Read 101 Ninja Coffee Bar Customer Reviews and Complaints (Page 5)

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Average Customer Rating: 2.1
Rating Snapshot:
5 star: 22 4 star: 3 3 star: 1 2 star: 9 1 star:  66
Bottom Line: 27% would recommend it to a friend
Showing 45-55 of 101
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  • 5 out 5 people found this review helpful

    Waste of money and time

    I got this for my wife for Christmas from BestBuy. Coffee is very good when you can get it to work.

    Within one month the "clean" light came on and stayed on. I cleaned with vinegar/water per instructions, and there was no change. I ran the extended clean cycle with water/vinegar, and there was no change. I bought coffee maker cleaner and ran the clean cycle again, and there was no change. I ran the extended clean cycle with coffee maker cleaner 4 times and there was no change. The clean light stays on and now it won't brew more than 1-2 ounces and then starts beeping and flashing for cleaning.

    In short, this thing is junk. BestBuy won't exchange or refund on February 17th, and Ninja/Shark requires prepaid shipping and return shipping EVEN UNDER WARRANTY. Neither the retailer or the manufacturer stands behind the piece-of-crap coffee maker. DON'T BUY and advise others of the same.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    All the features do not work and you will pay for it

    The Ninja Coffee Bar worked for awhile, but it required complete time-consuming cleaning. Our house consists of 2 adults who drink 1 cup in the morning and use it for guests.

    Not long after buying the Ninja Coffee Bar we started having trouble with the cleaning light coming on and staying on even after we cleaned the pot as directed. Shortly afterward, the panel showing the time no longer worked. We tried using the programmable brew and could not get it to function. Not long after the time would not show; it would always show CLN on the clock.

    We called Ninja, and after trying their suggested method to clean (which we had done numerous times), they sent us a new base unit. We were told to keep our old Thermal carafe, Water Reservoir, and Filter. The "cost of mailing" the new base unit was $19.95.

    We received the new base and the first time we tried to use the programmable feature it would not work. I called Ninja, and they went through the instructions as if I did not know what I was doing as I assured them nothing happened when I pressed the program set. They asked me to try with them on the phone. Guess what? The new unit will not perform one of its main features, and they just feel terrible about it, but for $19.95 they will send me another base unit. I expressed my complete satisfaction for the expensive unit and the extra $20 and now another $20, and he said there was nothing they could do because (wait for it) "They have a set contract with Fed Ex to ship their coffee pots."

    I really love some of Ninja's other products. But, after this coffee pot fiasco, when our other Ninja products grow old or break down, we will NEVER buy another one of their products. Just think about their less than honest enterprise and let them know that at their center, they do not really care about customers or product. Just take them or leave them. I am leaving.

    All the other "well respected" companies do their best to give customer satisfaction and to us, that still means something. Say no to Ninja or continue to add more profit to their coffers. We are going to purchase products that legit companies stand behind and appreciate their customers.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Scam that needs a class action suit filed.

    • By Sue Steneken,
    • Richland, WA,
    • Mar 5, 2018
    • Verified Reviewer

    After hesitation for horrible reviews, I purchase the machine anyway. It didn’t work from the beginning but after a phone call (and removing air in the tube), it worked for a couple of weeks...at most. As ALL the reviews, mine wouldn’t brew more than a couple of ounces, and the pot did not need to be cleaned (I used only distilled water). After spending $160.00, I was told by customer service that "I did not know how to operate the system."

    Total scam and I won’t leave this here.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Faulty

    • By Andrew Cole,
    • Hampton, United Kingdom,
    • Mar 9, 2018
    • Verified Reviewer

    As others have said, the ‘clean’ light keeps coming on despite proper clean and will not make a full brew.

    Total rubbish, buy at your own risk. It works for a few days then the fault that you can’t dismiss catches everyone out.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Ripoff

    I bought it for my wife for Christmas. It worked less than two weeks. I would only get a half a cup, at the max setting. I notified the company and they said to clean the unit using a special cleaning substance for coffee makers. It still didn't work.

    I notified the company again, and they said to return it at my expense and they would repair it. I only pay shipping. I trashed it.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Clean, clean and repeat

    • By Jon Newman,
    • Texas,
    • Apr 23, 2018
    • Verified Reviewer

    If you want to spend more time cleaning your coffee maker than drinking coffee, this is the brewer you have been waiting for. Ninja should stick to blenders, which I also own and it works great.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    Ninja Coffee Bar

    • By Carla Evans,
    • Mt Vernon, KY,
    • May 6, 2018
    • Verified Reviewer

    This coffee maker is absolutely terrible; it produces an extreme amount of steam that leaves my cabinet drenched with water. I called the manufacturer without any compensation of the money I paid for this terrible coffee maker. Now it sits in the box, in my shed unused, and undesirable. A waste of money.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Overflows every size

    • By Mark B.,
    • Rainier, WA,
    • Jun 9, 2018
    • Verified Reviewer

    I bought the cf110 and it overfilled every size by 4.5 ounces to 6 ounces. I called technical support and went through a couple of possible remedies. Still faulty. To replace I had to pay them $21 to ship out a new unit.

    The new unit was a cf111. No doubt this one will work. Nope! Same issues. Same technical help. Descale, clean twice, pump ball to release airlock to no avail.

    The third unit shipped out. Guess what, the same problem.

    Stay away from this brand. They are having some serious issues.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Ninja Coffee Bar

    • By Candra A.,
    • Hinesville, GA,
    • Jun 22, 2018
    • Verified Reviewer

    After just a few brews (with filtered water), the "clean" light came back on. I used a descaling agent as indicated and the light went off. At this point, I clean the machine and the next pot you brew it goes back on. Neither white vinegar nor descaling solution have any effects.

    Stops brewing a full pot. It won't brew hot coffee and now is only brewing a couple of ounces at a time, no matter what setting. My machine is broken after just six months of use. I purchased from Amazon and even bought a 4-year plan. Asurion Kitchen Protection Plan won't do anything because it's still under manufacturer warranty.

    I called their customer service and these guys were willing to send me a new station, not including the loose parts. However, I have to pay only $20 for shipping! How gracious of you. I don't think so. The shipping is on the company that is consistently selling faulty products. Ridiculous to pay over $170 for a piece of JUNK. This is a HUGE issue with these coffee pots.

    My conclusion: Do yourself a favor and deal with a company with some quality standards and some reputation. These people are crooks.

    That’s all that it is, it's a piece of JUNK. Save your money. Just buy a $20 coffee maker that has a 2-year warranty and works every day for at least 2 years.

    BEFORE you buy, go to the Ninja Bar Facebook page and read the comments under each one of their posts. I wish I would have done that first before I wasted my money.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 7 people found this review helpful

    $150.00 piece of crap

    • By Michael S.,
    • Connecticut,
    • Jun 25, 2018
    • Verified Reviewer

    I bout one off of eBay, brand new. It lasted three weeks before it would not brew. I had to restart every 5 seconds until it filled. They replaced it and this one lasted about six weeks until the same crap - says I need to clean it already, but it will not even do that. I was better off with $20 junk; at least I get 3-4 years out of them.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Terrible coffee maker

    • By Denice P.,
    • Ohio,
    • Jul 25, 2018
    • Verified Reviewer

    It doesn't keep the coffee hot even though the hot plate light is lit. You have to keep pressing the warm button. It releases so much steam that my cupboards are soaked and I am worried about them warping so I have to pull it away from the cupboards. The clean button comes on for practically every other pot and will not let you make a pot of coffee until you run the clean cycle. If you try, it will just give you about a half cup of coffee even though it is set at a pot. We received this for Christmas and were very excited about all of the features. We gave it a chance, but now it is time for a new one. Do not waste your money.

    Bottom Line: No, I would not recommend this to a friend

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Showing 45-55 of 101

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