Read 100 Ninja Coffee Bar Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 2.1
Rating Snapshot:
5 star: 22 4 star: 3 3 star: 1 2 star: 9 1 star:  65
Bottom Line: 27% would recommend it to a friend
Showing 12-22 of 100
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  • 10 out 16 people found this review helpful

    Coffee maker stopped working.

    • Connecticut,
    • Sep 29, 2016
    • Verified Reviewer

    Stopped working. Called Ninja, they said they would send a new one. Been over 8 weeks and nothing. OK Ninja, you got my money.

    Don't buy anything. from this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 21 people found this review helpful

    The worst coffee pot I ever owned

    We bought this coffee bar about two months ago from Sam's club. We had heard lots of good things about it, but my experience with this coffee maker was not a good one. Instead, actually just cost more money in the long run because we now have to return it and it's on the customer to pay for that, as stated In the warranty.

    At first the coffee maker seemed to work great, we would set it to start brewing in the morning time before work. After about two months we noticed it would only make a little amount of coffee and start beeping 5 times, we had to keep pushing the button to start it brewing again. It took about 40 minutes just to finally make a pot of coffee.

    After I emailed customer service to get some answers, all they told me was to clean it with this descaling solution then run water through a few times. After all was said and done, I realized the descaling solution did not fix the problem. So really just leads to more phone calls to customers service, where finally they decide to send a new one but informed me I'll pay 20 dollars for the defected product to be shipped and once they get it, they send out a new one.

    At the end of it all I ended up with a coffee pot that doesn't work. The coffee pot is more of a pain then anything. Between buying the descaling solution, customer service calls, and paying to have the coffee pot mailed back, I would never recommend this product to anyone. It was a big mistake, would of been better off getting a 10 dollar coffee pot.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 12 people found this review helpful

    Very poor customer service

    I purchased this for my daughter and had it sent to her. It arrived on my doorstep. I contacted the company and after being on hold for 10+ min asked the representative to hold for one second so I could place an order. They immediately put me back on hold and then disconnected.

    I called back and after being on hold for 15 min was told that I could just ship it to her. I said why should I pay to ship it if they sent it to the wrong address and was basically called a liar.

    I was told they would give me a return label. I asked why they couldn't send me a label to send to her. They said they could not do that.

    I told her that if I returned it I would just get her a Keurig because they evidently don't stand behind their product. I was told I would be settling for an inferior product. In the end, I returned their pride and get her a Keurig. I will never do business with this company again

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 5 people found this review helpful

    Leaker

    I'm on my third one and it also leaks at the reservoir/body seal. I can't have a scheduled brew without the unit flooding the counter.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Stay away from this product

    I've had it for less than two years. It's way oversold, in terms of product and capability, and I followed the instructions to the letter re cleaning, etc. I try and brew a travel cup, and get one cup. Lots of steam and not brewing to the quantity selected, and strong. Save your $150.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    I'm on my 3rd replacement in less than a year

    • Waterford, WI,
    • Jan 19, 2017
    • Verified Reviewer

    I bought my first one, and it lasted about three months. It just stopped working. There was nothing I could do to get it to stop telling me to clean it. I did the descaling process until it finally stopped working altogether. I called Ninja, and they sent me a prepaid label to send it back, and they promptly sent me a new one. Very nice, quick and easy. I figured I was fine now, it was just a little blurp.

    Not so. The second one lasted about two months, having the same problem. I called, and they replaced it. I am now on to the third one (my current one), and it is starting to do the same thing as the last two. This time as soon as I got it, I started using bottled water, thinking that maybe it was my water. Wrong. Same issue.

    Now, it is very nice that they keep replacing it for me, but I do not want to have to go thru this every three to four months. I think maybe they are sending me reconditioned ones and not a new one, it's the only thing I can think of. I think I will go back to my Keurig, as I think they have one that brews either a cup or a pot now. And I had that Keurig for years with no problems.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    System "sucks", along with customer service

    • Elizabethtown, KY,
    • Jan 20, 2017
    • Verified Reviewer

    I purchase this coffee maker, and it worked for two days, but then the "clean" light came on. Seriously, after only two days? Anyway, I went through the steps to clean this excuse for a coffee maker (three times) and the clean light still remains on.

    I called their customer service who was rude, and the "press 1 for feedback on customer service" doesn't work. In other words, you don't get to leave feedback after speaking to a rude customer service representative.

    This product is a joke, and I am going back to my $40 simple coffee maker that is better than this so called "coffee bar." Buyer beware, don't waste your time, and I will be posting this on my Facebook page.

    100% unsatisfied customer.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 7 people found this review helpful

    I have regrets now

    • Florence, Alabama ,
    • Feb 7, 2017
    • Verified Reviewer

    This is pretty expensive equipment to only last for just one month. And in reading other reviews, it seems that I'm not alone. I gave one star because it required me to choose.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Do not buy this product

    • Feb 15, 2017
    • Verified Reviewer

    I received the Ninja Coffee Bar Glass Carafe System as a Christmas gift. It worked well for five weeks, but now it will not make a cup, travel mug, carafe, or any size without stopping and giving the five beeps, so I have to stand by the machine and constantly press "brew."

    I called their customer service and was told they have created special cleaning instructions to correct this glitch, and would email me the instructions. They are the same blasted cleaning instructions as in the manual.

    Seriously, do not buy this product!

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Two coffee bars, still microwave coffee

    • Salem, NJ,
    • Feb 15, 2017
    • Verified Reviewer

    Ninja has replaced my coffee bar twice, but at this price, I think I should have a HOT cup of coffee, but it's 130 degrees and luke warm. I am not happy and would not recommend this.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 17 people found this review helpful

    Cleaning button

    • Iowa City, Iowa,
    • Feb 15, 2017
    • Verified Reviewer

    I'm very disappointed with my Ninja Coffe Bar.

    I got it for a Christmas present but did not start using it until after the first of the year. I have had it for a month, and the cleaning light won't go off. We have cleaned it several times, but it remains on. Then they want us to pay the $19.95 gorgeous shipping fee for a replacement.

    There are a lot of people having the same problem that I am having, but we have to pay shipping. Something is wrong with that, and I am very unhappy.

    Bottom Line: No, I would not recommend this to a friend

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Showing 12-22 of 100

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