was told they were waiting to receive my old one back before mailing the new one to me. AND that then I owed twenty bucks to get the new one mailed out to me. I stated that I had lifetime VIP warranty so I get free shipping. However, then I was told VIP warranty gets canceled after first return. So I guess lifetime means one month to Shark/Ninja! I have bought their stuff for years and have loved their products but never again will buy from them.

    Bottom Line: No, I would not recommend this to a friend

  • Major Scam

    • By Mary Anne,
    • Gilbert, AZ,
    • May 25, 2016
    • Verified Reviewer

    This is the biggest scam I've ever gotten entangled with. As soon as I realized I was getting two units instead of one and that it was too late to retract the order, I immediately attempted to cancel the order. Was told it was TOO LATE to cancel, but I could return the items for refund, including shipping costs.

    That is not the case. After returning the product, they did not refund shipping as promised. My account has not been refunded the $24.95. I'm angry. I feel scammed. I would never do business with this company again.

    If you are an honest, reputable company, why cheat your customers?

    Bottom Line: No, I would not recommend this to a friend

  • Returns process DEEPLY flawed.

    • By Pamela,
    • Edenton, NC,
    • Aug 23, 2016
    • Verified Reviewer

    I've yet to be able to receive the guaranteed refund that I was promised if I returned the product within 60 days of ordering. It has been an entirely confusing, non-transparent process that is designed to confuse and frustrate customers into giving up on getting their money back fair and square. First, I was told that I needed a pre-paid label that they would have sent me, though their website 'refund' section mentions no need to call. Then I was told that since I returned using UPS instead of FedEx, that could be a problem, even though I had the tracking number, gave it to them, and they verified the return had been registered in the system. Ten days later, no refund, and now their rep says they can't verify receipt of the product from UPS. While I'm not nearly about to give up, I can see how some people would have by now.

    Bottom Line: No, I would not recommend this to a friend

  • Piece of crap

    Coffee does not stay warm. As soon as it's done I have to warm it in the microwave. It leaks and coffee builds up into the reservoir. I hate this.

    Bottom Line: No, I would not recommend this to a friend

  • Coffee maker stopped working.

    • By Ralph,
    • Connecticut,
    • Sep 29, 2016
    • Verified Reviewer

    Stopped working. Called Ninja, they said they would send a new one. Been over 8 weeks and nothing. OK Ninja, you got my money.

    Don't buy anything. from this company.

    Bottom Line: No, I would not recommend this to a friend

  • The worst coffee pot I ever owned

    We bought this coffee bar about two months ago from Sam's club. We had heard lots of good things about it, but my experience with this coffee maker was not a good one. Instead, actually just cost more money in the long run because we now have to return it and it's on the customer to pay for that, as stated In the warranty.

    At first the coffee maker seemed to work great, we would set it to start brewing in the morning time before work. After about two months we noticed it would only make a little amount of coffee and start beeping 5 times, we had to keep pushing the button to start it brewing again. It took about 40 minutes just to finally make a pot of coffee.

    After I emailed customer service to get some answers, all they told me was to clean it with this descaling solution then run water through a few times. After all was said and done, I realized the descaling solution did not fix the problem. So really just leads to more phone calls to customers service, where finally they decide to send a new one but informed me I'll pay 20 dollars for the defected product to be shipped and once they get it, they send out a new one.

    At the end of it all I ended up with a coffee pot that doesn't work. The coffee pot is more of a pain then anything. Between buying the descaling solution, customer service calls, and paying to have the coffee pot mailed back, I would never recommend this product to anyone. It was a big mistake, would of been better off getting a 10 dollar coffee pot.

    Bottom Line: No, I would not recommend this to a friend

  • Very poor customer service

    I purchased this for my daughter and had it sent to her. It arrived on my doorstep. I contacted the company and after being on hold for 10+ min asked the representative to hold for one second so I could place an order. They immediately put me back on hold and then disconnected.

    I called back and after being on hold for 15 min was told that I could just ship it to her. I said why should I pay to ship it if they sent it to the wrong address and was basically called a liar.

    I was told they would give me a return label. I asked why they couldn't send me a label to send to her. They said they could not do that.

    I told her that if I returned it I would just get her a Keurig because they evidently don't stand behind their product. I was told I would be settling for an inferior product. In the end, I returned their pride and get her a Keurig. I will never do business with this company again

    Bottom Line: No, I would not recommend this to a friend

  • Leaker

    I'm on my third one and it also leaks at the reservoir/body seal. I can't have a scheduled brew without the unit flooding the counter.

    Bottom Line: No, I would not recommend this to a friend

  • Stay away from this product

    I've had it for less than two years. It's way oversold, in terms of product and capability, and I followed the instructions to the letter re cleaning, etc. I try and brew a travel cup, and get one cup. Lots of steam and not brewing to the quantity selected, and strong. Save your $150.

    Bottom Line: No, I would not recommend this to a friend

  • I'm on my 3rd replacement in less than a year

    • By Kathleen,
    • Waterford, WI,
    • Jan 19, 2017
    • Verified Reviewer

    I bought my first one, and it lasted about three months. It just stopped working. There was nothing I could do to get it to stop telling me to clean it. I did the descaling process until it finally stopped working altogether. I called Ninja, and they sent me a prepaid label to send it back, and they promptly sent me a new one. Very nice, quick and easy. I figured I was fine now, it was just a little blurp.

    Not so. The second one lasted about two months, having the same problem. I called, and they replaced it. I am now on to the third one (my current one), and it is starting to do the same thing as the last two. This time as soon as I got it, I started using bottled water, thinking that maybe it was my water. Wrong. Same issue.

    Now, it is very nice that they keep replacing it for me, but I do not want to have to go thru this every three to four months. I think maybe they are sending me reconditioned ones and not a new one, it's the only thing I can think of. I think I will go back to my Keurig, as I think they have one that brews either a cup or a pot now. And I had that Keurig for years with no problems.

    Bottom Line: No, I would not recommend this to a friend

  • System "sucks", along with customer service

    • By Jerome Huffmon,
    • Elizabethtown, KY,
    • Jan 20, 2017
    • Verified Reviewer

    I purchase this coffee maker, and it worked for two days, but then the "clean" light came on. Seriously, after only two days? Anyway, I went through the steps to clean this excuse for a coffee maker (three times) and the clean light still remains on.

    I called their customer service who was rude, and the "press 1 for feedback on customer service" doesn't work. In other words, you don't get to leave feedback after speaking to a rude customer service representative.

    This product is a joke, and I am going back to my $40 simple coffee maker that is better than this so called "coffee bar." Buyer beware, don't waste your time, and I will be posting this on my Facebook page.

    100% unsatisfied customer.

    Bottom Line: No, I would not recommend this to a friend

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